Sales Representative Customer Service
Resume:
Tasha Lawrence
Philadelphia, pa **139
215-***-**** Cell
267-***-**** Alt
Qualifications
Licensed health agent 826282
NPN 18547919
Education
PJA School of Accounting
Associate Degree received October 2005
Employment:
Hertz car rental 06/2018 - present
Humana PDP contract
sale of prescription drug plan Present
Amerihealth Medicaid insurance seasonal 11-20-2017 To 02-01-2018
Process claims of providers
Handled members PCP
Verified members eligibility
Authorized prescription availability
Ahip certificate
Hipaa certification
Humana PDP sale of prescription drug coverage for disabled and Medicare clients. 09/2017 to 12/2017
Licensed insurance agent
ACS Staffing Group Company June 2016- Feb-2017
Customer Processing Associate for BNY Mellon Contract Assignment
Handled irate callers
Assist with members with lost cards debit card fraud and health savings accounts
Credit back accounts from fraud charge backs to accounts
Travel advisory for member card holders
Verified member information for activation and fraud
Handle 125-140 calls per shift
CCT Connect Contract Oct 2013-July 2015
Customer Service Representative for Elderly and disabled seniors
Maintained extremely high call volume of 100-300 daily
Job functions filing faxing patron call backs and excellent customer service
Assist the elder and disabled patrons in transportation rides to and from their doctor appointments and all their other travel needs.
Anthem Health Care July 2010-2011
People share Staffing Contract Assignment
Open annual enrollment of Seniors and persons of disability
Maintained a very high call que of 3000-4000
Answer calls in a timely and orderly fashion
Adviser callers of their options and from there proceeded to enroll the member in the health plan of their choice
References
Available upon request
Contact this candidate