Administrative Assistant

Karen Chaney

**** **** ***** ****

Colorado Springs, CO 80906

Cell Phone Number: 719-***-****

SECURITY CLEARANCE: Held a “Top Secret” while employed at Department of Defense

EXPERIENCE SUMMARY:

Development Coordinator, Operations Support Specialist, Executive Administrative Assistant, Secretary, Store Administrator, Commissary Officer, Assistant Commissary Officer, Merchandiser, Commissary Management Specialist, Store Manager, Inventory Management Specialist, Supply Clerk, Secretary, and Clerk Typist

EXPERIENCE:

November 2017 to October 2018

Development Coordinator

Peak Vista Community Health Centers

3205 North Academy Blvd, Suite 130, Colorado Springs, CO 80917, Gina Peterson

Serve as primary support person for Fund Development and Development Department activities. Act as accounting lead in managing incoming donations, pledges and sponsorships. Maintain exact accuracy and integrity of donor database. Manage budget tracking. Coordinate with Finance on weekly and monthly reconciliation of donations. Administer Colorado Enterprise Zone pledge forms, donations, reconciliation and certification. Create monthly fundraising reports and other database reports. Process gifts and pledges in donor system and prepare Thank-You letters, generate call lists and other correspondence as required. Develop donor prospect lists and organize prospects within donor database based on strategic fundraising initiatives. Organize and manage direct mail and online campaigns and newsletters. Provide administrative support to the Director of Development, including calendar management. Plan, arrange, create agendas and schedule meetings. Procure office supplies and track department expenditures.

October 2015 – November 2017

Executive Administrative Assistant

Peak Vista Community Health Centers

3205 North Academy Blvd, Suite 130, Colorado Springs, CO 80917, Michael Johnson Esq.

Provided executive administrative support to the Chief Legal Officer of Peak Vista Community Health Centers. Prepared agendas, scheduled appointments and recorded minutes of weekly Executive Team meetings. Coordinated data and reports to prepare weekly Executive Team reports, ensuring accuracy and distribution were completed in a timely manner. Prepared correspondence performed calendar and email management and maintained corporate files. Made travel arrangements for the entire Legal Department and upon request for the President & CEO. Reviewed operating budget and prepared budget variance reports on behalf of the department and over saw all purchase requisitions. Ordered supplies for common office center’s printers and copiers at the same time recording and tracking expenditures. Maintained open line of communication between Chief Legal Officer and internal and external customers. Served as back-up for other department Executive Assistants.

August 2004 to April 2013

Operations Support Specialist, GS-0301 11/10 (Employed Annuitant)

NORAD and USNORTHCOM/Directorate of Programs, Resources and Analysis

250 Vandenberg St, Suite B016, Peterson AFB, CO 80914 Maj Jones, DSN 692-9205

Serve as primary support specialist to operations research analysts. Responsible for cradle to grave management to organize, and maintain databases, develop cost schedules and resource estimates for complex system studies and mission analyses. Gather information from diverse resources and compile that information into critical analysis parameters. Track budgeted monies and manage resources associated with projects, interpret financial data and properly allocate resources and execute projects within established financial/ time constraints. Research and implement continuous improvement and cost reduction initiatives. Perform the full range of planning, liaison, and organizational interface. Participate in budget planning, justification, submission and execution process, Summarize clear-cut factual manpower and financial data of current contracts and programs.

Oct 2002 to August 2004

Secretary, GS-0318 8/10 (Employed Annuitant)

NORAD and USNORTHCOM/Directorate of Analysis, 250 S. Peterson Blvd, Suite 116, Peterson AFB, CO 80914 Glen Roussos, DSN 692-9767

Perform duties and tasks outside scope of current job description after a permanent Secretary was hired for the Directorate. Provide support to Operations Research Analysts by managing and maintaining modeling databases. Determine and extract computational and analytical statistics for research of force structure analysis. Develop cost and resource estimates for system studies for homeland defense and aerospace defense. Assist in monitoring contract and program funding execution. Perform operations research to evaluate critical modeling and simulation exercises using thorough joint doctrine. Compile threat and technical system

performance characteristics for mission analysis. Assist in developing requirements for models to support NORAD and NORTHCOM Command missions. Aid in establishing criteria to measure success of the programs and meeting organizational goals and objectives. All projects are planned and accomplished within budget and time constraints. Prepare NORAD and NORTHCOM comprehensive technical study briefings. Schedule, set up and provide analytical and technical support for Defense Science Board meetings attended by VIP and distinguished visitors.

