Customer Service Accounts Payable

EDUCATION

**** ******** ** ******* ** Accountancy

**** ******** ** ******* ** Management Accounting

**** ********* ** ********** **********

Saint Louis University, Baguio City

Dean’s List, School Year 2006-2008

Finalist, Presidential Award for Outstanding Leadership, Gawad San Luis

President, Junior Philippine Institute of Accountants, SLU Chapter

KASAMA- Supreme Student Council Office

2006 Secondary Batch Valedictorian

San Sebastian Cathedral School, Tarlac City

2002 Elementary Batch Valedictorian

San Luis Educational Foundation, Tarlac City

WORK EXPERIENCES

September 11, 2017- present Cross Functional and Processes Optimization Lead

DB Schenker Global Business Services

BGC Corporate Center, BGC Taguig City

Roles and Responsibilities

Operational KPIs and Metrics

Validate FTE utilization for all operations and documenting changes in FTE requirements

Calculating and reporting the SSC Operational KPI and metrics

Ensure that all open cut-over items from transitions will be closed timely

Coordination with the Roll-in Managers for the x-process related topics during transition and after stabilization.

Ensuring the timely completion of DTPs for each migration.

Process Improvements and Change Implementations

Manages the SSC Internal Projects for either all or multiple functional process owners

Coordination with the Roll-in, Delivery Heads and Transition for the implementation of the changes in the GSPM.

Coordination, development and delivery of functional training for all departments

Support

Maintaining a clear and good relationship with Controlling, Finance and Recruitment on the FTE forecast/ ramp-up (quarterly and annually.)

Contributing CI Ideas and Initiatives to optimize service quality

Performs other duties assigned by SPM Head.

Accounting Systems

Coordination, operational and issue management of enabling technology

March 2, 2015-September 1, 2017 Accounts Payable SrAccountant, June 2016- Sept 2017s

Accounts Payable Accountant, March 2015-May 2016

Vestas Shared Service Philippine ROHQ

Mall of Asia Complex, Pasay City

Key Participation: Wave 5 Migration, Madrid, Spain,April 5- May 30, 2015

In-House-Bank Project, February 2016- August 2017

Recognitions Top Performer, 2015

Team Work Awardee, 2015

Roles and Responsibilities

Operations In-charge, in absence of the Team Lead

Monitor and closure of operational issuesand escalations for Payments Processing

Performance of scheduled automatic and urgentpayment for Europe and Latin America Vestas Entities in accordance with the defined and agreed Vestas Standard Operating Procedures.

Performance of Weekly and Monthly Intercompany Reconciliation of Northern, Southern Europe and Latin America Entities to otherVestas Companies

Active engagement and collaboration with Invoice Team, Regional Finance, Treasury, Global Sourcing, General Ledger, Project Team and other business stakeholders, in order to solve operational issues and problems with speed and quality.

Development of training plans and knowledge sharing within the team.

Provides customer service support to Northern, Southern Europe and Latin America Vestas Entities.

Review and Performance of Accounts Payable related Internal Controls

July 16, 2012- February 28, 2015 Financial Master Data Accountant, September 2014- February 2015

Performance Analyst, January 2014- August 2014 Procure to Pay Accountant, July 2012- December 2013

Johnson and Johnson Singapore Pte. Ltd.Global Finance

Edison Road, Bo. Ibayo, Paranaque City

Recognitions LEADER in Partnering Procure to Pay (Team Category)

LEADER in Engagement (Individual Category)

Annual LEADER Awards, December 2012

Customer Service Gold Award-May/June 2013

Process Excellence Award- May 2013

GEMS Award- I2P/P2P/I2C

Roles and Responsibilities Financial Master Data Accountant, September 2014- February 2015

Cash, Fixed Assets, Internal Orderand Vendor Master

Responsibilities:

Performance of Monthly Cash-Book Account Reconciliation of J&J AsPAC Entities

Review, Maintenance and Analysis of Vendor Master, Internal Orders, Fixed Assets

Preparation of Monthly Cash Flow, Fixed Asset Depreciation, Changes in VMD and Internal Order Reports

Review and Approval of Procure to Pay Supplier and Affiliate Master Data Requests

Drive SLA Compliance for Local Affiliates and Procurement

Timely resolution and escalation of issues to the relevant instances and demanding improvements of relevant tools, routines and processes in order to work most efficiently.

Roles and Responsibilities Performance Analyst, January 2014- August 2014

Procure to Pay, Invoice to Cash and Invoice to Pay, Asia Pacific

Organizational Performance and Service Management

Monitor organizational performance (KPIs, SLA) and perform quality control evaluations for AP and AR

Review processes, recommend improvements, increase customer service levels and reduce operational risks

Ensure that service levels and targets are met as per SLAs and highlight KPI misses with quality root cause analysis

Monitor Issue Escalation, perform and evaluate quality root cause analysis and drive resolution in line with the GFS Incident Management and within the Service Level Agreements (SLA)

Maintenance of the Service Level Agreements and Process Change Requests

Organize and lead service review meetings with GFS Operations and Business Partners, together with the Team Leads and Senior Management

Development and maintenance of operational process flows for GFS Process Teams

Continuous Improvement

Support the SMCI management in CI initiatives with the application of the CI Framework

Business Continuity Planning

Maintenance of the BCP Document

Conduct and promote BCP trainings, awareness and initiatives for GFS employees

Roles and Responsibilities Procure to Pay Accountant, July 2012- December 2013

PH, ANZ, SG

Perform UAT for Vendor, PR/ PO Creation in ARIBA, Invoice, Payment and Audit Procedure in SAP.

Handle a supplier invoice according to the sourcing process and specific Local Company deviations.

Timely and accurate publish of AP reports and departmental scorecards per the agreed timing

Balance sheet account reconciliation owner for AP related accounts (AP Trade, GRIR etc.)

Drive SLA compliance from customers in the market

Takes initiative for escalating issues to the relevant instances and demanding improvements of relevant tools, routines and processes in order to work most efficiently.

Analyze recurring technical issues; identify root cause in collaboration with IT to prevent recurrence.

Provides customer service support to in scope Asia Pacific countries for the Procure to Pay process

TRAININGS, SEMINARS ATTENDED

Managing with Excellence, June 2018

Energy for Performance in Life, July 2014

Presentation Skills Training, October 2013

Seven Habits of Highly Effective People, September 2013

Excel Training: Macro, April 2013

Service Mileage, September 2012

Service Excellence, July 2012

Character References:To be furnished upon request.

Alvin Rommar Tamina Reyes, CPA

ALVIN ROMMAR TAMINA REYES, CPA

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