Manager Customer Service

Jennifer J. Mose

*** ****** **. ***********, ** *5404

240-***-**** (mobile)

******@*****.***

Summary

Experienced supply chain executive with proven background of improving processes and performance, implementing and leading through change, mentoring new talent and leadership development, culture and team building, cost savings, inventory control, and creative problem-solving in a fast-paced environnment.

Employment Experience

Operations Manager. October 2015 – April 2019. Macy’s. Martinsburg, WV.

Effectively develop and lead a team of associates and leaders to meet inbound and outbound expectations. Assume financial responsibility of the shift and department. Create plans that determine rates to meet budget or save costs. Implement and lead through changes that improve performance and save cost. Research trends and use process improvement skills to resolve quality/inventory discrepancies. Lead and help implement changes in processes and technology. Review associates’ performance to determine trends and offer opportunities for development. Create development plans for supervisors to help advance their career. Create and implement peak tactical plans for the department to deliver superior customer service through times of increased volume.

Operations Supervisor. April 2015 – October 2015. Home Depot. Winchester, VA.

Oversee all of inbound operations and lead a team of associates to meet quality standards and shipping demands. Research and resolve advance receiving problems. Create plans that optimized available staffing.

Operations Group Leader. February 2014- March 2015. Target. Chambersburg, PA.

Oversee all inbound operations and coordinate plans with outbound operations to meet shipping demands and delivery operations to retail locations in the regions serviced by the distribution center. Leverage logistical knowledge to meet goals. Engage and inspire team to meet goals and exceed budget expectations.

Operations Manager. June 2011 – February 2014. FedEx SmartPost. Martinsburg, WV.

Oversee inbound/outbound operations and manage a group of employees to meet shipping demands and productivity goals. Coordinate logistical moves to ensure timely shipping and cost efficiency. Research and view reports for improvement in processes and problem-solving purposes.

Education

Bachelors of Science Degree – English

Minor – Psychology

Frostburg State University, August 2004 – May 2008. Frostburg, MD Cumulative G.P.A. 3.73

Awards and Interests

Dean’s List – Frostburg State University – Fall 2004 – Spring 2008

Editing and publishing – Part of the editing staff of Bittersweet, Frostburg State University’s literary magazine.

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