Network Administrator / Help Desk Analyst

GARY G. KEMKEMIAN

*********@*******.*** 310-***-****

**** ******* ***. *** *******, CA 90064

SUMMARY

Ø Experience includes a full range of primary skills in Information Technology, Analysis, Troubleshooting, Customer Support & Inventory.

Ø Self-starter and quickly grasp new tasks, flexible and easily adapt to change. Ø Detail oriented and possess excellent communication skills, both written and oral, as well as, excellent customer service skills.

Ø Strong problem-solving, planning and organizational skills. Ø Proactive, punctual and efficient at multitasking. EDUCATION

California State University, Northridge, Northridge, California Bachelor of Science, Finance, May 2018

West Los Angeles College, Culver City, California

Computer Science, May 2014

CERTIFICATION

MCSA: Windows 10

MCSA: Office 365

MCSE: Cloud Platform and Infrastructure

CompTIA: Security+ (in progress)

CCNA: Cisco Certified Network Associate (in progress) EXPERIENCE

Career Group Companies, Century City, California March 2019 – Present Network Administrator

Ø Office 365/Exchange Administration; Active Directory (200+ users) Ø Fortinet – Firewall, VPN; Cisco/Meraki Switches

Ø Barracuda Backup Appliance; Trend Micro Security; Nutanix Ø Helpdesk Manager (Zendesk Ticketing System); Cisco Call Manager Ø Windows Server/SQL Server Maintenance; CRM Database (Bullhorn) Cloud Network Systems, Los Angeles, California October 2018 – February 2019 Network Administrator

Ø Maintain and troubleshoot technology; Mac OS X & Windows 7/10, Server 2016 & Free PBX. Ø Design, deploy and manage various network sizes and types: RF, wired, wireless. Ø Working with a team of engineers to deploy Wide Area Network solutions. Ø Systems/data backup, storage and recover; Monitor performance and utilization of all servers/operating systems ensuring efficient operation and data protection. Ø Working with Vmware Horizon View Client, Whats Up Gold, Microsoft Dynamics GP, Labtrac, FortiClient, SmartPSS, Wireshark, Pumpkin and Teamviewer. A1 Liquor, Glendale, California March 2013 – October 2018 Product Manager

Ø Manage family owned business website, A1-Liquor & Market. Process and Shipment of orders; Ø Marketing of products; Inventory control.

Ø Create and maintain financial reporting functions. Oriental Motor USA Corp., Torrance, California January 2012 – March 2013 Informational Technology Technician

Oriental Motor globally has been providing optimal motion control products to machine builders along with our focus on total service and education. Oriental Motor offers an extensive product line- up of 50,000+ standard products to meet the widest market demands. For over a century, we have concentrated on technological advancement and product design improvement. Ø Creating script for data entry

Ø Perform System Backup; upgrading new systems/software. Ø Upgrade/maintain file servers and company operating systems. Ø Printer troubleshooting; PC maintenance; Basic Networking; Web Designing and resolve company technology issues.

Los Angeles Porsche Dismantler, Sun Valley, California May 2009 – November 2011 Customer Sales Representative

Los Angeles Dismantler specializes in late model (1980 and up) 911, 993, 996 and Boxster cars, new and used parts. Los Angeles Dismantler has the largest inventory of the best salvaged parts at reasonable prices.

Ø Perform System Backup; upgrading systems and file servers; technology repair. Ø Inventory control; customer sales; shipping/receiving; order processing. Ø General office duties: faxing; copying; heavy phone coverage. A1 Liquor, Glendale, California March 2007- April 2009 Sales Representative

Ø Cashier; responsible for shipping/receiving; customer service (faxing, copying, phone coverage); stocking merchandise; inventory control. SKILLS/QUALIFICATIONS:

• Advanced in Mac OS X, Windows 7/10 & Windows Server 2012/2016.

• Experience with Office 365, Microsoft Word, Excel, Exchange, Outlook, Access, TeamViewer, VMware, virtual desktop support, user profile and file permissions management.

• Installing, testing, and assisting users with the implementation of new hardware, operating system software, and applications; network, user access, or related issues.

• Assign, modify, and delete user accounts and resolve security access problems; maintaining integrity of the security system; network systems/data backup, storage and recovery

• PowerPoint, Photoshop, Data Entry, Active Directory, Web Design, WAN, VPN, DNS, HTML, TCP/IP, Windows 10 & Azure.

• Customer service/helpdesk management, office automation, remote assistance; desktop support; network services (Ping, DNS, Subnets); routing/switching/firewall experience; wireless access point installation and troubleshooting.; phone systems support.

• Shipping/receiving, marketing & inventory control.

• Experience with short term business with eBay and website.

• Completed several computerized data flow projects for my church and family business.

• Assist family owned business with financial reporting functions.

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