Office Manager, Admin. Asst., Care Coordinator, Med Asst.

Sharon L. Chambers

Fort Lauderdale, FL *****

Phone: 954-***-****

Email: *****************@*****.***

Professional Summary

Experienced manager and supervisor, with a steady history of overseeing administrative and training functions. Accomplished communicator with the ability to train and motivate personnel. Obtain knowledge of the Mental Behavioral Illness and learned how to help assist them better. Key accomplishments include:

Proven track record of Supervision and Training others.

Ability to manage multiple tasks in a busy office environment independently.

Ability to solve problems quickly.

Self-Starter who can work in a team environment; as well as having the ability

to work independently with little supervision.

Call Center Experience.

Analyze Data and prepared reports to CEO’s and Director’s.

Processed and Evaluate at Risk/ Indigent Client Orders (Clozapine).

Strong communication skills; creative, organizational, verbal, written, and interpersonal.

Experience

Utilization Management Coordinator 01/19 – Current

Fort Lauderdale Behavioral Health Center – Oakland Park, FL

Coordinate and monitor appropriate utilization and documentation of services throughout the course

of treatment for patients admitted to the inpatient and outpatient programs.

Coordinate authorizations with third-party payers.

Behavioral Health Tech – 02/17 – 01/19 (Better Position)

Florida Medical Center (North Shore Hospital) - Oakland Park, FL

Provide and deliver direct patient care to patients with behavioral diagnosis.

Assists in the admission process by collecting data for psychosocial history by summarizing the patients’ past and present medical, social, psychological history, and report findings to the Charge Nurse

Report any observations of patient that might be important to the Charge Nurse, and obtain vitals’.

Safely transports patients from the Psych. ER to main Ward.

Provide assistance and supervision to patients unable to meet their own physical needs.

Provide assistance and supervision to patients within the main Emergency Room.

Care Coordinator - 10/2016 – 02/2017 (More Hours)

House of Hope - Fort Lauderdale, FL

Ensure that all residents are seen by a medical provider within 10 days of admission to schedule patients for tests and or admission's, along with assisting with obtaining patients medical records.

Contact pharmacies and fax over prescriptions.

Making sure the clients understand every aspect of their care while in the residential program.

Orientation to the new resident’s on the operations of the facility, along with the duties of the clients within the residential program.

Help administer medications as directed by the physician for the residents.

Lab Administrative - 06/2016 – 10/2016 (Business Closed)

Forensic Stat Laboratory - Oakland Park, FL

Prepare specimens, and samples, perform routine clerical duties, as assigned.

Maintained required logs, records, test results and other documentation as directed.

Administrative Assistant -11/2015 – 03/2016 (Temp. Position)

Manpower - Plantation, FL

Help managed the front office, and the overseeing of administrative functions for office.

Organizing and maintaining contracts for current assignment.

Planning and maintaining client’s appointments to centralize scheduling.

Apply good listening and communication skills to provide clients with excellent customer service.

Office Manager/Medical Assistant -08/2011 – 11/2015 (Went back to school)

Chrysalis Behavioral & Mental Health - Ft. Lauderdale, & Lake Worth, FL

Provide Clinical Support Services for Psychiatrists, Nurses, Psychologists, and Therapists.

Worked effectively with culturally diverse individuals and groups experiencing a stressful situation, and exacerbation of weakened psyche due to substance abuse and/or medical symptoms.

Responsible for obtaining vitals, pulse rate, weight, height, blood pressure for Monthly Billing reports.

Administer Tuberculosis Skin Test (PPD Skin Test) and read results, and administer Injections, as well as scheduling appointments for testing.

Assessed and verified the different insurance companies, other than Florida Medicaid, Process claims, contact patient’s insurance company to obtain Prior Authorization approval.

Overseen/scheduled the Psychiatrist’s and Nurse Practitioner’s Evaluations, Follow-Up’s, and Residential client’s appointments.

Used both understanding and patience levels to help to ease patient's reservations and anxieties.

Demonstrate customer service in a healthcare environment by assisting patients in completing a variety of consent forms, other necessary documentation, and called other Physicians offices for varies of records/tests result, prepare medical records for courts and patients.

Education

Master’s Healthcare Management (MHCM) 07/2018

American InterContinental University Schaumburg, IL

GPA 3.21

Relevant Coursework: Strategic Management for Healthcare, Strategic Implementation, Decision Making and Planning, and Strategy Assessment and Control.

Bachelor of Business Administration (Healthcare Management) 08/2015

American InterContinental University Schaumburg, IL

GPA 3.45

Relevant Coursework: Healthcare Information Systems; Healthcare Finance; Management Information Systems; Ethical and Legal Issues in Healthcare; Management, and Leadership of Organizations; Managerial Accounting; Financial Management; Marketing Management; Personnel, and Organization Policy; Employment and Labor Law.

Medical Assistant - Diploma/Certificate 03/2011

Med Vance Institute /Fortis - Ft. Lauderdale, FL

GPA 3.88

Relevant Coursework: Healthcare Information Systems; Medicine Administration; Phlebotomy; CPR; Electrocardiograph Techniques and Applications; Healthcare Laws and Ethics.

Skills

Outlook Express, JD’Edwards, Avisena, Microsoft (Excel, Word, Power Point, Access), Oracle Siebel, As-400 HBOC, DDE, T.E.N.S Unit, Control Prevention Intervention (CPI), Experience in Psychology, and Hospital Setting, Availity software.

Reference Available upon request

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