Customer Service Quality, Time management, Take accountability

VISHAL DABAS

Address:- ***, Abhilasha Appartment, Sector 23, Rohini, Delhi 110085

Mob:- +91-852******* ~ Email:- ********@*****.***

Objective

A challenging growth oriented position in a progressive company. Where my skills are effectively utilized improves operation and contributes in organization success.

Experience

(in Chronological order)

Sun Life Financials : March 2018 – Till Now

Genpact : November 2016 – February 2018

Job Responsibility

(in Chronological order)

Sun Life Financials March 2018 – Till Now

Process Associate

•Doing Quality check for the Team to ensure Quality delivery of documents to the client

•Testing Documents for products before launch and submitting bugs to IT team

•Provide coaching session to operations team to improve their Quality scores.

•Highlight gaps in process, practice, training and system through the Quality Assurance review process and submit business related CI’s.

•Interact with onshore partners, attend weekly/daily huddle and CI meetings.

•Support the implementation of QD best practices. Participate in improvement projects.

•Publishing daily / weekly / monthly reports.

Genpact November 2016 – February 2018

Process Associate

•Being a part of Exception Management Services and Credit Administrative Services dealing with KYC, Unposted items, Items verification (Cheques), Loan, line of credit & Mortgage.

•To reconcile the entries.

•Handle various queries on reconciliation.

•Providing unsecured line of credit and maintenance of that.

•Dealing with day to day banking like opening account, payments, documentations etc.

•Verification of KYC (Known Your Customers) documents as per company credit policy.

•Dealing with unsecured Loan & Check the credit worthiness of the customer

•Working in NSF ( Non-Sufficient Funds ) as a decision maker.

Skill Set / Competencies

•Ability to identify gaps in the process.

•Time management.

•Customer service orientation and Analytical ability to evaluate data trend and performance.

•Take Accountability.

•Should able to discover patterns.

Academic Qualification

•Bachelor of Business Administration (BBA) from Delhi Institute Of Technology And Management affiliated from DCRUST,Murthal in year 2016 with 69%.

•Intermediate with commerce stream from CBSE board in year 2013 with 60%

•Metric pass from CBSE board in year 2011 with 84%.

Strengths

Self-Motivated, Quick Learner, Positive Thinker, Dedicated To Work, Energetic.

Personal Profile

Name : Vishal Dabas

Date of Birth : 8th June 1995

Father’s Name : Mr. Om Prakash

Languages : English, Hindi

Vishal Dabas

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