Technical Writer

DEBBIE WESTERMAN

******.*********@*****.***

http://www.linkedin.com/in/debbiewesterman

c: 623-***-****

Resourceful Technical Writer known for identifying key concepts and authoring with minimal content, visual designs, and a good balance of white space. I develop crisp content while eliminating the bloat. Consistently recognized as having an excellent work ethic, exceptional standards, and outstanding collaboration skills. And as an Oxford comma enthusiast!

Experience

November 2017 February 2019 (Contract)

Senior Business Analyst

ProSpring Technical Staffing

LavaCon 2018 focused on content strategy and technical communication management educating communication specialists in the industry’s standards and trends. Keynote speakers from Amazon, Facebook, Adobe, and Cisco.

Collected, analyzed and interpreted business process to identify the scope and impact of business requirements.

Developed and documented process workflows and procedures.

Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.

May 2016 October 2017 (Contract)

Senior Business Analyst

Early Warning Services

Early Warning introduced a banking application that enabled a financial organization to receive real-time payment guarantees for check deposits. The Customer Implementation and Support organization was tasked with developing external documentation which would be required for an external engineering team to understand, launch, and test the application in its staging environment.

Acted as a liaison between users, programmers, and test analysts in the analysis, design, configuration, testing and maintenance of systems to ensure optimal operational performance.

Converted complex data into understandable concepts based on project artifacts and continual collaboration with stakeholders, subject matter experts, and participating pilot organizations.

Authored and designed end-user and developer documentation (both PDF and online content for user guides, installation manuals, configuration guides, etc.) consumption by the financial organization’s engineers, architects, and system administrators..

August 2015 March 2016 (Contract)

Process Analyst Technical Writer

ProSpring Technical Staffing

LavaCon 2015 focused on content strategy and silos in the technical communication industry. The annual conference presented topics educating documentation specialists from Cisco, IBM, Salesforce, and MapCap.

Designed informational graphics combining text and graphical elements to convey tasks and activities of the team and sponsors of the conference.

Identified the communication touch points and created a communication plan to maintain consistency across social media.

May 2015 July 2015 (Contract)

Process Analyst Senior Technical Writer

Macmillan Higher Education

Macmillan develops e-Books and e-learning resources for university students. The Digital Support Strategies team was tasked with documenting the LaunchPad application after completing a deep content integration in Blackboard, Canvas, and Desire2Learn learning management systems.

Leveraged existing resources (builds, functional and technical specifications) to test and develop content for integrating new functionality.

Authored process-driven artifacts for three platforms and its users (students, professors, and system administrators).

Coordinated documentation and follow-up evaluation monitoring; as well as post-implementation problems and revision requests.

January 2014 April 2015 (Contract)

Systems Analyst

American Express Technologies

As a core member of the Environmental Decommission initiative, updated all artifacts required by the Project Delivery Life Cycle. Updated content in technical and functional specifications, internal work flows, process, and procedures. Hands-on Jira and Confluence experience.

January 2012 November 2013 (Displaced)

Senior Technical Writer Kryterion

Provides online proctoring using the Internet and a webcam to connect to certified proctors. Restructured and authored the new functionality.

Restructured and authored content for HTML-based online help by incorporating new functionality and designing an intuitive Table of Contents.

Implemented communication methods for cross-functional teams that included critical deadlines, issues or jeopardies, and outstanding priority one bugs.

Artifacts included user guides, installation guides, quick starts, and FAQs. Additional content authored for knowledge-based articles, request for proposals, white papers, and other content required by Sales.

August 2009 December 2011 (Contract)

Systems Analyst

American Express Technologies

Contracted to develop the technical specification for an Oracle platform in the Service Solutions and Tooling organization as well as create an intuitive taxonomy for SharePoint.

Designed the initial SharePoint taxonomy (ITIL V3 process model) for the Information Technical Service Catalog team.

Created and published the technical specification for the Milestone Tracking initiative.

Authored numerous artifacts (such site standards, process, procedures) to maintain the strategic and tactical alignment of the Milestone Tracking Project team.

January 2008 July 2009 (Contract)

Systems Analyst

American Express Technologies

Contracted to document change management procedures and create a wiki team site using the Confluence platform for the Global Authorization Network organization.

Conceptualized and designed a new HTML-based online help for the Global Authorization Network team.

Authored hundreds of pages of initial wiki content on change management and source code deployment in the staging and production environments.

Analyzed existing workflows to develop, document, and implement new change management processes and procedures.

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