Customer Service Assistant
Resume:
Kelsey Gates
**********@*****.***
EDUCATION
EASTERN KENTUCKY UNIVERSITY, 2015-2017
• Bachelor of Arts with a concentration in Health Sciences and Public Health.
• Graduation date- August 2017
• FEMA certification 2016
BLUEGRASS COMMUNITY AND TECHNICAL COLLEGE, 2013-2015
• Associate in Arts
• Graduation date- May 2015
• Certified nursing assistant 2013
EXPERIENCE
ER REGISTRATION CLERK
GEORGETOWN COMMUNITY HOSPITAL, 2018-PRESENT
• Responsible for registering patients for various services and programs provided by the hospital.
• Assembles medical records.
• Interviews patient to ensure completeness and accuracy of demographic information required for various services and programs.
• Route/direct patients to appropriate staff.
• Prepare routine letters, labels, and other material for various tasks.
• Answer multi-line phone system.
• Take payment for services rendered.
• Verifying insurance from multiple different companies. COSMETOLOGIST
THE SALON, 2009-PRESENT
• Graduated from a licensed school to become state certified in 2009.
• Provide excellent customer service to gain referrals and word of mouth referrals to build clientele.
• Use creativity and vision to give customers exactly what they want.
• Restock workstations and inform management of necessary inventory needing replacement.
• Managed appointment book and payments.
• Upheld the standards of sanitation and sterilization as directed by the state policies and procedures.
• Suggested hair care products to customers based on their specific needs. BARTENDER AND SERVER
GALVIN’S, 2008-PRESENT
• Handled daily cash accounting duties.
• Prioritized data entry daily to ensure customer’ needs were met.
• Scheduled staff hours and assigned daily tasks.
• Resolved customer service issues to maintain effective working relationships with customers and internal departments.
• Managed accounts receivables and accounts payables.
• Learned to thrive in a fast paced work environment. ASSISTANT MANAGER
RUE 21, 2005-2008
• Responsible for store wide scheduling.
• Helped assist in visual aids of merchandise.
• Maintained the store front to company standards.
• Trained retail associates on procedures and policies.
• Managed & trained retail associates on customers service. SKILLS
• Microsoft office
• Client relationships
• Scheduling
• Ability to successfully handle multiple tasks
REFERENCES
Available upon requests.
Contact this candidate