Nataliya Alvarez

***-* * ****** **** Blvd, Claremont, CA, 91711

909-***-**** ac84oq@r.postjobfree.com

Employment:

Claremont Graduate University, Claremont, CA 2011-Present

Technical Support Specialist

Skills and Experience:

SCCM, Powershell, ReCasT:

Software metering: fixed hardware inventory, set rules, modified report to run it on current date, created subscription to email it to the management;

Microsoft product update: organized all devices in collections based on maintenance windows, Windows and Office versions;

Imaging: create software deployment packages and applications, optimize drivers, created and maintain a universal task sequence to image workstations for all purposes: just enter desirable computer name and list of software to be installed on top of a standard minimum;

Powershell scripts as needed;

Presentations and training sessions for co-workers.

KACE, MySQL, Windows CMD, Bash:

Standard Windows and Mac OS images for staff/faculty and labs/classrooms;

Pre- and post-installation scripts to customize the standard image for specific needs;

Driver feed collection for Dell and non-Dell models;

Security patching, software deployment, created inventory reports using MySQL;

User support:

Troubleshoot and replace malfunctioning parts on desktops, laptops, and All-in-Ones to;

Repair HP printers to maintain them without outsource services for 10 years and more;

Maintain 160 lab and classroom computers and 34 loaner laptops;

Cover 25% of HelpDesk phone service time providing technical remote assistance through the phone using SCCM, Interactive Powershell Prompt, VNC, Zoom or distributing service requests and incidents between IT team members for the problems that can’t be resolved remotely;

Respond to the Help Desk requests and incidents assigned to the Desktop Support group.

OS and Other Software:

Maintained the print server including PCounter, 6 print stations, and Webprint;

Maintained concurrent license live tracking with Sassafras K2, LMTools, ArcGIS and MatLab License Servers;

Microsoft: Office 2003 through 2019-365, Windows XP through 10, Windows Server 2003 through 2016, Exchange Management Console, RSAT, Windows ADK;

Apple: Mac OS 10.8 through 10.14, iWork; Adobe: Acrobat9/10/11/12®DC

Technical Education:

Mathematical Engineer: Moscow Power Engineering Institute (Russia). Major: Applied Mathematics.

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