Customer Service Financial Analyst

Paul Reed, Jr.

***** ***** *****, ******* **** Hills, Illinois 60478 • 708-***-**** • *******@*****.*** Profile

A high-potential, motivated Business Analyst with interpersonal and analytical skills and great attention to detail, along with knowledge of financial analysis, forecasts, supply chain management, and operations.

Successful in classes and positions requiring sound business intelligence, judgment, strategic planning, financial markets, decision-making, follow-up, problem solving skills, and relationship development.

Superbly maintains clear, precise verbal and written communication with cross-functional personnel in fast-paced and dynamic work environments in manufacturing and supply chain. Uncanny ability to prioritize multiple projects at once.

Computer skills include Microsoft Office Excel, Outlook, Word, and Access. Education

LEWIS UNIVERSITY, Romeoville, Illinois

Master of Business Administration, 12/2018

• Academic concentration in Finance

Bachelor of Science in Aviation Business Administration, 5/2016

• Twice recognized on the Dean’s List of Honor Students MBA Curriculum Highlights:

● Financial and Managerial Accounting ● Managerial Finance

● Finance in the Business Enterprise ● Managerial Economics and Communication

● Portfolio Management ● Quantitative Methods of Business

● Investment Analysis ● Current Topics of Information Technology

● Financial Management Strategies ● Project Management School Activities:

Delta Sigma Pi – Member of this exclusive co-ed business fraternity that cultivates professional opportunities for business students among the corporate world.

– Member of the Fundraising Committee, Finance Committee and other groups.

– Chair of the Social and Banquet Committees, organizing and financing multiple events. Work Experience

FEDEX GROUND, Romeoville, Illinois 11/2016 to present Package Handler

Accurately and promptly sorted parcels, loaded and unloaded transports, and operated scanners and hand-computers to process information and obtain authorizations. Daily operations required strong time management, customer service and communication skills, along with compliance within the safety policies and procedures along with an accident and citation-free driving record.

• Operated meter machines, labelers and computers to process packages and track shipments.

• Provided courteous, expedient and friendly customer service on behalf of the company. Highlights:

Two-time recipient of “Package Handler of the Month” for exceptional performance.

Performed at or above all performance metrics including load rate of 300, unload rate of 1000, and ICs unloaded/loaded of 250 packages per hour.

Recognized for implementing procedures to improve work area productivity by 15%.

Assisted with supply chain cost reduction by 20% by reducing overtime. LEWIS UNIVERSITY, Romeoville, Illinois 9/2014 to 5/2016 LARC Tutor

Provided personalized instruction to groups of 15-20 students to raise their grades across various subjects by at least a full letter grade. Facilitated hands-on instruction, exercises and practice tests to achieve goals for study skills improvement, subject proficiency and exam preparation.

• Conducted individualized student progress assessments and collaborated with educators to fulfill student needs.

• Graded assignments, managed tutoring hall activities and maintained records of student progress.

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