Sales/ Customer Service

MARY H. WAKEFIELD

P *** Surf View Drive, Santa Barbara, CA 93109

U 805-***-**** v ***********@***.***

Experienced and polished sales professional bringing over 15 years of superior customer service in high demand environments. Organized, and results-orientated team player that excels in educating and selling patients surgical and non- surgical procedures. Looking to grow with a company that will utilize my experience and qualifications in a work place that exemplifies extraordinary service using the highest industry standards.

EXPERIENCE

12/2017 to 3/2019 Surgical Patient Care Coordinator Dr. Gregory Keller, FACS − Santa Barbara/Beverly Hills, CA Duties included educating patients on procedures, conducting patient consultations with the surgeon, closing the patients and scheduling the surgery. Also responsible for scheduling pre-op and post-op appointments, giving pre- operative requirements as well as physician and lab orders. Other responsibilities included scheduling and confirming the surgery centers, nurse staffing and anesthesia. Collecting payment from patients as well as supporting them throughout the entire process of their surgical experience, pre and post-op. It has always been my pleasure to be able to go above and beyond, providing our patients with a concierge type of experience.

10/2015 to 06/2017 Sales Ambassador/Key Holder

Calypso St. Barth − Santa Barbara, CA

Responsible for daily sales goals along with building and maintaining customer rapport in a luxury boutique. Greeted and assisted clients with sales, some who were celebrities, always showing extreme professionalism and respect for their privacy. Planned and executed event planning, along with hosting private events for our VIP clientele. Promoted new products and sales to encourage revenue growth. Maintained transaction records, sales and provided corporate with a detailed summary at closing.

01/2010 to 10/2015 Owner/Designer

Mary Wakefield Designs − Santa Barbara, CA

Creator and designer of semi-precious stone jewelry. Marketed and promoted my jewelry through private trunk shows and through social outlets. Developed and grew a customer base in several different states. As a small business owner, I collaborated and networked with other businesses to promote local artisans and support local charities. Experience in record keeping and accounting of all supplies, purchases and transactions. Jewelry design is still a creative outlet of mine but it is now a part time hobby rather than a profitable business. 02/2008 to 06/2008 International/Domestic Flight Attendant United Airlines − Chicago, IL

Completed and excelled in United Airlines extensive training program to further and develop professional skills. Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures. Met all airline and federal aviation regulations, ensuring that passengers were kept safe at all times. Provided reassurance and comfort to passengers during flight turbulence and when there were delays. Offered answers to passengers' questions and resolved issues when they were presented on and off the tarmac.

SKILLS

Extensive training

in etiquette,

professionalism and

diplomacy both

internationally and

domestically

Experience working

in fast paced, medical

environments that

require critical thinking

and problem solving

Business negotiation

Polished sales

professional, Licensed

Esthetician and

Surgical Patient Care

Coordinator

Experienced and

successful sales

professional with facial

cosmetic surgery,

medical spa treatments

and skin care products

Ability to stay calm and

poised in unusual and

stressful circumstances

Excellent

communication skills

and attention to detail

Skilled multi-tasker

Cheerful, energetic and

positive attitude

Proficient in medical

terminology

Leveraging stellar aesthetic & sales knowledge to optimize the customer experience 06/2006 to 12/2007 Clinical/Medical Esthetician

The Medical Spa, Dr. Jackson & Dr. Kierney Plastic Surgery − Puyallup, WA Gained pertinent experience in all aspects of spa operations. Provided patients with customized corrective skin care treatments with effective results. Duties included assessing the patients needs, creating a personalized treatment plan, educating patients on procedures and products, performing treatments, follow up and rebooking patients for future appointments. Product sales were an important part of this position along with strict patient confidentiality. 02/1998 to 11/2004 International and Domestic Flight Attendant United Airlines − Chicago, IL

Responsible for providing superior customer service while ensuring the safety and comfort of passengers during all phases of flight. Maintained open communication with the cockpit and other crew members, worked as a team player with all divisions of the airline to ensure on time departures and an optimal flying experience for passengers. Conducted myself with professionalism, remained flexible in all situations and stayed prepared for any unusual circumstances. Duties included greeting passengers, assisting those with special needs, culinary preparation and presentation, attending to medical emergencies when necessary and accounting for monetary transactions on the aircraft. EDUCATION AND TRAINING

2010 International Skin Care Techniques

International Dermal Institute − Carson, CA

Post Graduate Education

2006 Chemical Peel Training

PCA Advanced Skin Care − Scottsdale, AZ

Post Graduate Education

2005 Medical Esthetics Course

Euro Institute of Skin Care − Renton, WA, United States Post Graduate Education

2005 IPL/Laser Hair Removal Certification

National Laser Institute − Scottsdale, AZ

Post Graduate Education

2005 North America and International Skin Certification Euro Institute of Skin Care − Renton, WA, United States MARY H. WAKEFIELD

P 627 Surf View Drive, Santa Barbara, CA 93109

U 805-***-**** v ***********@***.***

Leveraging stellar aesthetic & sales knowledge to optimize the customer experience

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