Administrative Assistant Customer Service

CURRICULUM VIETA

SHAHNAWAZ KAMALUDDIN SHIRSHIKAR

At & Post Mhasla, Dist Raigad, Maharashtra India

EMAIL: **********@*****.***

: Cell No: +91-751*******

Career Objective: -

Customer oriented with more than 9 years experience in the Travel Industry including handling corporate travel. Obtain training and certificates in an IATA accredited. Wide experience in reservation system such as Sabre, Galileo, Amadeus. With significant experience in hotel and car reservation Wholesale booking System (WBS ). This includes dealing with hoteliers in different hotel chain suppliers and car Rental Company.

Flexible, a ''can do'' attitude with less supervision and willing to be trained.

Focused able to prioritized and complete multiple tasks.

Energetic self-starter with strong communication skills, work well independently or on a team.

Career Summary

Company Name : Joannou and Paraskevaides (Saudi Arabia) Ltd.

Positioned Held : Administration Assistant

Duration : Oct. 31, 2017 to 16 Dec 2018

DUTIES AND RESPONSIBILITIES

Carrying out routine duties of an Administrative Assistant and reporting to HR Manager

Managing, organizing, scheduling and maintaining information for site/project employees.

Operate office equipment such as fax machine, copiers, phone system, and use computers for spreadsheet, word processing, database management and other applications.

Distribution and filing of incoming e-mails, faxes, and letters.

Types of reports, letters, memos, minutes of meetings and routine correspondence (MS Word).

Prepare and maintain computerized lists and tables (Ms Excel).

Working on the Maintenance Management System Software (Faciliwork 5.0).

Handling of petty cash and handling of stationeries.

Answers phones and give information to callers, take messages, or transfer calls to appropriate individuals.

Arrange and maintain monthly materials for project/site.

Locate and attach appropriate files to incoming correspondence requiring replies.

Make copies of correspondence and other printed material.

Open, read and distribute incoming mail and prepare answers for incoming letters/mail.

Arrange and maintain yearly leave schedule for staff.

Schedule and confirm appointments for clients, customers.

Tour Packages, Hotel Bookings.

Online Flight & Hotel Bookings through different websites.

Coordinating with Travel Agency for flight Tickets for CEO, GM, MANAGERS & EMPLOYEES.

Coordination with different types of Inbound & Outbound Hotels ( 4* & 5* ) for Hotels Reservations & for accommodation for CEO, GM, MANAGERS & Company Guest.

Arranging Tickets for 5000+ Employees of the company.

Coordinate & Assist with the VISA for Higher Management of the Company.

Arranging transfer from Camps & Hotels to Airport & Back for Employees & Higher Management of the company.

Arranging Domestic transfers (SAPTCO & Rail Service) for employees as per Request.

Assisting in all aspects of administrative management, inventory and storage.

Responsible in handling all job related works in the Administration Department such as receiving and forwarding of calls etc.

Documentation, bookkeeping and maintaining important records in a database.

Relay messages thru e-mail with confidentiality to all concerns.

Has a basic technical know-how in ERP/ SAP Operation and related Data Entry.

BAHRAIN EXPERIENCE

Worked for Al Jazeera Holiday Bahrain Saudi Causeway as Travel Coordinator since Apr 2014 till April 2017.

JOB PROFILE: - _

Deal with All Hotel with in Bahrain and World Wide.

Tour Packages.

International & GCC Flight Tickets.

KSA EXPERIENCE

Worked with AYTB CO. LTD. Jubail KSA (Contracting Company with over 4,500 employees) since May 10, 2010 –till Oct 2013 as a Travel Coordinator

JOB PROFILE:-

Reservation & Ticketing.( International & Domestic Ticketing through Amadeus Galileo & Sabre )

Tour Packages & Hotel Bookings.

Handling Corporate & Leisure Sector.

Create, maintain, and update hard copy trip files for all travel, including review and preparation for annual audit.

