Customer Service Microsoft Office

University of Calgary

Student ID#********

Dennis Hua

*** ******* ***** ***** *.W, Calgary, AB, T3K 3Z4

Phone:403-***-****, Email:**********@*****.***

CAREER OBJECTIVE:

Accounting graduate and CPA Candidate with aim of becoming a CPA Accountant in Financial Reporting. Hyper T2Hold 4 years of experience in Treasury and Finance followed by 5 additional years of experience in Customer Service.

SKILLS:

•Precision: Drafted accurate financial reports, balances, summaries, and records that have been audited and used by the associated Finance department.

•Problem Solving: Evaluated balances and solved for any missing or unaccounted financial variances within the reports.

•Critical Thinking: Think issues through a critical lens to find effective solutions that are most beneficial for the team.

•Presentation: Comfortable in delivering professional business presentations with Power Point to audiences of over 20 people.

•Time Management: Multitask by managing and utilizing the time given to completing required tasks in an efficient manner.

•Microsoft Office Suite: Advanced and proficient in using the Microsoft Office Suite, which includes Word, Outlook, Excel, Power Point, and Access

•Confidentiality: filed, organized, manage, and properly disposed confidential documents of client's information.

EDUCATION

Bachelor of Commerce, Accounting, Fall 2018

CGPA: 3.0

Haskayne School of Business

University of Calgary, Calgary, Alberta

Major: Accounting

AWARDS

Deans List Fall, 2014.

University of Calgary

Jason Lang Scholarship Fall, 2014

University of Calgary

EMPLOYMENT EXPERINCE

Finance Clerk, Calgary Zoological Society, AB 06/2014 – Present

•Performed the Daily Reconciliation for all the company’s businesses.

•Corrected errors in the Journal Entries associated with the Company’s revenue.

•Filed and organize records of the company’s financial information and ensure their confidentiality is maintained.

•Assisted Accounting staff in reconciling variances.

•Inspect and Review monthly-end Inventory

•Ensured the Daily Financial Report is balanced on a daily basis.

•Worked and assisted daily tasks required by the Financial Management Team.

Academic Tutor, Calgary, AB 07/2012 – 06/2013

•Taught 10 students between the ages of 16 – 23 on a variety of courses, including:

Social Studies 10, 30, and University 100 – 400 levels academic History

•Filed and organize ongoing record of each student’s information, and ensure their confidentiality.

Waiter, Emerald Garden Restaurant Calgary, AB 06/2007 – 04/2012

•Responded to telephone inquiries, providing quality service to customers and associates inquiring about the Restaurant’s orders and setting reservations.

•Served Food and Beverages and ensured Customers enjoyed a timely and delighted experience.

•Routinely organized Reservations and managed requests from Customer service.

•Greet and converse with clients, and ensured that they enjoyed their meals and took action to resolving any of their issues/concerns.

VOLUNTEER EXPERINCE

Volunteer Tax Program 06/2015 – 04/2016

•Responded to telephone inquiries, providing quality service to customers and associates inquiring about the Restaurant’s orders and setting reservations.

StarCraft 2 Collegiate Star league 06/2013 – 04/2014

•Founded the Starcraft team at the University of Calgary

•Strategized and organized upcoming events for the group

•Evaluated teams members performance

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