Tasha Lawrence

*** * **** **

Philadelphia, pa **139

215-***-**** Cell

267-***-**** Alt

Qualifications

Licensed health agent 826282

NPN 18547919

Education

PJA School of Accounting

Associate Degree received October 2005

Employment:

Hertz car rental 06/2018 - present

Humana PDP contract

sale of prescription drug plan Present

Amerihealth Medicaid insurance seasonal 11-20-2017 To 02-01-2018

Process claims of providers

Handled members PCP

Verified members eligibility

Authorized prescription availability

Ahip certificate

Hipaa certification

Humana PDP sale of prescription drug coverage for disabled and Medicare clients. 09/2017 to 12/2017

Licensed insurance agent

ACS Staffing Group Company June 2016- Feb-2017

Customer Processing Associate for BNY Mellon Contract Assignment

Handled irate callers

Assist with members with lost cards debit card fraud and health savings accounts

Credit back accounts from fraud charge backs to accounts

Travel advisory for member card holders

Verified member information for activation and fraud

Handle 125-140 calls per shift

CCT Connect Contract Oct 2013-July 2015

Customer Service Representative for Elderly and disabled seniors

Maintained extremely high call volume of 100-300 daily

Job functions filing faxing patron call backs and excellent customer service

Assist the elder and disabled patrons in transportation rides to and from their doctor appointments and all their other travel needs.

Anthem Health Care July 2010-2011

People share Staffing Contract Assignment

Open annual enrollment of Seniors and persons of disability

Maintained a very high call que of 3000-4000

Answer calls in a timely and orderly fashion

Adviser callers of their options and from there proceeded to enroll the member in the health plan of their choice

References

Available upon request

Contact this candidate