Customer Service Assistant

Shirley Gómez de Michelena

Phone: 613-***-****

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Assistant - Customer Service - Teach Spanish

EDUCATION

• “Bachelor in Science”, major in Government and Politics with a minor in Behavioural Science. University of Maryland University College, USA

• “Associate in Arts Diploma” in International Studies, at Montgomery College, Maryland, USA.

• Certificates on: Protocol and Counsellor affairs from the Ministry of Foreign Affairs of Venezuela.

WORK EXPERIENCE

4+ Years working at Millennium 1 Solutions, as a Customer Service Agent, promoted in to different positions. Previously worked for the Embassy of Guatemala in Ottawa and the Government of Venezuela. Many years of experience providing high quality administrative support to Senior Executives. Teaches Spanish privately and in occasions with the Catholic School board.

Millennium 1 Solutions

• Customer Service T1 (Claims Department, Credit card payments and points cards)

• Fulfilled customer expectations in a manner that complies with policies, practices and procedures.

• Respond to customer inquiries in a pleasant, courteous, professional and well- informed manner.

Embassy of Guatemala

Counsellor Assistant

• Issued passports, legalizations, registration of nationals, visas, legalizations, birth and death certificates, deportations, yearly, monthly and weekly reports. All Consullar documents.

Ministry of Foreign Affairs of Venezuela • International Attaché at “Direction of International

Cooperation” – USA, Canada and Puerto Rico Desk. Economic International Treaties.

• Attaché at the Embassy of Venezuela in Washington, DC, USA. Economic and Commercial Section.

• Attaché, Chief of Protocol at the Permanent Mission of Venezuela to the OAS in Washington, DC. • Local employee and then member of Staff at the Venezuelan Embassy in Ottawa, Canada.

SKILLS

• Excellent customer service, administrative support, to ensure successful operations.

• Computer skills: proficient in Microsoft Word, Excel, Windows 7.

• Fluent in English, Spanish with functional French,

• Efficient when working independently or in group.

• Good organizational skills and logistical planning, coordinate activities for multiple projects while successfully meeting deadlines. LANGUAGES

English, Spanish and functional French.

Associations:

Honorary Political Science Society recognition “Pi Sigma Alpha, and became a member of the Dean’s List, from the University of Maryland University College, Maryland, USA.

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