Customer Service Representative

Jonna Creed 802-***-****

** ******* ******, *******, ** 05701 *********@*******.***

PROFESSIONAL SUMMARY

Dependable, detail-focused and qualified human resource professional, looking for new opportunities and challenges where I can utilize my skills and grow with a company. I have managed all aspects of the student life department at a mid-sized technical college in Vermont. Duties included, enforcing college policies and procedures, billing, human resources, student government, training and development, academic advising, special event planning, counseling and health services.

Provide excellent customer service to all level of staff, management and customers.

Provide coaching, training and mentoring to build cohesiveness and consistency across all business lines.

Communicate and follow-up on upmost importance in my day-to-day dealings with others.

PROFESSIONAL EXPERIENCE

Associate 2018-Present

Hannaford’s, Rutland, VT 05701

Provide customer service in a timely manner.

Able to multi-task and prioritize.

Support co-workers in a team environment.

Listen and follow directions.

Customer Service Representative 2016-2018

Goodwill, Rutland, VT 05701

Community outreach to other non-profit organization in Rutland County.

Provide customer service in a professional manner.

Preformed financial transactions.

Retail merchandising-sales.

Personal Care Aide 2002-2014

Respite Care for Seniors, Rutland, VT 05701

Assess and met medical, psychological, social/emotional needs of clients.

Served as an advocate for the elderly in a professional manner.

Scheduling appointments for clients.

Support client at home in daily living activities and care.

Program Administrator 2004-2005

Christ the King School, Rutland, VT 05701

Involved in activity project management and time management.

Planning and implementation for the after-school program.

Hired and trained staff, provide guidance and leadership.

Jonna Creed Resume P2

Director of Student Life 1998 to 1999

Vermont Technical College, Randolph, VT 05060

Developed better strategies for marketing clubs for the students by using Open Houses for clubs and activities, sign-up sheets and more input from the students for what they wanted and guided them appropriately.

Successfully completed overall improved communicated between faculty, staff and students by use of MOTD (computerized message of the day) and Knight Life (student newspaper).

Successfully chaired the Student Life Committee for long and short-range goals inclusive of upgrading of the residential halls, advocating for commuter students, upgrading of computer system and an expansion to build a clubroom for the 32 exciting clubs.

Served on the Enrollment Management Committee working to improve number’s and student retention while established a stronger BRIDGE for summer students by building a more structured residential and social program.

Established departmental appreciation days.

Co-Chaired and developed a specific task force regarding alcohol prevention on campus.

Improved staff retention, morale, involvement and internal communications.

Planned and Implemented new Student Orientation Programs, Open House and Commencement.

Director of Residential Life 1993 to 1995

Emmanuel College, Boston, MA

Supervision and Development of Resident Coordinator, Hall Council and Resident Assistants.

Served on committees planning major events such as Orientation and Commencement.

Counseled individual students and made necessary referrals to health services.

Taught conflict resolution skills to improve employee student interaction.

Responsible for annual Residential Budget, work order processing.

Responsible for housing selection, specialty housing and opening day preparations.

EDUCATION

M.A. Human Resource Management Emmanuel College, Boston, MA

B.A. Liberal Arts; Minor, Human Services College of St. Joseph, Rutland, VT

COMMUNITY & VOLUNTEER SERVICE

Church Volunteer, Christ the King Church, Rutland VT

Home Room Parent, Christ the King School, Rutland VT

Organizer of PTC, Christ the King School, Rutland, VT (inclusive of 5 fundraisers)

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