Customer Service Social Media
Resume:
Ryze Yan LIU
**** *** ******-****, *** *E*, Montreal, QC, Canada
***********@*****.***
Qualification
• An experienced manager of Operations in property management, daily affairs, senior customer service representatives, executioner for price-incentive with advanced expertise. Track both customers preferences and quality, safety & availability of all properties.
• As supply-chain team/program member in cosmetic store, analyze the most appropriate inventory replenishment to decide the maximum gross revenue. Proven experience with track shipping cost, inventory cost and items-selling rate as market medium data. Working in different market data, construct mathematical model & do comparison for yields of different model. Language
• English, French & Mandarin
URL
• http://linkedin.com/in/yan-liu-a63243141
Extracurricular Working and volunteering Experience Director of Operations in Locals Stays Inc. 2018/08- Present
• Maintain social media app, website daily. Implement Price incentives to increase occupancy rate, visibility and revenue earnings. As senior customer service representative, deal with daily affairs and receive inbound calls. Working in property management company, assign and coordinate workplace
&schedule for cleaning crew. Check and maintain safety &availability all properties bi-weekly Social Ambassador at International student Office of Concordia University 2017/01-2018/06
• Coordinate Office Advisors to receive and answer inbound call, deal with daily affairs. Organize, design, make plans some events and implement them smoothly. When in OPEN HOUSE fair, assign and coordinate workplace &schedule for registered volunteers. As social ambassador, joining in meeting every week to do weekly job report
Teaching Assistant at New Oriental School 2012/09-2016/06
• Supervise exams (quiz, mid-term exam, final exam) on class. Coordinate students to deal with their academic questions on assignment. Coordinate tutors to consult with students and solve the administrative issues.
Academic Achievement (3rd prize)
5th Cup MathorCup Global Undergraduate Mathematical Modelling Competition 2015/08
• Collect original references and documents. Analyze bibliographies to get relevant parameters. Construct mathematical model using MATLAB Implement sensitive analysis to get the decision. Education
Master of Industrial Engineering (M.ENG) 2016/09-2018/05 Mechanical, Industrial and Aerospace Engineering Department
• Concordia University, Montreal, Quebec
Computer Skills
CPLEX, MATLAB, ARENA software, MINITAB, Advanced Microsoft Excel, Word, PowerPoint, Outlook, AutoCAD, Java, SQL Server, C++.
Hobbies
• Working out in the gym
• Travelling
• Photography
• Reading
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