Employee Relations Manager

Cortney Towns

**** ******* ****** ***, ******** Ohio 43230

PHONE: 614-***-**** EMAIL: *******.*****@*****.***

HUMAN RESOURCE PROFESSIONAL

Results-oriented Human Resource Generalist with experience in talent acquisition, benefits, and employee relations. Success in leading effective strategies to improve recruitment, retention, morale and fosters positive relationship with leadership, employees, and customers. Seeking to leverage background and experience to take next career step in HR with a highly respected organization focused on creating strong solid company.

Relationship Building

Talent Management

Interpersonal Skills

Coaching and Counseling

Attention to Detail

Payroll Processing

Recruiting

Training and Development

Benefit Administration

EDUCATION

Columbus State Community College, Columbus, Ohio

Business Management

PROFESSIONAL EXPERIENCE

Oasis International, Columbus, OH 2019 – Present

HR Generalist

Administer general human resources duties, such as payroll and benefits

Effectively carry out various HR processes, including recruiting, applicant tracking, job postings, tracking, job offers, interviews and workday processing Employee relations/ Employee involvement

Deliver human resources-related training programs for the management and employees and generated detailed spreadsheets to monitor all data

Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Work in coordination with hiring manager in enhancing and maximizing the effectiveness of company recruiting process.

Observe strict compliance with collective bargaining agreements and employment laws, while informing all employees and supervisor about personnel practices and company policies

Ensure all personnel trainings requirements were implemented and met in executing training with required programs and policies

Brightview Enterprise Solutions, New Albany, OH 2018 - 2019

Account Manager

Efficient deliver solutions to customer’s needs

Strong effective communication both verbally and written

Lead point of contact for all customer account management issues/concerns

Build rapport and maintain strong lasting client relationships

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Assist with challenging client requests or issues escalations as needed

Collaborate with sales team to identify and increase opportunities within assigned territory

Dublin Dental Care, Dublin, Ohio 2016 - 2018

Lead Dental Assistant, Patient Coordinator

Responsible for maintaining positive family and patient experience

Take impressions of patient’s teeth

Build and maintain friendly relationships with patients and family members

Assist the dentist with a variety of treatment procedures

Prepares patient for dental treatment by welcoming, comforting, seating, and draping patient

Accurately file patient records

Accurately enters data quickly and efficiently

Maintain dental supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies

Fruity Sorbets Columbus, Ohio 2010 - 2016

HR Generalist

Perform full cycle recruiting and tracks all pre-employment screening (i.e. reference checks, background checks, drug screens) update and maintain candidate data in Applicant Tracking System

Recommend qualified candidates to hiring managers after interviewing candidates and assessing strengths and qualifications and generate offer letters with approval from HR Manager

Source candidates from jobs, social media and employee referrals ensuring adequate diverse pool of qualified candidates

Partner with managers to develop recruiting plans and programs to achieve business goals

Maintain professional effective working relationships with all levels of company management and employees

Plan and coordinate events and luncheons

Coordinate management calendars with interviews, meetings and various appointments

HR Assistant 2010 - 2012

Conduct recruitment effort for all exempt and nonexempt personnel and temporary employees; conducts new-employee orientations

Screen resumes submitted for company openings and post openings on various job boards

Conduct pre-employment background checks

Coordinate and perform daily time and attendance activities to ensure accurate information is processed in a timely manner

Administer employee benefits program and coordinate open enrollment activities

Assist with compliance of labor laws and regulations

Maintain employee records

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