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Customer Service Medical

Location:
Wendell, North Carolina, United States
Salary:
18.00
Posted:
April 17, 2019

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Resume:

Gwen L. Smith

**** *** ****** **. •Knightdale, North Carolina 27545 • Tel: 919-***-**** • E-mail: ac84mm@r.postjobfree.com

Provide Excellent Customer Service and Positive Impression of

Objective:

Company to Customers.

Proficient Skills: Accurate and Complete Electronic and Written Message Handling.

Customer Relations with Focus on Client Service.

Established Experience and Knowledge of Front-end Procedures

and Policies for Secretarial and Reception Positions.

Filing and Organizational Skills including Confidentiality Measures.

Operation of Workplace Automation Equipment including:

Digital Photocopying and Duplication Machines,

Digital and Analog Fax Machines, Ten-Key Proficiency Calculator

Use and Digital Multi-Line Phone Systems.

Employment

Data Collection Specialist / Negotiator

February, 2019 –

Raleigh Operation Center, Raleigh, North Carolina

April, 2019

● Working in a Call Center contacting Physicians and Hospitals to gain

Release of Medical Records and Billing Statements of our Study

Participants.

Once records received either by phone or by mail, enter information

using ICD-10 Codes and CPT-4 codes needed into Data Collection

Template and reconcile payments and adjustments by insurance type

• Receiving records by fax and mail and receipting in correct case.

• Assists with answering incoming phone calls to approximately 100

Data Collection Specialists.

• Worked in various positions during employment at ROC including:

Re-Work Team at the end of the first year’s collection, Abstraction of

VA, Hospital, OBD, SBD cases

Reimbursement Specialists

December 2018 -

Aerotek, Inc., Morrisville, North Carolina

February 2019

• Work with Insurance Payers to get patients approved for specific

specialty medications that patients need through a pharmaceutical

company discount card to enablle patient to be able to afford the

medication.

Data Collection Specialist / Negotiator

March 2010 -

Raleigh Operation Center, Raleigh, North Carolina

December 2018

● Working in a Call Center contacting Physicians and Hospitals to gain

Release of Medical Records and Billing Statements of our Study

Participants.

Once records received either by phone or by mail, enter information

using ICD-10 Codes and CPT-4 codes needed into Data Collection

Template and reconcile payments and adjustments by insurance type

• Receiving records by fax and mail and receipting in correct case.

• Assists with answering incoming phone calls to approximately 100

Data Collection Specialists.

• Worked in various positions during employment at ROC including:

Re-Work Team at the end of the first year’s collection, Abstraction of

VA, Hospital, OBD, SBD cases

November –

December 2010 Team Leader

Digital Memorys, Raleigh, North Carolina

● Interacted with Customers and Family Members bringing their

Children to get picture taken with Santa Claus During Christmas

Season.

● Responsible for accepting payments for pictures and merchandise

Purchased using Cash Register, and Credit Card Machine.

● Responsible for making nightly deposit at bank also.

● Responsible for resolving conflicts with parents and other staff.

March 2010 –April,

Team Leader

2010

Digital Memorys, Raleigh, North Carolina

● As second job, was Team Leader during Easter Season at mall

With children coming to see Easter Bunny.

● Taking pictures using Digital Camera and Computer provided by

Employer.

● Same responsibilities as at Christmas with regard to handling

Payments made using Cash Register, Credit Card Machine and

Making nightly deposits.

● Responsible for resolving conflicts with parents and other staff

November – Customer Service Assistant

Digital Memorys, Raleigh, North Carolina

December, 2009

Interacted With Customers and Family Members Wanting to Have

Picture Taken with Santa Claus During Christmas Season.

Took Pictures Using Digital Camera and Computer Provided by

Employer.

