Project Manager Management
Resume:
Charles Baxter
**+ year veteran of operations and project management with a proven history of growth and expansion. Here to help you and your clients plan, develop, and implement cutting-edge solutions.
8330 N. 19th Avenue
Apartment 1078
Phoenix, AZ 85021
****.******@*****.***
EXPERIENCE
Nextiva, Scottsdale, AZ — Enterprise Project Manager
October 2016 - PRESENT
●Planning project resources
●Assembling and leading project team(s)
●Ensuring proper time management on all tasks
●Keeping projects within budget and scope of work
●Working to guarantee a quality outcome and client satisfaction.
●Managing the onboarding process for Nextiva’s largest and most sensitive accounts
●Assisting fellow co-workers with questions, offering guidance and training when needed.
●Ensuring customer satisfaction by drafting new policies and procedures to streamline our process.
Alliance Reservations, Phoenix, AZ — Operations Director
June 2009 - May 2016
●Drafted new policies and procedures that would ensure our customers had a positive experience.
●Handled all shift scheduling, PTO, absence coverage scenarios
●Provided new hire and existing employee Training
●Provided employee coaching and corrective actions as needed
●Managed all time clock and payroll items.
●Ensuring we operated within budget while simultaneously creating bonus programs to keep morale high.
●Resolved high level/balance billing concerns & credit requests.
●Beta tested internal software and systems to ensure quality before providing to employees or general public.
SKILLS
Leadership
Negotiation
Risk Management
Critical Thinking
Project Recovery
AWARDS
IT Project Management Certification (Journeyman 6,000+ hours)
Amazing Service Award 2017
EDUCATION
Paradise Valley Community College, Phoenix, AZ — None
2001 - 2003
Left before completing degree for personal/family reasons.
MCC Home School Program, Phoenix, AZ — High School Diploma/GED
1998 - 2001
Maintained a 3.6 GPA
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