FREDERICK A, Orlando Florida
PMP, CSQE, CQIA and CSM
309-***-**** *******@*****.***
* ***** ** ********** ** Information Technology enabling service (Web publishing industry). Played different roles Project Management, Business Analyst, Process and product quality improvement analyst and process owner.
ITES (Information Tech. enabled services) Operation Manager, Lason Inc.,
Part of Excela Technologies http://www.sourcehov.com
Roles and Responsibilities performed
Understand the customer line of business and changes
Understand the scope of work to be performed
Resource planning
Perform specification analysis
Conduct brainstorming session to identify the product scope
Prepare request for quote (RFQ) and information (RFI) about the project cost with finance team
Prepare project information note (PIN) document to spell out the entire project details to kick-off the project and approach
Conduct design feasibility to bring out the best solution to automate
Liaison between management and technical team to address all stake holder needs in a cost-effective manner.
Review end-to-end testing test cases of the workflow with the adequate samples and improve the efficiency
Conduct technical feasibility with development team to elicit the functional/technical requirements
Conduct quality improvement meetings with all team member and deploy solutions
Study and measure the quality improvements in terms of cost.
Involve in many companywide initiatives in quality management systems, green belt projects, CAPA corrective and preventive action initiatives, lean management and Fire safety
Project forecast review with clients
Daily conference calls with overseas clients on project updates and product quality reviews and discuss outstanding issues
Review and address any project delivery schedule issues on a daily basis
Delivered project worth of 2k to $1M
Quarterly project cost review with management and addressing the gaps to improve the project delivery efficiency
Daily internal project team meeting to address day-today issues
Handled highly time sensitivity deliveries on daily turn arounds
Outsourcing partners meeting and reviews on weekly basis
Traveled for onsite meeting with client to expand business
Attend client training for the knowledge retention
Prepare various reports for the management team
Involve in recruitment process with HR
Involve in preparing training plan for the new onboard team member
Involve in induction training
About the projects (All these projects from India):
Sweet and Maxwell UK (Thomson Publication) – 9 Years
(Part of Thomson Reuters)
http://www.sweetandmaxwell.co.uk/
Convert legal repository from different format to their preferred format (goes to a web server) on a timely manner. Expand online editorial work from client site to off-shore model. Major challenge in handling different formats of input files to their required format in a short time of delivery time which includes short ramp up, high quality requirement with very strict price using cutting edge technologies and approach. Helped client in post processing online editorial work in a timely manner.
Thomson West USA (Thomson Reuters) – 4 Years
(Part of Thomson Reuters)
https://www.thomsonreuters.com/en/products-services/legal.html
Lead a team to deliver keyboarding data to client as per their requested formats. All these conversions are done through automated process using different in-house developed data management tools. Always exceptions will be addressed through the change management process for any specific product or data set.
Kirtas USA – 2 Years
http://kirtas.com
Lead a team to deliver daily turn around data for this client. Client uses robotic technology to scan books and we did the image corrections and did automations in converting the Meta Data information’s pulled from those images for those books. This work is done completely online from remote, using editorial knowledge resources globally.
Carswell Canada (Thomson Reuters) – 5 Years
(Part of Thomson Reuters)
Lead a team to deliver keyboarding data to client as per their requested formats. All these conversions are done through automated process using different in-house developed data management tools.
Education:
-Diploma in Mechanical Engineering
-Bachelor’s in Mechanical engineering
Computer knowledge:
-Microsoft office suit
-Knowledge in Unix scripting and file systems
-Knowledge of scripting and other programming language
-Knowledge about HTML, SGML and XML
-Sound knowledge about the ftp and internet
-Remote desktop access
Methodology Used:
-Agile Scrum (Software Development)
-CAPA (Corrective and preventive action)
-Six Sigma (Companywide initiatives)
-Lean Management (Turn around projects)
Certification:
-PMP – Project Management Professional by PMI (need renew)
-CSQE – Certified Software Quality Engineer by ASQ (need renew)
-CQIA Certified Quality Improvement Analyst by ASQ (life time)
-Scrum Master – CSM
-Certified Software Testing from STC, knowledge in QTP, Win runner and Mercury tools.
-British English Certification by Cambridge University level II
-Certified QMS Internal auditor (http://www.sridharsqa.com)
-Certified Lean Thought ware, by OTI Inc. Canada