Accepted Payments for Pictures Received Using Cash Register and

Credit Card Machine Provided by Employer,

File Clerk

September 2009

Wake Foot and Ankle Center, Wake Forest, North Carolina

Contacted Clients by Phone to Remind of Upcoming Appointments

Using Computer Scheduling

Accessed Patient Charts from Medical Records for Upcoming

Appointments and also for Filing of Physician Notes in Charts

Was Responsible for Re-Organizing Old Patient Charts after Recent

Move and Assuring all Charts were Arranged Numerically.

2008-2009 Secretary/Receptionist

Duke, Parrish & Associates, Raleigh, North Carolina.

Assist Criminal Attorney in Assembly of New Charts,

Corresponding by Mail and Phone with Clients Regarding the

Status of Cases.

Assist Real Estate Attorney as Needed in Preparing Client Loan

Packages for Loan Closings.

Duplicate and Collate Paperwork for Each Project, Including

Confidential Paperwork, for Two Attorneys.

Greeted Visitors and Serviced Callers Requesting Information.

Maintain Multiple Databases of Active and Inactive Clients.

Manage Electronic and Paper Calendar for Two Attorneys with

Microsoft Outlook.

Manage and Process Payments from Clients.

Time Sensitive Completion Management for Each Project.

1991-2007 Clinical Secretary

WakeMed, Raleigh, North Carolina.

Actively Transcribed Physician Orders into Computer System.

Managed Multiple Databases for Physicians Utilizing Microsoft

Word, Access and Excel.

Ordered Nourishments and Supplies for Patients Using Lawson

Requisitions.

Greeted Visitors and Serviced Callers Requesting Information.

1986-1990 Clerk Typist

NC Vital Records, Raleigh, North Carolina.

Coded Birth Records for All of North Carolina Demographically.

Coded Death Records for All of North Carolina Utilizing ICD-9

Codes.

Greeted Visitors and Serviced Callers Requesting Information.

1979-1986 Clerk Typist

NC Secretary of State, Raleigh, North Carolina

Greeted Visitors and Serviced Callers Requesting Information

Regarding Notary Public Certifications.

Issued Notary Public Certificates for all of North Carolina.

Coding Clerk

1979-1979

National Center for Health Statistics, Research Triangle Park, North Carolina

Processed Death Records for all of United States.

Using ICD-9 Codes In Coding Records as to Cause of Death.

Answered Phones As Needed.

1978-1979 Cashier

Winn Dixie Food Stores, Raleigh, North Carolina

Greeted Customers and Answered Questions as to Location of

Products Desired.

Checked Out Customers When Completion of Grocery Shopping

Stocked shelves as needed.

Education:

1977-1979 Business Administration Major

Hardbargar Junior College.

1973-1977 High School Diploma

Vaiden Whitley High School, Wendell, North Carolina.

References:

1. Tammy Morales Relationship: Friend and Co-worker at

7121 Lake Myra Rd. Beacon Baptist Church from

Wendell, NC 27591 September, 2001 to present

919-***-****

ac84mm@r.postjobfree.com

2. Tim Rabon, Jr. Relationship: Supervising Associate

Pastor at Beacon Baptist Church from

Children’s Ministry Associate Pastor

September, 2001 to present

Beacon Baptist Church

2110 Trawick Rd.

Raleigh, NC 27604

919-***-****

ac84mm@r.postjobfree.com

3. Janet Holliday-Cashwell Relationship: Friend at Beacon Baptist

6121 River Meadows Court Church since June, 2012

Raleigh,NC 2764

919-***-****

ac84mm@r.postjobfree.com

4. Erika Hayes-Gower Relationship: Supervisor at Digital

Team Lead Supervisor Memorys from December, 2009 to

Digital Memorys December 2010

Crabtree Valley Mall

Raleigh, NC

919-***-****

ac84mm@r.postjobfree.com

5. Debbie Carlyle Relationship: Friend and Former

2104 Charny Dr. Teacher for my two sons while at

Raleigh, NC 27604 Raleigh Christian Academy from

919-***-**** September, 2001 to May, 2008

ac84mm@r.postjobfree.com



Contact this candidate