Manager Software

DAVID GARCIA

Urb. Altamira Gardens DE*** Panama City, Panama

Phone: +507-******** Email: *************@*******.***

Director Software Engineering and Architecture

Results-oriented TECHNOLOGY EXECUTIVE able to leverage extensive professional experience that includes strategy vision of architecture, software engineering, QA, systems support, system integration, mobile, APIs, digital transformation B2B/B2C/B2A and SOA, Agile methodology, transform teams in innovative approach, innovation in my DNA. Proven track record of achievements in reducing time-to-market times, slashing operational expenses, and spearheading IT organization reengineering processes, transforming software development organization in an innovation team creating prototype in mobile, bots and other technology areas. Key skills are including innovative ideas to new apps development in term of mobility, digital media and AI/Machine learning, on other hand, organizational transformation (Change the way that we work) and team builder.

Create a culture of practical execution successfully translation strategy into effective execution plans

Led the agile adoption and transformation for technology, DevOps / LOB, managing the cultural change that accelerate the transformation.

CAREER PROGRESSION & ACHIEVEMENTS

COPA AIRLINES, Panama City, Panama 2012 – Present

Director Software Engineering

Provide cross-functional technical project management leadership within organization, including short and long-term Architecture strategic planning, with project budgets of $5M / project / year. Coordinate approximately 20 projects on an annual basis. Lead API governance CoE process and software architecture committee; prepare market requirement specifications, business plans, and ROI calculations while synchronizing product development with global platform and product roadmaps. Define new tactical vision of support and maintenance for portfolio of 260+ applications, including business application, ecommerce and eBusiness solutions. Lead the creation of the new CoE for Innovation.

Coached, mentored, and supervised 60+ offshore, Mexico, Argentina, India and US-based Application Team members engaged in cradle-to-grave project logistics, including scope definition, stakeholder coordination, risk management, budget monitoring, design, implementation, and deployment.

Slashed time-to-market by 30% for software development by transitioning from staff augmentation to software factory model.

Delivered 3% savings of total expenses just in Q1 by designing and implementing strategies to improve software factory usage.

Streamlined operations and improved service delivery capability of Application Department by instituting process reengineering and modernization initiatives, cloud applications migration.

Mobility – by creating a new Mobile Center of Competences that include: staff, trainings, five years roadmap and strategy. Developing internal capability to developing mobile apps.

Led creation of strategic line and successful implementation omnichannel service layer - TIBCO for commercial Platform, Mule for operational services Bus, ERP Integration (SAP), API Manager, Rest/Soap/Json

Innovation – by creating researching and innovation center that allow us include beacons, chatbot, cognitive services and machine learning prototypes, defining trainings and adoption roadmap for new technology. Developing internal capability.

…Continued…

DAVID GARCIA

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JOHNSON & JOHNSON, Panama City, Panama 2008 – 2012

IT Service Delivery Manager Centro America, Caribbean and Venezuela

Challenged with development and implementation of operational best practices, standards, and procedures, aimed at achieving cost-cutting and process improvement results. Provided day-to-day user support level I & II and IT infrastructure to 12 countries with local and remote support model in an ITIL environment. Performed internal audits, conducted gap analysis, and developed / implemented disaster recovery plan.

Boosted ITIL-based service and customer satisfaction metrics by nearly 40% as a result of implementing procedures for IT incident monitoring.

Improved IT service availability from 97% to 99% by establishing technology infrastructure improvement plan.

Delivered 15% in operational budget savings by consolidating suppliers within region, negotiating more favorable contracts, and re-evaluating budgets.

Orchestrated improvement and adaption of global standard version of all IT support processes.

Previous career history:

ExxonMobil Corp., Caracas, Venezuela, IT Base operation Manager, 2004 - 2007

ExxonMobil Corp., Caracas, Venezuela, Midrange Manager, 2004 - 2004

ExxonMobil Corp., USA, Puerto La Cruz, Venezuela, Technical Application Supervisor, 1999 – 2004

ExxonMobil Corp., Caracas, Venezuela, Business Application Supervisor, 1998 – 1999

Tamayo & CIA., Caracas, Venezuela, Application development leader, 1995 - 1998

EDUCATION PROFESSIONAL DEVELOPMENT

Bachelor of Business Administration, SIMON RODRIGUEZ University, minor in IT

Caracas, Venezuela

Master in Business Administration, Santa Maria University, and Pending for last project approval

Caracas, Venezuela

Managerial Development Program, Management school IESA, Post Degree, Caracas, Venezuela

Leadership Program, ADEN Management School, Diploma, Panama City, Panama

Certification of ITIL Foundation v3, LOYALIST

COBIT 4.1 foundations, ISACA

System, Lean Six Sigma Yellow Belt

PMP

Interpersonal communication, Coaching, Persuasion and Influence, Conflict Management, Supervisor Program, Safety Principle for Supervisor and Manager, Managing Information Technology Project (PMP), PLC – Project Life Cycle (PMP), Integrated System Risk Management Process, Artificial Intelligence and Experts System, SOA Strategy, SOA Governance, SOAP/JSON/REST, Integration Patters, Scrum, Agile, QA, Azure DevOps, ML/AI, Strategic Roadmap, RPA, Chatbot, Event Driven Architecture, APIs, Omni Channel Architecture, Cloud (Azure, AWS and GCP) and serverless, RFI/RFQ/RFP process, Sourcing analysis, Build vs Buy analysis, R&D, New technology adoption, Azure, Cognitive services, Prototyping, DevOps

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