Customer Service Manager

Professional Summary

Highly seasoned and adaptable Hotel Server with superb attention to detail and an excellent customer service record. Adept at performing multiple simultaneous service tasks with complete accuracy and professionalism. Flexible scheduling availability to include evenings weekends most holidays and special events as required. To improve my skills and knowledge as a waitress; become a part of a reputable fine-dining restaurant in Ethiopia; and run my own restaurant in the future

Strengths

A good memory and an eye for details

Vast knowledge of different wines and spirits

Ability to understand different kinds of people

Great sensitivity to the needs of others

A friendly, cheerful, and polite attitude

Experience in preparing salad and other appetizers, and coffee

Experience in mixing drinks

A strong passion to ensure customer satisfaction

Good communication skills.

Ability to carefully provide good customer service.

Capability to work hard.

Exceptional numerical skills with strong memory.

Ability to perform multiple tasks in timely manner.

Ability to interpret instructions in written, oral, diagram or schedule form

Excellent Analytical and Problem solving Skill

High level of maturity and sense of responsibility

Sound time management skills Highly resourceful, objective and reliable

Ability to work in a team driven environment

I Possess a can – do attitude An outgoing and likable personality

I have confidences in my abilities A high degree of self-motivation.

Language

Excellent English skills both oral and verbal communication.

Arabic basic communication skill.

Hindu basic communication skill.

Swahili Excellent (in most part of Africa used to communicate).

Experience

Waiter

October 2018 – present

Croft alley katar beach club Doha Qatar

Took food and beverage orders and served them to customers.

Able to keep a clean and sanitary work station.

Having a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly.

Point of sale (OPS) system operation.

Excellent guest service skills and Cash handling.

Strong customer relationship builder punctual committed to customer services.

Food production quality knowledge Strong restaurant serving experience.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Ensured food was stored and cooked at correct temperature.

Provided friendly and attentive service and exceptional hospitality.

Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.

Accepts flexible work schedule necessary for uninterrupted service to hotel guests

Continuously seeks to endeavor professionalism in own job function

Hotel Server

August 2017 – September 2018

Sheraton Hotel Doha Qatar

Took food and beverage orders and served them to customers.

Provides efficient, prompt and courteous service by receiving, seating and presenting guests with the menu.

I promoting additional sales by taking opportunities to up-sell, in a manner that is professional and courteous.

Addressing all regular guest by name with an appropriate title and maintain a record of their Likes & Dislikes in the prescribed format.

I know all tables by numbers and seats, in order to seat the guest on the designated table and assist restaurant team in service when requested by the Restaurant Supervisor.

Checks with the Restaurant Supervisor concerning set-ups and last minute changes

Ensuring the restaurant reservations list is updated at all the times and tables are being reserved accordingly.

Ensuring that the cover sheet(s) is maintained and filed daily.

Check with guests for their satisfaction and Maintains high confidentiality get feedback from guests

Hotel Server

September 2012 –31July2015

Radisson Blue Hotel Addis Ababa

Settle the guest bills as per the mode of payment (Room charge, Cash or credit card).

Farewells guests at departure.

A daily closing procedure is followed as per the set guidelines.

Expert using tally and Peachtree accounting software for cash transaction, Cash float, credit card transaction, room charge.

Notifies the Restaurant Manager and responsible regarding lost and found objects immediately.

Reports all potential and real hazards appropriately.

Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct.

Stays updated with activities in the hotel by reviewing the communication log book for each shift and updates log book for next shift.

Maintain Anniversary/Birthday list for all the guest, informing the Restaurant Manager on the said date.

Attends scheduled outlet briefing and regular training sessions.

Carries out any other duty that may be assigned by the management.

Waiters

Hilton Hotel Addis Ababa Ethiopia

December 10 2011 __ July 2 2014

Performed setup for various dining area workstations.

Relay patrons’ orders to the kitchen

Maintains a favorable reputation of the Radisson Blu Hotels & Resorts at all times.

Ensure that the order is prepared according to the menu.

Ensure order quality and quantity prior to serving.

Assisted in food preparation processes as required.

Served meals and beverages in accordance with hotel presentation standards.

Maintained and updated reservation lists.

Assisted in running the grocery store.

Operated the cash register and received payments.

Ensured that shop exits are free from obstacles; maintained the sanitation of the shop and displays.

Greeted and seated guests quickly and courteously.

ACADEMIC QUALIFICATIONS

Bachelor of Science,

ETHIOPIAN CATHOLIC UNIVERSITY ST.THOMAS AQUINAS,

October 2015

Major: Information technology and Computer Systems

Concentrations: Computer Programing and Computer Networks Cumulative GPA: 3.07

AND

Bachelor of Arts,

OROMIA STATE UNIVERSITY

August 2015

Major: Accounting and Public Finance

Concentrations: Principle of Accounting GAAP Cost Accounting, Management, Financial Accounting Cumulative GPA: 2.77

CERTIFICATIONS & LICENSES

Ethiopian Government Driving License: 2014 – Present

Certificate in

Entrepreneurship, Leadership and Technology:

KIBO Community based foundation Uganda Kampala.

Major: Changing Mind set and Empowering Youth.

Concentrations: Overcoming challenges of The Community.

Professional Membership:

World Youth Alliance: from 2015 up to date.

Young African leadership Initiative: from 2015 up to date (YALI).

Andel African technology leadership group: from 2016 up to date.

HOBBY

Playing football Playing Guitar Reading and writing poem and novel.

Personal information

Denebo Jima Bedhaso

Al Rayyan Qatar- Doha

Email: *********@*****.***

Marital Status: single

Date of birth 17/12/1995

Passport NO: EP3891054

Tel: +974********

Id No: 295********

Reference

Available up on request.

Declaration

I do here by certify that all above mentioned information are true and accurate to the best of my knowledge and belief and I have transferable visa.

Contact this candidate