Joanne M. Hawkins

*** ******** **. *******, **

630-***-**** ac84km@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly organized and meticulous Administrative Assistant with experience in corporate office settings. Adept at preparing and maintaining files, greeting visitors, and typing documents. Good communicator and planner with strong judgment and critical thinking abilities. SKILLS

Time Management Document filing, Multi-line phone proficiency, Time Letter preparation, Correspondence handling, Filing and data archiving. Proficient in Microsoft Word, Excel, Powerpoint and Outlook . EXPERIENCE

District 200 Schools 2006-2018

Volunteer/Library Media Center

Assisted in the Library Media Center checking and re-shelving books, taking inventory and assisting students in book locations. Organized and rearranged books and other items. Set-up and take down of Visual Displays. Provided word processing, filing and special project support for Lead Librarian. Duplicated and assembled instructional materials for classroom use. Volunteered for Book Fairs, Fund raising and Family Events. Taught crafts to students during Holiday Celebrations. Assisted in ensuring student safety on field trips in the role of a chaperone for the school day. Applied conflict management skills with students.

Computer Associates, Lisle, IL 1998-1999

Sales Support Administrator

Coordinate schedules for inside and outside sales totaling 125 resources to facilitate resources for software presentations and installations at client sites. Scheduled and arranged meetings for Regional Managers for both National and Global Accounts. Supported Sales Engineers in an administrative capacity including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes. Answered questions and addressed, resolved or escalated issues to Management personnel to satisfy customers. Aggregated and prepared documentation and reports for office meetings, distribution and filing.

Ameritech, Westchester, IL 1996-1998

Sales Support Administrator

Serviced Sales Branch by creating account modules for salespeople and fielding sales questions, ideas and issues. Managed account assignment projects, maintained database integrity and propelled system upgrades. Supported company leaders by managing budgets, scheduling appointments and organizing itinerary. Completed forms, reports, logs and records to quickly handle all documentation for Sales Staff. Screened and sorted incoming mail, faxes and deliveries, routing to appropriate personnel. Prepared packages for shipment, pickup and courier services for prompt delivery to customers. Managed conference room and calendar upon request from employees and senior management. Kelly Services, Oakbrook, IL 1994-1996

Receptionist

Responsible for reception and clerical duties for corporate clients. Answered multi-line telephone system, screened and directed calls to appropriate Departments. Greeted clients, scheduled appointments and maintained an organized reception area. Prepared correspondence and documents as needed. Responsible for incoming and outgoing mail and packages. Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Wheaton Natural Food, Wheaton, IL 1992-1993

Assistant Manager

Responsibilities include daily operations of a small specialty store. Successfully assisted customers with product selections and purchases. Performed daily tasks including stocking, creating merchandise displays, and inventory control. Assisted in the productions of special events and special promotions. Excellent customer service, sales and knowledge of store product exhibited. Spice n’ Easy, Glen Ellyn, IL 1989-1992

Sales Associate

Provided customer service and sales to customers for gourmet shop and café. Created in store merchandising and displays. Coordinated special events and organized the exhibit for local artists in a café setting. Provided catering services for Corporate Clients and Private events. EDUCATION

Columbia College, Chicago, IL

B.A., Arts, Entertainment and Media Management, 1989