Customer Service Sales Spply Chain Logistics Warehousing Retail
Resume:
Manish Shetty
Contact :
Email:
ac84g3@r.postjobfree.com
Career profile:
Excellent track record for
positions in
• Food-Warehouse
Management
• Retail-Merchandising
• Retail-Supply Chain
• Logistics/Warehouse
• Call center-Technical
Helpdesk
Computer Skills:
*Advanced Computer know-how
and Internet browsing
*MS Excel, Word, PPT, Outlook
*Data Warehouse Reporting
*Stock Allocation &
Distribution Tools
Qualifications:
*Advanced Excel Certification
*Advanced Diploma in Systems
Management from N.I.I.T
*Higher Secondary Certification
(HSC, Science Stream)-Mumbai
*Senior Secondary Certification
(SSC) –Mumbai
Personal Details:
Marital Status: Married
Address: Salmiya
Languages Known: English, Hindi,
Marathi, Tulu.
EMPLOYMENT SUMMARY
Organization Country Place Start End Profile
City Centre Kuwait Kuwait
Warehouse,
Dasma
2017
Jan
2017
Dec
Warehouse
Incharge/Supervisor
MH ALSHAYA CO WLL Kuwait
Headoffice,
Shuwaikh
2011
May
2016
Dec
Merchandiser-
Supplychain
AL MULLA RENTAL &
LEASING-ARABA
Kuwait
Headoffice,
Shuwaikh
2007
Mar
2011
Apr
Counter Agent-
Rental & leasing
SYSTEM AD SOLUTION INDIA
PVT LTD
India Mumbai
2004
Apr
2007
Feb
Senior Management
Executive
SUTHERLAND GLOBAL
SERVICES PVT LTD
India Chennai
2003
Nov
2004
Mar
Technical
Helpdesk - Callcenter
WIPRO E-SERVICES PVT LTD India Mumbai
2003
Mar
2003
Oct
Technical
Helpdesk- Callcenter
Professional Experience
Role: Warehouse Incharge/Supervisor
Organization: City Centre, Dasma Warehouse, Kuwait Jan 2017 – Dec 2017
• Responsible for end to end stock movement between Vendors, Warehouse and Stores in Kuwait and Iraq, Managing a team of Helpers and Drivers for loading and offloading stock.
• Receiving: Supervise the unloading of shipments from the Vendor’s vehicle and checking against the delivery order to ensure that all the full consignment or order has been delivered. Inspecting goods for external damage and expiry; Signoff the invoice and vendors receipt. Updating the Warehouse system (WMS) with received stock and verifying GRN document. Report discrepancies to the buyer.
• Order Picking, Packing and Shipping: Ensure the store orders that come in daily are processed by warehouse team who will collect the products from shelves and loading pallets for delivery to store, to inform stores/buyers of shortage in stock in advance so order fulfillment is accomplished.
• Maintain storage area by organizing floor space; adhering to storage design principles; recommending improvements.
• Manage inventory by conducting monthly physical counts; reconciling variances; inputting data to WMS, analyzing reports.
• Troubleshoot equipment breakdowns and call for repairs.
• Readily support new processes and promote team-oriented environment to enhance productivity, build morale, and control costs.
Role: Merchandiser, Supplychain (Brand –American Eagle Outfitters) Organization: MH Alshaya, Shuwaikh Head office, Kuwait May 2011 – Dec 2016
• Responsible for end to end stock movement between Stores, Warehouses, Vendors.
• Responsible to drive high profitability & maximum stock turnover due to highly effective management of stock in 28 stores across MENA markets.
• Have controlled and organized sales, mark downs & promotions to accomplish optimum clearance, maximize sales & achieve best targets
• Assisted with on-going planning of merchandise and supporting the merchandiser in the buying process.
• Regular store visits and constant coordination with stores to maximize sales and resolve stock queries
• Coordination with LOGIX (Central Warehouse) to ensure timely clearance of shipment
• Successfully handled store openings and store stock takes
• Managing Inter Country Transfers on a regular basis and ensuring that all costing matrixes are set up and all the shipments are delivered to the respective markets on time
• Regularly informing the warehouses and stores about new and pending shipments, stocks which need to be released and stocks which are being returned
• Taking ownership of all issues and trying to reach a resolution in the least possible timeframe. Role: Counter Agent (Rental Operations)
Organization: Al Mulla Rental & Leasing (ARABA), Kuwait March 2007 – April 2011
• Liaising with potential customers who are seeking to rent / lease vehicle
• Maintaining and updating rental agreement files; notifying customers of overdue rental vehicles and inquiring as to the expected date of return; processing rental extensions.
• Catering to all customer needs pertaining to vehicles such as explaining products, services, and billing procedures to meet the targets set by the company Role: Senior Management Executive
Organization: SYSTEM AD SOLUTION INDIA PVT LTD, Kalina, Mumbai April 2004 – Feb 2007
• Handled and acquired projects for M2K Delhi, Cinemax Mumbai, Shringar Films Mumbai
• Provided hardware and software support, public relations and customer service
• Highly contributed to the revenue maximization and cost reductions by securing tenders for the company
• Hired, supervised, trained, developed and motivated the performance of managers and employee staff; resolved customer complaints, labor issues for the assigned location. Role: Technical Helpdesk (Call center)
Organization: SUTHERLAND GLOBAL SERVICES PVT LTD, Chennai Nov 2003 – Mar 2004
• Part of the pilot process, Job profile included setting up the entire Call center process
• Learn & maintain extensive knowledge of service processes to ensure quality customer service
• Provided Technical Telephonic support to U.S. based customers, troubleshooting hardware and software related issues.
• Compiling weekly and monthly sales and performance reports for perusal by Senior Management
• Proactively helping prospective clients develop in-house knowledge and procedures, taking advantage of product functionality and features adding a competitive advantage
• Conducted training sessions for new-hires to get them acquainted with floor conditions & normal issues faced by reps on calls.
• Provided support to a team of 11 members in the absence of the Resolution Specialist at the same time.
• Supported Operating Systems – XP / Win ME / 98
References:
1- Mr Roshan Menezes:
HR Manager, MH ALSHAYA, Kuwait
Contact: +965-********
Contact this candidate