Customer Service Medical
Resume:
Gwen L. Smith
**** *** ****** **. •Knightdale, North Carolina 27545 • Tel: 919-***-**** • E-mail: ***********@*****.***
Provide Excellent Customer Service and Positive Impression of
Objective:
Company to Customers.
Proficient Skills: Accurate and Complete Electronic and Written Message Handling.
Customer Relations with Focus on Client Service.
Established Experience and Knowledge of Front-end Procedures
and Policies for Secretarial and Reception Positions.
Filing and Organizational Skills including Confidentiality Measures.
Operation of Workplace Automation Equipment including:
Digital Photocopying and Duplication Machines,
Digital and Analog Fax Machines, Ten-Key Proficiency Calculator
Use and Digital Multi-Line Phone Systems.
Employment
Data Collection Specialist / Negotiator
February, 2019 –
Raleigh Operation Center, Raleigh, North Carolina
April, 2019
● Working in a Call Center contacting Physicians and Hospitals to gain
Release of Medical Records and Billing Statements of our Study
Participants.
Once records received either by phone or by mail, enter information
using ICD-10 Codes and CPT-4 codes needed into Data Collection
Template and reconcile payments and adjustments by insurance type
• Receiving records by fax and mail and receipting in correct case.
• Assists with answering incoming phone calls to approximately 100
Data Collection Specialists.
• Worked in various positions during employment at ROC including:
Re-Work Team at the end of the first year’s collection, Abstraction of
VA, Hospital, OBD, SBD cases
Reimbursement Specialists
December 2018 -
Aerotek, Inc., Morrisville, North Carolina
February 2019
• Work with Insurance Payers to get patients approved for specific
specialty medications that patients need through a pharmaceutical
company discount card to enablle patient to be able to afford the
medication.
Data Collection Specialist / Negotiator
March 2010 -
Raleigh Operation Center, Raleigh, North Carolina
December 2018
● Working in a Call Center contacting Physicians and Hospitals to gain
Release of Medical Records and Billing Statements of our Study
Participants.
Once records received either by phone or by mail, enter information
using ICD-10 Codes and CPT-4 codes needed into Data Collection
Template and reconcile payments and adjustments by insurance type
• Receiving records by fax and mail and receipting in correct case.
• Assists with answering incoming phone calls to approximately 100
Data Collection Specialists.
• Worked in various positions during employment at ROC including:
Re-Work Team at the end of the first year’s collection, Abstraction of
VA, Hospital, OBD, SBD cases
November –
December 2010 Team Leader
Digital Memorys, Raleigh, North Carolina
● Interacted with Customers and Family Members bringing their
Children to get picture taken with Santa Claus During Christmas
Season.
● Responsible for accepting payments for pictures and merchandise
Purchased using Cash Register, and Credit Card Machine.
● Responsible for making nightly deposit at bank also.
● Responsible for resolving conflicts with parents and other staff.
March 2010 –April,
Team Leader
2010
Digital Memorys, Raleigh, North Carolina
● As second job, was Team Leader during Easter Season at mall
With children coming to see Easter Bunny.
● Taking pictures using Digital Camera and Computer provided by
Employer.
● Same responsibilities as at Christmas with regard to handling
Payments made using Cash Register, Credit Card Machine and
Making nightly deposits.
● Responsible for resolving conflicts with parents and other staff
November – Customer Service Assistant
Digital Memorys, Raleigh, North Carolina
December, 2009
Interacted With Customers and Family Members Wanting to Have
Picture Taken with Santa Claus During Christmas Season.
Took Pictures Using Digital Camera and Computer Provided by
Employer.
Accepted Payments for Pictures Received Using Cash Register and
Credit Card Machine Provided by Employer,
File Clerk
September 2009
Wake Foot and Ankle Center, Wake Forest, North Carolina
Contacted Clients by Phone to Remind of Upcoming Appointments
Using Computer Scheduling
Accessed Patient Charts from Medical Records for Upcoming
Appointments and also for Filing of Physician Notes in Charts
Was Responsible for Re-Organizing Old Patient Charts after Recent
Move and Assuring all Charts were Arranged Numerically.
2008-2009 Secretary/Receptionist
Duke, Parrish & Associates, Raleigh, North Carolina.
Assist Criminal Attorney in Assembly of New Charts,
Corresponding by Mail and Phone with Clients Regarding the
Status of Cases.
Assist Real Estate Attorney as Needed in Preparing Client Loan
Packages for Loan Closings.
Duplicate and Collate Paperwork for Each Project, Including
Confidential Paperwork, for Two Attorneys.
Greeted Visitors and Serviced Callers Requesting Information.
Maintain Multiple Databases of Active and Inactive Clients.
Manage Electronic and Paper Calendar for Two Attorneys with
Microsoft Outlook.
Manage and Process Payments from Clients.
Time Sensitive Completion Management for Each Project.
1991-2007 Clinical Secretary
WakeMed, Raleigh, North Carolina.
Actively Transcribed Physician Orders into Computer System.
Managed Multiple Databases for Physicians Utilizing Microsoft
Word, Access and Excel.
Ordered Nourishments and Supplies for Patients Using Lawson
Requisitions.
Greeted Visitors and Serviced Callers Requesting Information.
1986-1990 Clerk Typist
NC Vital Records, Raleigh, North Carolina.
Coded Birth Records for All of North Carolina Demographically.
Coded Death Records for All of North Carolina Utilizing ICD-9
Codes.
Greeted Visitors and Serviced Callers Requesting Information.
1979-1986 Clerk Typist
NC Secretary of State, Raleigh, North Carolina
Greeted Visitors and Serviced Callers Requesting Information
Regarding Notary Public Certifications.
Issued Notary Public Certificates for all of North Carolina.
Coding Clerk
1979-1979
National Center for Health Statistics, Research Triangle Park, North Carolina
Processed Death Records for all of United States.
Using ICD-9 Codes In Coding Records as to Cause of Death.
Answered Phones As Needed.
1978-1979 Cashier
Winn Dixie Food Stores, Raleigh, North Carolina
Greeted Customers and Answered Questions as to Location of
Products Desired.
Checked Out Customers When Completion of Grocery Shopping
Stocked shelves as needed.
Education:
1977-1979 Business Administration Major
Hardbargar Junior College.
1973-1977 High School Diploma
Vaiden Whitley High School, Wendell, North Carolina.
References:
1. Tammy Morales Relationship: Friend and Co-worker at
7121 Lake Myra Rd. Beacon Baptist Church from
Wendell, NC 27591 September, 2001 to present
*****.*********@*****.***
2. Tim Rabon, Jr. Relationship: Supervising Associate
Pastor at Beacon Baptist Church from
Children’s Ministry Associate Pastor
September, 2001 to present
Beacon Baptist Church
2110 Trawick Rd.
Raleigh, NC 27604
**********@******************.***
3. Janet Holliday-Cashwell Relationship: Friend at Beacon Baptist
6121 River Meadows Court Church since June, 2012
Raleigh,NC 2764
*******@*********.***
4. Erika Hayes-Gower Relationship: Supervisor at Digital
Team Lead Supervisor Memorys from December, 2009 to
Digital Memorys December 2010
Crabtree Valley Mall
Raleigh, NC
**********@*****.***
5. Debbie Carlyle Relationship: Friend and Former
2104 Charny Dr. Teacher for my two sons while at
Raleigh, NC 27604 Raleigh Christian Academy from
919-***-**** September, 2001 to May, 2008
********@***.***
Contact this candidate