Customer Service Data Entry

Cathleen J Curtiss

Phone: 208-***-**** Email: ****************@***.***

Address: **** ********* **** ****** **.

Summary of Qualifications

Highly qualified and results driven professional, demonstrating solid interpersonal communication and problem solving skills. Adept at providing exemplary customer service, mentoring other employees, and achieving all company goals and objectives. Energetic and goal oriented with an impressive performance record and a well-rounded background in optimizing internal performance. Currently seeking a position which will utilize all skills, abilities and areas of expertise as follows

Customer Service Team Collaboration Client/Vendor Relations

Data Entry/Accuracy Relationship Building Problem Solving

Administrative Support Program Development Product Knowledge

Information Support Positive Attitude

Core Competencies

Responded to customer service inquiries and resolving all problems while ensuring the delivery of excellent customer service.

Nurtured relationship with clients, superiors, coworkers, and other professionals.

Trained and coached new employees to improve their performance and productivity levels.

Interacted with customers to educate them on company products and services.

Became the lead “go to” person for new reps and particularly challenging calls as one of the companies’ mentors and trainers of both new and established employees.

Highly motivated, quick learner, and committed team player with a strong work ethic

Commended for initiative, persuasiveness, intense customer focused and dependability in performance evaluations

Professional Profile

Customer Service Trainer/Agent 2013-2019

Kaiser Health Systems (California, Oregon, Hawaii, Washington)

Customer Service Trainer/Agent 2010-2013

State of Oregon

Customer Service Trainer/Agent 2007-2010

Trained 911 centers (U.S including NYPD/FDNY)

Contact this candidate