Enter information provided by staff into the database and maintain travel database Communicate with staff travelers regarding their travel needs as well as the travel needs of partners and consultants.

Prepare & Coordinate with Travel to provide trip itineraries to travelers

Assist in processing visa forms and obtaining visas from foreign embassies, including

coordinating with regional and program staff to obtain letters of invitation from regional offices

Send airline tickets to travelers (including sending packages via express mail services)

Arrange travel insurance providers (AIG and Med Jet) for all travelers; maintain and update the

Coordinate with finance department to invoice travelers for personal travel costs, including

sending invoices to travelers and following up with finance staff

Review weekly Kanoo reports on airline tickets.

Monitor and ensure compliance with AIHA’s Travel Policy and Procedures

Update per diems on a quarterly basis and obtain feedback from travelers on regional per

diem amounts

Support all aspects of staff and VIP travel as needed

Provide content update for the travel section of the AIHA web site

Complete other duties as assigned Administrative Support Duties

Provide production back up to program staff, including collecting, compiling, assembling,

reproducing, and distributing documents/materials for workshops and conferences Schedule, coordinate, and organize events such as meetings, conferences, and departmental activities as needed

Arrange conference calls for program staff Perform other duties as required

ACHIVEMENTS:

Certified and Trained under Kanoo Travels Saudi Arabia on CRS Sabre Turbo. Certified and Trained under Sabre Networking Bahrain on CRS Sabre.

DUBAI EXPERIENCE

Worked for Four Seasons Travel Satwa from 5th May 2007 till May 2010

JOB PROFILE:-

International & domestic Ticketing.

Arranging an Visit Visa

Tour Packages & Hotel Booking

Casher for the Ticketing Branch

SOUTH AFRICAN EXPERIENCE: (4years)

Worked with (Trans world Travel Agency) Cape Town South Africa from April 2003 till November 2006 as a Travel Consultant

JOB PROFILE:-

International & Domestic ticketing & tour package consultant.

Working as a co-coordinator for a company.

Arranging a meeting for a Director.

Costumer service with a good appreciation from clients.

TRANSWORLD TRAVEL ACHIVEMENTS:-

Appreciation certificate from Al- Etihad Airways for best tickets selling agents

for year 2006.

Appreciation certificate from Forever Resort for most selling holiday packages.

EDUCATION QUALIFICATION:-

SSC from Kolhapur board in year 1998

HSC from Mumbai board in the year 2001.

B.COM from Mumbai University in 2005.

ADDITIONAL QUALIFICATION: -

Diploma in Travel & Tourism Management.

Automated & Manual Ticketing.

Computer Reservation System. (CRS) in Galileo & Sabre & Sabre Turbo.

Diploma in Computer Application (DCA).

(DOS, WINDOS, MS Excel, MS Word, power point) • Computer basics programming. From Ekta Computer Institute Mumbai.

EXTRA CALICULAR ACTIVITIES:-

Active participation at all Soccer tournaments as well as cultural events.

Active interest in computer internet and related topics reading magazines, music, Traveling Swimming, learning new languages.

STRENTH:-

Strong knowledge in Global Distribution System (Sabre, Galileo, Sabre Turbo)

Interpersonal ability, telephone and customer service skills

Strong communication skills in English

Computer skills and good working knowledge of MS office and outlook.

PERSONAL DETAILS:-

NAME

:

SHAHNAWAZ KAMALUDDIN SHIRSHIKAR

DATE OF BIRTH

:

01-06-1980

NATIONALITY

:

INDIAN.

GENDER

:

MALE.

MARITIAL STATUS

:

MARIED.

PASSPORT DETAILS:-

PASSPORT NO

PLACE OF ISSUE

DATE OF ISSUE

DATE OF EXPIRY

H-5603112

THANE ( INDIA)

27-01-2010

26-01-2020

Contact this candidate