Jun 2000 to Oct 2002

Store Administrator, GS-1144 12/6

Defense Commissary Agency, 250 Vincent Street, Peterson AFB, CO 80914

Rita K. Harper, DSN 834-7765

Responsible for the direction, control and overall management of the main Peterson AFB commissary store with monthly sales totaling $4.5 million. Managed automated Requisition Required Ordering (ROR) software system to maintain commissary stock assortment within established financial constrains and target numbers. Managed all resources associated with the commissary and consistently allocated resources based on commissary store priorities. Planned, organized and directed work assignments and set production schedules. Maintained inventory-to-sales ratio budget for Midwest Region commissary stores. Repeatedly met requirements associated with deadlines for budget planning. Demonstrated sound management practices to ensure adequate security requirements for safeguarding and/or preventing misuse of resources, personnel, facilities, subsistence, equipment, funds and information. Managed personnel programs to ensure the most efficient and effective use of human resources, including timely administration of performance awards program, recognition, training development and discipline. Prepared financial review audit documentation and status reports on personnel manning unit costs. Prepared reports, briefings, charts and other written related materials adhering to established suspense requirements. As a second-level supervisor, supervised approximately 91 employees.

Jan 1999 to Jun 2000

Commissary Management Specialist, GS-1144 12/5

Defense Commissary Agency, HQ, Midwest Region, 300 AFCOMS Way, Kelly AFB, TX 78241, Robert Silva, DSN 834-8528

Developed and prepared management analysis of DoD subsistence merchandising programs, budget processing, financial programs and resource allotment. Managed a $350 million plus annual value automated resale program using financial software programs and systems. Performed commodity management from acquisition through disposition. Acquired a thorough knowledge of statutory provisions, regulations and procedures relating to procurement functions. Conceived and developed mathematical spreadsheet tool for analysis evaluation results. Defined potential improvements in merchandising programs and assessed performance

against predictions. Actively researched and prepared staff studies and analytical statistical reports. Drafted work orders and installed POS-M computer system upgrades for 34 Midwest Region commissaries within required security guidelines/requirements.

Oct 1997 to Jan 1999

Merchandiser/Buyer, GS-1144, GS-1144 12/5

HQ Defense Commissary Agency, Avenue E, Fort Lee, VA 23801

Richard Walker, DSN 687-9765

Drafted, developed, and implemented comprehensive region-wide merchandising and marketing programs. Broke down costs associated with each commodity for stockage within commissary stores. Executed data analysis and spearheaded marketing strategies for field implementation by drafting detailed, step-by-step marketing plans for 34 Midwest Region commissaries. Demonstrated how to translate technical sales trend information into solutions and best course of action - resulting in a 5% sales increase. Interpreted and adapted guidelines for operating merchandise/commodity levels based on relevant economic factors and market forecasts. Established vendor contracts for approved companies to enter into business with the Defense Agency Commissaries. As a one-person satellite office, independently planned and carried out projects and was responsible for maintaining my own appointment calendar. Answered all telephone inquiries, scheduled meetings, and met with industry marketing representatives. Established vendor contracts for approved companies to enter into business with the Defense Agency Commissaries. Prepared official correspondence and comprehensive periodical reports for higher headquarters that were clear, succinct and technically sound.

Sep 1996 to Oct 1997

Commissary Management Specialist GS 1144 12/4

Defense Commissary Agency, HQ, Midwest Region, 300 AFCOMS Way, Kelly AFB, TX 78241, Jerry Brazil, DSN 945-6655

Established and prepared comprehensive procurement requirements and requisition orders within procurement lead times to minimize out-of-cycle procurement, preclude over execution, and control costs. Consistently ensured proper inventory levels at all times. Monitored program funding execution status and ensured all losses and gains were maintained within stringent allowable tolerances. Prepared official procurement correspondence and periodical reports. Maintained procurement files and reference library. Scheduled appointments and met with sales representatives. Reviewed and keyed procurement requisitions and balances-on-hand into the supply accounting system.

Aug 1995 to Sep 1996

Woman's Executive Leadership Candidate, GS 1144 11/6

OPM, Career Development Programs Division, Washington, DC 20415, Ms. Debra Eddington, 703-***-****

Selected to represent the Defense Commissary Agency in the year long developmental Women's Executive Leadership Program providing supervisory/managerial training and developmental opportunities world-wide. The program solidified and strengthened my managerial, leadership and interpersonal skills; stimulated my commitment to personal development; and, finally provided a forum for exploring and addressing current issues facing supervisors and managers in the Federal workplace.

