FREDERICK A, Orlando Florida

PMP, CSQE, CQIA and CSM

309-***-**** ac84se@r.postjobfree.com

* ***** ** ********** ** Information Technology enabling service (Web publishing industry). Played different roles Project Management, Business Analyst, Process and product quality improvement analyst and process owner.

ITES (Information Tech. enabled services) Operation Manager, Lason Inc.,

Part of Excela Technologies http://www.sourcehov.com

Roles and Responsibilities performed

Understand the customer line of business and changes

Understand the scope of work to be performed

Resource planning

Perform specification analysis

Conduct brainstorming session to identify the product scope

Prepare request for quote (RFQ) and information (RFI) about the project cost with finance team

Prepare project information note (PIN) document to spell out the entire project details to kick-off the project and approach

Conduct design feasibility to bring out the best solution to automate

Liaison between management and technical team to address all stake holder needs in a cost-effective manner.

Review end-to-end testing test cases of the workflow with the adequate samples and improve the efficiency

Conduct technical feasibility with development team to elicit the functional/technical requirements

Conduct quality improvement meetings with all team member and deploy solutions

Study and measure the quality improvements in terms of cost.

Involve in many companywide initiatives in quality management systems, green belt projects, CAPA corrective and preventive action initiatives, lean management and Fire safety

Project forecast review with clients

Daily conference calls with overseas clients on project updates and product quality reviews and discuss outstanding issues

Review and address any project delivery schedule issues on a daily basis

Delivered project worth of 2k to $1M

Quarterly project cost review with management and addressing the gaps to improve the project delivery efficiency

Daily internal project team meeting to address day-today issues

Handled highly time sensitivity deliveries on daily turn arounds

Outsourcing partners meeting and reviews on weekly basis

Traveled for onsite meeting with client to expand business

Attend client training for the knowledge retention

Prepare various reports for the management team

Involve in recruitment process with HR

Involve in preparing training plan for the new onboard team member

Involve in induction training

About the projects (All these projects from India):

Sweet and Maxwell UK (Thomson Publication) – 9 Years

(Part of Thomson Reuters)

http://www.sweetandmaxwell.co.uk/

Convert legal repository from different format to their preferred format (goes to a web server) on a timely manner. Expand online editorial work from client site to off-shore model. Major challenge in handling different formats of input files to their required format in a short time of delivery time which includes short ramp up, high quality requirement with very strict price using cutting edge technologies and approach. Helped client in post processing online editorial work in a timely manner.

Thomson West USA (Thomson Reuters) – 4 Years

(Part of Thomson Reuters)

https://www.thomsonreuters.com/en/products-services/legal.html

Lead a team to deliver keyboarding data to client as per their requested formats. All these conversions are done through automated process using different in-house developed data management tools. Always exceptions will be addressed through the change management process for any specific product or data set.

Kirtas USA – 2 Years

http://kirtas.com

Lead a team to deliver daily turn around data for this client. Client uses robotic technology to scan books and we did the image corrections and did automations in converting the Meta Data information’s pulled from those images for those books. This work is done completely online from remote, using editorial knowledge resources globally.

Carswell Canada (Thomson Reuters) – 5 Years

(Part of Thomson Reuters)

Lead a team to deliver keyboarding data to client as per their requested formats. All these conversions are done through automated process using different in-house developed data management tools.

Education:

-Diploma in Mechanical Engineering

-Bachelor’s in Mechanical engineering

Computer knowledge:

-Microsoft office suit

-Knowledge in Unix scripting and file systems

-Knowledge of scripting and other programming language

-Knowledge about HTML, SGML and XML

-Sound knowledge about the ftp and internet

-Remote desktop access

Methodology Used:

-Agile Scrum (Software Development)

-CAPA (Corrective and preventive action)

-Six Sigma (Companywide initiatives)

-Lean Management (Turn around projects)

Certification:

-PMP – Project Management Professional by PMI (need renew)

-CSQE – Certified Software Quality Engineer by ASQ (need renew)

-CQIA Certified Quality Improvement Analyst by ASQ (life time)

-Scrum Master – CSM

-Certified Software Testing from STC, knowledge in QTP, Win runner and Mercury tools.

-British English Certification by Cambridge University level II

-Certified QMS Internal auditor (http://www.sridharsqa.com)

-Certified Lean Thought ware, by OTI Inc. Canada

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