IT Project Manager / Scrum Master

Brian M. Fulmer

*** ****** **., ******, ** ***** • c 302-***-****

*****.*.******@*****.***

High integrity mentor, leader and change agent, with a demonstrated entrepreneurial acumen balanced with the discipline necessary to responsibly succeed. Professional Scrum Master certified and experienced product owner who understands and simplifies complex challenges and facilitates sensible and achievable solutions. Sound appreciation of business processes, stakeholder consideration, collaboration, and continuous improvement. Professional Experience

Rollú, Inc. Wilmington, DE JAN 2016 - Present

Innovative qualified lead generation service for independent private schools looking to increase enrollment. Founder/Owner

Conceived and brought to market, through friends-and-family funding, a novel and needed “match-maker” solution connecting middle-class families to private schools

• Assembled team of investors and subject matter experts for collaboration and refinement of concept and strategy

• Architected and developed front and back end solution; launched three months after conception

• Achieved proof of concept in alpha and beta test markets earning ability to pursue broad opportunity

• Led prospecting and advocate recruitment efforts in more than 15 major US cities and metro areas

• Designed and executed effective media strategy producing qualified leads consisting of detailed student profiles

• Networked, cold called, presented and attended trade events and association meetings to engage test market schools

• Industry adoption of this novel concept failed to achieve revenue generation that outpaced burn rate Independent School Management (ISM) Wilmington, DE JUN 2002 – DEC 2016 The leader in theory-based products designed to help independent private schools thrive Business Unit Leader and Product Owner AUG 2006-DEC 2016 As a member of the company’s Management Team, developed and managed every aspect of an independent (private) school financial aid system; from operations, to customer service, programming, sales, budgeting, and growth strategies

• Developed ISM business and growth strategies through participation in management team planning, SWOT & TOWS sessions

• Led annual FAST business unit forecasting and pre-overhead expense budgeting

• Manager and hiring champion for 21-person team covering sales, operations, IT and customer service

• Ran nationwide in-person and web conference sales presentations and training workshops for key customers

• Initiated and negotiated relationship with strategic payment processing partner

• Consistently created efficiencies that allowed growth with no extra staff

• Handled escalated customer and end user service calls Director of Technological Innovation & Software Development JUL 2008-DEC 2016 Grew a loose knit group of inexperienced programmers into a high functioning team capable of building custom software

• Served as visionary and architect of cutting-edge financial aid software upgrades

• Conceived and led the development of custom CRM when out of box solutions were unfeasible

• Implemented “Agile” Methodology within a SCRUM-like framework to manage as many as four simultaneous projects

• Managed twelve programmers and IT personnel, including three independent contractors

• Conceived and led the upgrade of FAST tax verification systems to create efficiencies for scalability

• Oversaw development of insurance billing software replacing a legacy COBOL system

• Managed re-build of ISM website with custom built content management to facilitate unique company needs Financial Aid Consultant MAY 2008-DEC 2016

Advised hundreds of schools on cutting edge theory and best practices through workshops, presentations, on-site visits, and phone consultations

• Developed and refined financial aid theory as company and industry acknowledged financial aid expert

• Delivered multiple trade association speaking engagements, seminars and published articles in leading publication

• Participated in industry leading Think Tank devoted to evolving effective administration of private schools

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IT Manager / Website Manager/ Software Developer JUN 2002-SEP 2008 Invented creative technical and web-based enhancements to a variety of company’s products and services; future vision solutions outpaced majority of industry’s web development

• Conceived, built and launched industry changing financial aid software; financial impact credited with saving the company

• Architected cutting edge company website and reporting that served the company for over five years

• Created PHP and MySql coded backbone for legacy website formerly consisting of over 400 loosely linked pages

• Developed customer service software, site maintenance plan and ongoing system enhancements

• Conceived and built dynamic customer facing ad design, sizing and pricing application

• Created custom content management solutions and innovated online publishing of print material

• Built tiered membership access to online benefits and supplemental premium products

• Updated and secured company email and backup systems Web Sites Easy, Inc. Wilmington, DE JAN 2000-JUN 2002 Provided innovative solutions in the emerging small businesses online marketing and e-commerce industry Founder/Owner/Operator

After learning website programming as a hobby and recognizing a need in the marketplace I bought a Yellow Pages ad and started a full-service web-design company

• Conceived and implemented all aspects of business including technical, sales, marketing, creative, finance and operations

• Created innovative and flexible custom shopping carts; wrote copy and created design concepts

• Programmed sites in PHP, MySql, and HTML; Maintained hosting server Expert Care, Inc. Newark, DE MAR 1992-MAY 2000

Service Company that specialized in sales and servicing of all makes of oxygen concentrators for medical equipment distributors in DE, PA, NJ, and MD

Founder/Owner/Operator

After working as sales and technician in medical equipment repair, I decided to open my own shop

• Sold and maintained all client relationships, performing all aspects of service

• Secured favorable relationships with suppliers and created processes that more than doubled profit margins

• Maintained the day to day books and payroll for self and one full time technician Medtechnics Newport, DE JUN 1989-MAR 1992

Medical equipment repair shop

Outside Sales/ Medical Equipment Technician JUN 1989 -MAR 1992

• Expanded business through cold calls, selling and account management of medical equipment companies

• Repaired oxygen concentrators, electric wheelchairs, hospital beds, mobility carts, and more

• Often delivered repairs equipment, creating relationships that led to moving to sales Other Interests and Experiences

• Avid DIY home improvement and tinkering enthusiast

• Restoration of vintage pinball and arcade games

• Aspiring “Amazon Echo Song Quiz” world champion

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