Feb 1994 to Aug 1996

Store Manager, GS 1144 11/6

Defense Commissary Agency, Lackland AFB Commissary, 2250 Foulois Street, Lackland AFB, TX 78236, Billy Johnson, DSN 473-2837

Responsible for managing daily operations and functions of the commissary store, including all of the associated department personnel and administrative

operations. IMPAC Card Manager - effectively handled and tracked commissary-operating expenses. Performed research data extraction of computational and analytical sales statistics to enhance commissary store sales ratio. Prepared and presented briefings to higher headquarters and industry sales representatives. Prepared official correspondence and set policy and internal operating procedures. Supervised and trained all department managers. Maintained personnel files for department managers. Responded to telephonic inquires and provided dispute resolution. Reviewed financial reports and manning directives to evaluate efficiency of operation and utilization of personnel. As a second-level supervisor, supervised 110 employees.

FORMAL EDUCATION:

St. Phillips College, Administrative, San Antonio, TX, Summer Session, 1982, 3 semester hrs

San Antonio College, Business, San Antonio, TX, Dec 1976, 3 semester hrs

Diploma, General Studies, Emmett High School, Emmett, ID, Jun 1964

SPECIALIZED TRAINING:

GPC Credit Card Program, COS, CO 2002 -2011

AMA Building Professional Excellence, Las Vegas, NV, Sept 2007 - 40 hrs

Dale Carnegie Business Training, COS, CO, Apr 2007 - 42 hrs

Leadership Potential, Denver, CO, May 2007 - 80 hrs

ACCESS, COS, CO, May 2007

Resource Advisor, COS, CO, Apr 2005 - 8 hrs

Surface Freight Shipping, COS, CO, Apr 2004 - 8 hrs

Joint Integrated Training Application (JITA), COS, CO, Oct 03 - 8 hrs

Defense Commissary Agency, EEO, Fort Lee, VA, April 1999 - 24 hrs

Capitol Hill Workshop, Government, Washington, DC, July 1996 - 8 hrs

Cornell University, Food Executive Program II, Ithaca, NY, July 1996 - 80 hrs

OPM Women's Executive Leadership Program, Washington DC, 1995-1996 - 1 year

Rockhurst College Continuing Education, Business, San Antonio, TX -Dec 1995 - 8 hrs

Franklin Covey, Writing Advantage, San Antonio, TX, Nov 1998, .7 CEU's

NIS, Assertive Supervision, San Antonio, TX, Mar - Apr 1996, 2.4 CEU's

AMA, Business, San Antonio, TX, Oct 1995 - 8 hrs

Texas Technical University, Mgt Development, San Antonio, TX Apr 95- 8 hrs

University of Texas at San Antonio, Leadership, San Antonio, TX, Jul 1995 - 8 hrs

USAF, Civilian Supervisor's Course, San Antonio, TX, Jun 1994 - 24 hrs

AMA, Effective Negotiation, San Antonio, TX, Jun 1994 - 32 hrs

Cornell University, Managing By Negotiations, Home Study - Feb 1994 - 24 hrs

Texas Technical University, Successful Negotiations, San Antonio, TX, Oct 1993 - 8 hrs

University of Southern California, Food Mgt, Southern Cal, CA, Mar 93-32 hrs

Texas Technical University, Successful Negotiations, San Antonio, TX Oct 1993 - 8 hrs

Defense Commissary Agency, Buyers Course, San Antonio, TX, Jul 1992 - 32 hrs

Cornell University, Food Executive Program I, Ithaca, NY, Jul 1986 - 80 hrs

Dept of Army, Installation Supply System, San Antonio, TX Nov 1985, 32 hrs

US Army, Defense Small Purchase Course, San Antonio, TX, Jul 1982 - 28 hrs

AWARDS:

Cornell University High Achievement Honor Award - Mar 1996

Cornell University Advanced Achievement Honor Award - Oct 1992

Cornell University Honor Award - Sep 1991

Honor Graduate, Commissary Management Course, HQ TSA, Ft Lee, VA, May 1987

Midwest Field Office Clerical Employee of the Year - 1981

Midwest Field Office Clerical Employee of the Year - 1979

OTHER INFORMATION:

Out of 1,500 Defense Commissary Agency candidates, I was selected to attend the year long Women's Executive Leadership Program 1995-1996.

I have completed 2557 hours of DOD courses/training during my federal tenure.

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