Customer Service Manager
Resume:
KORA TOURE
Contact Information
Apt10 E
**********@*****.***
Bronx, NY 104512
OBJECTIVE
Highly enthusiastic, reliable with excellent customer service skills, experiences and background with global exposure, seeks opportunity in the hospitality field.
EXPERIENCE
LondonHouse Chicago (Luxury Curio Collection by Hilton)
Lead Housekeeping Supervisor April, 2016 – to date
•Room inspection
•Productivity management
•Consistently offered professional, friendly and engaging service
•Lead and supervised the day-to-day operation of the department to ensure service standards are followed in guest rooms
•Handle Guest concerns and reacted quickly, logging and notifying the proper areas with oversight of housekeepers (total under my supervion:60)
•Actively participate in daily briefing, daily warm up and department meetings
•Ensured Room Attendants were informed on daily about priorities in their section
•Followed departmental policies and procedures
•Reported necessary maintenance items
•Followed all safety and sanitation policies
•Lead Annual Inspections. Under my supervision we achieved highest ratings consistently.
In summary I provide outstanding service to all divisions, assisting during peak seasons, and have been positive appraised by Senior Manager on several occasions.
Guedilac – Algers, Algeria
Manager
May, 2015 – September, 2015
Guedilac is a bottled water manufacturing facility. I managed about 527 employees.
2019.03
•Equipment management to assure that employees had accesses to needed equipment.
•Payroll management.
•Employee reviews.
•Oversight of cleanliness and hygiene for water bottling.
Radisson Blu Hotel – Bamako, Mali January, 2011 – September, 2014
Front Office Supervisor
•Maintained customer service relationships by handling questions accurately and efficiently.
•Managing guest requests, filing, and data entry.
•Communicated current and ongoing promotional programs, services, and packages to new buyers and customers.
•Booked reservations.
•Checked guests in and out.
•Assigned guests to rooms.
•Confirmed eligibility of guests for car rentals.
SKILLS
•Fluent in English
•Fluent in French
•Trained in Microsoft office suite software
CERTIFICATIONS
•Food safety service (US trained)
EDUCATION AND CREDENTIALS
•Ingenieur – Marketing, August 2015.
Ecole Superieur de Management Etudes Development, Algers, Algeria.
•High School Diploma
REFERENCES
On request.
Contact this candidate