Kathryn Manchester West Warwick, RI ***** P: 401-***-**** E: ac84i2@r.postjobfree.com

Dynamic leader, passionate about delivering real solutions to real problems. Specialties include: strategic planning, compliance/regulations (cGMP and FDA), planning and budgeting, IT Governance, V & V life cycle requirements (SDLC), Change Management, Document Control and Project and Human Resource management.

SKILLS AND ACCOMPLISHMENTS

Communication (active listening, verbal, written)

Leadership/Management Skills – Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes and coaches employees to meet high performance standards,

Planning/Organizing – Results driven achiever with exemplary planning and organizational skills, with rigorous attention paid to detail.

Innovative Problem Solving/Reasoning Creativity – Innovative problem-solver who can generate workable solutions and resolve complaints.

Teamwork – Resourceful team player who excels at building trusting relationships with customers and colleagues.

Assessed the existing IT Service Management maturity, defined the desired end-state, performed a gap analysis and created a roadmap for the organization to follow. Continuously ensure the roadmap aligns with business direction and communicate it to key stakeholders inside and outside of IT.

WORK EXPERIENCE

Rhode Island Blood Center, Providence, RI

Director, IT, (04/2003) - (03/2019)

Lead strategic technological planning to achieve business goals by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies. This lead to an overhaul of the IT infrastructure from a WAN to an SD-WAN for our distributed network, resulting in increased uptime and increased efficiencies in maintenance and management.

Collaborate internally and with outside vendors to develop and maintain a technology plan that supports organizational needs.

Stay abreast of trends and regulations to ensure effectiveness and compliance especially in the areas of Cyber Security and HIPAA regulations, resulting in no citations for the IT area during FDA and AABB audits/inspections.

Develop business case justifications and cost/benefit analyses for technology spending and initiatives.

Define requirements for new technology implementations and communicate them to key business stakeholders.

Technical writing: Define and communicate corporate procedures, policies, and standards for the organization for acquiring, implementing, and operating new network systems, equipment, software, and other technologies.

Contribute collaboratively within a creative and fast-paced environment to ensure design and delivery of high quality, scalable and innovative, configurable solutions that adhere to industry standards for architecture, security and privacy, and best practices.

Actively manage the company platform, developing change management guidelines and processes.

Define company’s software development methodology and life cycle approach.

Act as primary liaison for the company’s technology vision via regular written and in-person communications with the organization’s executives, department heads, and end users.

Creatively and independently provide resolution to technical problems in a cost-effective manner.

Supervise recruitment, development, retention, and organization of all technical staff in accordance with corporate budgetary objectives and personnel policies. This led to stability in staffing with a deep and broad knowledge base.

Ensure equipment and software operation adheres to applicable laws and regulations.

Ensure that development team correctly specify, architect, prototype, implement and deliver adaptive applications.

Establish and oversee standards for coding, debugging and other development processes.

Oversee and manage projects and staff to assure project deadlines are met, escalate issues for appropriate and timely resolution, and adhere to project management methodologies. This resulted in several large software implementations being completed on time and in budget.

Consistently deliver exceptional network, server and service stability and performance, availability, and resource utilization by leveraging state-of-the-art and legacy technologies including maturing the ITIL principles and practices of the organization.

Direct operations in executing production tasks according to a documented schedule that meets or exceeds customer expectations.

Rhode Island Blood Center, Providence, RI

Application System Manager, (04/1997) - (04/2003)

Project manager for the implementation of the Rhode Island Blood Center Blood Establishment Computer System (BECS)

Manage project and staff

Interact at all levels of the organization (presentations, meetings, work groups)

Serve as a conduit of knowledge between functional and technical teams.

Direct data conversion strategies

Lead all testing initiatives

Implement quality initiatives to change control.

Maintain, support, and upgrade the BECS system in line with all applicable regulatory requirements.

Analyze problems determine cause and resolve.

Design interfaces among systems with disparate hardware and software configurations.

Software Quality Assurance Regression Testing Test Planning System Testing Integration

Rhode Island Blood Center, Providence, RI

Systems Validation Manager, (04/1992) - (04/1997)

Established and drove software verification and validation efforts across Rhode Island Blood Center.

Worked with Quality, Regulatory and end user teams to manage software and V&V efforts,

Promoted and implemented methodologies for software quality testing aligned to best practices and the organization’s goals.

EDUCATION

Associates in Science/Medical Laboratory Technician, 1979, Bristol Community College, Fall River, MA.

CERTIFICATIONS/LICENSES

Certified Software Quality Engineer (CSQE), 2001, American Society of Quality (ASQ)

American Society Clinical Pathologists, MLT (ASCP), 1979

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