Sales Administrative Assistant

iALINA TAMASANU

****- *** ****** *******, ***********, ON, L5A 3K8, CANADA

Cell Phone: 416-***-**** E-mail: ************@****.*** Additional Skills

• Effective verbal and written

communications skills

• Multitasking in a fastpaced office

• Professional team player

• Professional telephone etiquette

• Proficient with Computer – Microsoft

Office, Internet

• Familiar with Transunion and Equifax

• Enthusiastic problem solver

• Customer service

• Able to deal with discreet and

confidential information such as money

or bank cards

• Adaptable to learning new programs,

new tasks and absorbing information

• Tracking budget expenses

• Attention to detail

• Data entry skills

• Analyzing information

• General math skills

Professional Experience

National Cables, Mississauga, On, Canada

Reception/ Billings/ Payables/ Expenses October 2018- present

. Answered all calls and transferred to the right party

. Supplied company information to the general public, clients and customers

. Received and distributed all mail to the right party

. Booked board room accordingly to requests of other employees

. Received visitors

. Created invoices and credit memos

. Ensured that the customers were correctly charged for everything purchased including freight

. Reconciled processed work by verifying entries and comparing system reports to balances

. Received and verified expense reports and request for advances

. Prepared manual checks

. Analyzed accounts and receiving records to discover discrepancies and resolve all variances

. Summarized receivables, payables on a weekly basis Contact Resource Services, Mississauga, On, Canada Legal Administrative Assistant August 2014 – September 2018

• Made sure that all court documents are sent out in time.

• Scanned all documents, legal on nonlegal, in the files.

• Made sure that all the calls were being transferred to the right person.

• Oversee receptionist area, including greeting visitors and responding to telephone and in- person requests for information

• Maintained electronic and paper files.

• Answered a high volume of incoming calls while handling in-person inquiries from clients and colleagues.

• Made sure that the mail is distributed to the correct department and manager.

• Received and signed for all the correspondence.

Contact Resource Services, Mississauga, On, Canada Legal Tracer March 2011 – August 2014

• Search computer databases, credit reports, public records, legal filings, or other resources to locate persons or to compile information for credit reports.

• Conduct background investigations of individuals, such as pre-employment checks, to obtain information about an individual’s character, financial status or personal history.

• Maintain records for each case, including contacts, telephone numbers.

• Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.

• Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.

• Notify credit departments and turn over account records to attorneys when customers fail to respond to collection attempts.

• Pull Properties Searches and Credit Bureaus at request of collectors, legal representatives or to obtain any new information for trace purposes.

Feet First, Mississauga, On, Canada

Assistant Manager July 2007 - January 2010

• Resolve customer complaints regarding sales and service.

• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

• Monitor customer preferences to determine focus of sales efforts.

• Greet customers and as certain what each customer wants or needs.

• Describe merchandise and explain use, operation, and care while recommending, assisting and locating merchandise based on customer needs and desires.

• Prepare sales slips or sales contracts.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

• Helped maintain inventory stock and requisition new stock, as well as dealing with exchanged and returned stocks.

Guliver, Roman, Neamt, Romania

Reception / Administration February 2001 - September 2003

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments, while keeping a current record of staff whereabouts and availability.

• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

• Transmit information or documents to customers, using computer, mail, or facsimile machine.

• Analyze data to determine answers to questions from customers or members of the public, listen and resolve complaints from customers or the public.

• Perform administrative support tasks, such as proofreading, filing and maintaining records, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

• Process and prepare memos, correspondence, travel vouchers, or other documents.

• Receive payment and record receipts for services.

• Schedule appointments and maintain and update appointment calendars.

• Take orders for merchandise or materials and send them to the proper departments to be filled.

Education

Roman Voda High School, Roman, Neamt, Romania

High School Diploma, Jun 1999

CSI - on line course Administrative Secretary 2010 i

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