Customer Service Representative
Resume:
Leroy Blount
St. Petersburg,Florida 33711
*********.**@*****.***
OBJECTIVE:
As a self-motivated professional with over sixteen years of sales and leadership experience, in the banking industry, I know that I would be the perfect candidate for the Store Manager position within your financial institution. I'm seeking a position within the financial industry that will allow me to grow and utilize my exceptional coaching, sales and customer service skills.
EDUCATION:
Fall 2009
· Florida College of Natural Health, Florida, USA
· National Certification and License
· Concentration: Skin Care Training
· 3.3 GPA
QUALIFICATIONS:
Team Coach, Mentor, Leader Creative Problem Solving Skills Bank Operations
Organization & Time Management
Relationship Building
Detail Oriented
Customer Service Relations Compelling Communicator Ability to Multitask
PROFESSIONAL EXPERIENCE:
TD BANK - Customer Service Representative 2
September 2011- Present
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As a Customer Service Representative 2, and Wealth Referral Champion I am the primary resource for large/complex credit and investing needs.
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Consistently provide exemplary customer service and build relationships by cross-selling a wide variety of investment, insurance, and bank products and services to new and existing customers.
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As the Bank at Work Champion, I proactively engage business customers to schedule events for their employees to open accounts and EARN their business.
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Exceed monthly goals while providing training and development to new Customer Service Representatives and Tellers
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Florida Notary
TD Bank Head Teller - September 2010 –
September 2011
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As a HT I deepened relationships with existing retail and customers while actively prospecting for new business by asking for referrals
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Made outbound sales calls, pounded the pavement and managed customer portfolios
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Provided financial and credit services to customers and prospects with the goal of acquiring 100% of the customers' business
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Built rapport and relationships with customers while processing transactions to identify cross sell opportunities
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Coached peers on sales and service to help them meet their goals
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Kept team up to date with new and updated policies, procedures and promotions
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As a Head Teller I had multiple custodianships including vault, commercial depository, teller work, express box, media card destruction and maintaining retention
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Maintained teller schedule to ensure proper coverage, verified all work, balance sheets and consignment items at end of day
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