Customer Service Representative
Resume:
RANDALL COMSTOCK
Liverpool, NY 13088
********@*****.***
Career Objective
Customer Service Representative with 20+ years of experience working in a Call Center. Possess impeccable verbal communication skills and excellent interpersonal skills.
Summary of Qualifications
Call Center/ Customer Service
Detail oriented and organized
Cultivate positive and enduring relations with customers
Handled client relationship to promote long lasting relationships with diverse clientele
Professional Experience
Raymour & Flanigan, Liverpool, NY
Customer Service Representative, June 2017 – April 2019
Answer incoming calls
Schedule a service appointment
Review damage(s) via email to determine if covered under current plan
Apply payment to customer’s account
Work with customer to ensure they understand existing plan
Brainstorm with co-worker to evaluate if we could provide additional assitance
SC Express, Aiken, SC
Manager Trainee, July 2016 – Mar 2017
Chauffeur Clients to and from locations/airport
Client Reservations
Detail limousines, buses and/or sprinter vans inside and out
Bring vehicles and/or sprinter vans to DMV for inspection
National Safety Council, Syracuse, NY
Customer Service Representative, Jan 2012 – July 2016
Answer incoming calls
Filing
Register drivers for required State Program class(es)
Process incoming and outgoing mail
Check to ensure appropriate changes were made to resolve customers’ problem
Suburban Propane, Dewitt, NY
Customer Service Representative – Oct 2011 – Jan 2012
Answer incoming calls
Reroute customer calls
AAA, Liverpool, NY
Customer Service Representative, Oct 2008 - Oct 11
Confer with customers by telephone to provide information about products or services.
Keep records of customers’ interactions, transactions or complaints
Determine charges for services requested, collect deposits, payments and arrange for billing
Education
Henninger High School, Syracuse, NY
High School Diploma – June 1983
General Motor Certification Training
National Car Rental Sales Program
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