Employee Relations Manager

B R I A N A R N O L D

Contact Information

214-***-**** (cell)

*********@*****.***

Summary

Experienced Account Manager/Talent Acquisition professional with a demonstrated history of working in information technology, healthcare, and aviation industries. Strong human resources professional with experience in Coaching, Training, Performance Management and Employee Relations.

Dedicated professional with 5+ years' experience in Employee Relations, Talent Acquisition and Account Management. Looking to continue my career in the area of Human Resources with an opportunity that will provide me the ability to utilize my experience as well as provide significant value to an organization.

Experience

Apex Systems October 2016-Present

Account Manager

Investigate and resolve complex Human Resource issues with regard to discrimination, harassment, bullying, and interpersonal conflict.

Partner with stakeholders and business leaders to help with hiring as well as employee retention.

Support weekly payroll and help resolve issues.

Maintain and enforce Human Resources policies and procedures.

Workforce Management experience including on-boarding, disciplinary actions, terminations, succession planning, etc.

Oversee new hire on boarding as well as new hire orientation.

Act as business partner to advise clients on the appropriate staffing model (staff augmentation, SOW, RPO, MSP, VMS) based on IT goals.

Extensive experience using Applicant Tracking Systems. (ATS)

Engage in Business to Business sales with new and existing clients for supplemental staffing or long term consulting engagements in the fields of Information Technology, Business Applications and Telecommunications.

Maintain vendor relations by providing ongoing communication and problem resolution for internal and external employee conflicts and deficiencies.

Work closely with Delivery (Recruiting) Team to identify, screen and place technical resources at clients throughout the Dallas area.

Supplemental Health Care December 2015-October 2016

Client Services Manager

Develop account management and sales strategies to establish and/or expand staffing business in current territory with both new and existing clients.

Negotiate, compose and execute contracts with new clients

Coordinate the transition of new clients and client needs to recruitment/staffing team members; serve as liaison between recruitment and clients.

Maintain, manage, and submit weekly activity reports

Execute standard number of cold calls per day.

Provide assistance to clients for questions, concerns, career development and retention; build and maintain solid relationship with clients

Aerotek Recruiting and Staffing April 2014-December 2015

Technical Recruiter (Aviation)

Create and develop recruiting strategies to identify qualified candidates

Determine and understand customers’ staffing requirements

Evaluate candidates’ strengths compared with customers’ requirements

Identify, select and recommend the best candidate for the client requirement

Negotiate wage rates and other terms of employment with candidates

Maintain industry contacts to gain knowledge and obtain sales leads

Manage and supervise current contract, contract-to-hire and direct placement employees

Build relationships with customers to better understand their staffing needs

Drive business from the pit by setting meetings and giving leads to account managers

Process compliance for candidates to ensure a smooth on-boarding process

First Baptist Church of Carrollton, TX September 2012-April 2014

Director, Worship Arts

Direct a 35 voice Junior High Choir as well as take on tour

Plan and lead services for the 1500 member church in absence of music minister

Frequently direct orchestra as well as the 90 voice adult choir

Play and sing for funerals and other functions on a regular basis

Work closely with minister of music on large productions

Hillcrest Baptist Church Cedar Hill, TX June 2010-September 2012

Associate Minister of Worship and Music

Started 25 person student choir

Plan and lead services for the 1100 member church in absence of music minister

Plan and lead all Sunday night services

Frequently direct orchestra as well as the 60 voice adult choir

Oversee all Children’s music (Graded choirs as well as children’s musicals)

Work closely with minister of music on large productions (Christmas musicals, 4th of July)

Education

Baylor University 2008-2010

Masters of Music

Major: Performance

Concentration: Voice

Baylor University 2004-2008

Bachelor of Music

Major: Church Music

Concentration: Voice

Honors and Activities

Lyon’s Heart Award (Q3 of 2018)

Alumni Member of Pi Kappa Phi Fraternity (Theta Kappa Chapter)

Served as President of Baylor A Cappella choir

Served as Chaplain of Baylor Men’s choir

Extensive recruiting done for Baylor Voice Department

Ordained Minister of the Gospel

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