Administrative Assistant Mental Health

LATONYA GIBSON

**** ****** ****.● Baltimore, MD *1207 ● 443-***-****● *********@*****.***

EDUCATION

CompTIA, A+ Certification January 2019-present

Baltimore City Community College, Baltimore, MD September 1998- May 2000 Certification in Mental Health

Sojourner Douglass College, Baltimore, MD August 1995- May 1998 Certified Phlebotomy Technician

CAREER OBJECTIVE

Dedicated and motivated A+ Certified graduate seeking entry level employment in the IT field to which I can best utilize my education.

Summary of Qualifications

Communication Teamwork Flexibility

Adaptability Punctuality Organization

Problem Solving Abilities Motivation Patience

PROFESSIONAL EXPERIENCE

Robert Half Temp Agency March 2017- June 2017

Medical Administrative Assistant/Patient Registration Representative Baltimore, MD

Greets and directs all visitors and check-in patients at the EMR front desk

Answer the phone, Ensure completion of paperwork and scheduling of patients

Process and collect payments including co-pays etc. Compiling medical records and charts and make sure it’s updated

Perform registration and basic insurance verification, ensuring collection of 7 critical data elements necessary for proper patient identification and billing

Interpret physician orders for appropriate testing or admission criteria

Coordinate patient admission needs and beds assignment to facilitate timely patient placement.

Obtain Insurance Card copies or validate insurance information via electronic medical record, transfer information, or insurance eligibility tool

Provide courteous and accurate patient and hospital information with way finding instructions for patients, families, visitors, and ancillary areas

Medical Practice Representative for OBGYN Department November 2008- November 2016 Sinai Hospital

Baltimore, MD

Perform general patient access and registration duties such as, answer telephones, make appointments, maintain provider templates, manages daily appointment schedules, verify patient demographics and insurance coverage

Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival

Stays current with insurance requirements

Responds to customer’s inquiries in a timely and professional manner

Perform general patient account management duties, such as, obtain prior authorization for services, process items in the appropriate work queues to complete registration and enter service capture data

Reconciles cash collection and depositing in accordance with hospital policies and procedures

Demonstrate strong customer service and communication skills. Adhere to HIPAA and patient confidentiality LATONYA GIBSON

3506 Keston Road.● Baltimore, MD 21207 ● 443-***-****● *********@*****.*** Radiology Specialist for Department of Radiology March 2003- October 2008 Sinai Hospital

Baltimore, MD

Assist physician in the treatment of patients

Greet patients in waiting area, obtain patient histories, assess/triage patients, measure vital signs, and record information on chart, assure patient flow runs smoothly and efficiently, escort patients to discharge counter

Explain treatment procedures and prepare patient and exam room for examination

Complete medical chart to include medical services rendered, test results, and supplies used

Prepare patient for x-ray, explain procedures to patient and/or family, prepare room, equipment, and materials as needed

Follows prescribed techniques for producing general and specific X-rays for diagnostic purposes

Assist registration staff and perform additional clerical duties as necessary Mental Health Social Worker January 2002 - January 2003 Woolford Incorporation Baltimore, MD

Implement activities of daily living (ADL’s), individual service plan (ISP) objectives, behavior plans, and involves individuals in social/recreational activities within their communities

Promote a high quality of living in all areas, including medication administration, meal preparation, housekeeping, personal hygiene, and leisure and recreation

Provide transportation of individuals to any scheduled appointments and/or social activities

Record progress notes for everyone daily

Attend weekly staff meetings and participate in developing individual plans

Model appropriate behaviors and reactions for individuals residing in program

Perform other job-related projects and activities as requested or directed Residential Counselor May 1997 - December 2001

Center for Social Change BALTIMORE, MD

Complete necessary documentation evaluations and record progress notes for everyone daily

Implement activities of daily living (ADL’s), individual service plan (ISP) objectives, behavior plans, and involves individuals in social/recreational activities within their communities

Promote a high quality of living in all areas, including medication administration, meal preparation, housekeeping, personal hygiene, and leisure and recreation

Provide transportation of individuals to any scheduled appointments and/or social activities

Model appropriate behaviors and reactions for individuals residing in program

Perform other job-related projects and activities as requested or directed TECHNICAL EXPERTISE

Proficient in Microsoft office Suite (Word, Excel, WordPerfect)

IDX software (Medical Scheduling Appointment Calendar) Cerner and Synquest

Internet Explorer/ Firefox/ Google Chrome/ LinkedIn/ Social Media Network

Fax machine, copier, and scanner

References upon Request

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