Manager Customer Service

KELLI M. MILLS

P R O F E S S I O N A L S T A T E M E N T

E D U C A T I O N &

S K I L L S

S

704-***-****

*********@*****.***

***** ****** **** **.

Charlotte, NC 28277

P R O F E SSI O N A L E X P E R I E N C E

Skilled management & customer service professional with extensive expertise across the board for business, finance & health/wellness within multifaceted operations. Seeking to utilize an extended skillset to face new and exciting challenges.

Concord Technical Institute

Plymouth State College

Nursing Studies

• Financials

• Professionalism

• Top Level Sales Achievement

• Energetic & Charismatic

• Business Growth

• Operational Success

• Customer Service/Relations

• Management/Leadership

• Excellent Relationship Building

• Strategic Achievement

• New Hire Training/On-

boarding

• Processes & Procedures

• Microsoft Office Suite

• Consistent

• Quick-learner

• Works well under pressure

• Detail Oriented

• Precise & Prompt

• Goal Driven

• Negotiation

• Training & Development

• Organizational Skills

• Multitasking

• Office Coordination &

Management

C O N T A C T

SHARONVIEW FEDERAL CREDIT UNION – CHARLOTTE, NC

Account Manager: Loss Mitigations (Jun 2015 – Apr 2019)

• Effectively trained new hires on Loss Mitigations procedures & make recommendations for improvement in training processes. Quality Assurance experience.

• Acted as the Department Leader of Engagement Team.

• Provided on-going continuing education in HR Training and Development.

• Contacted and negotiated with delinquent borrowers to collect debts.

• Recommended and performed credit counseling services for clients.

• Team leader and trainer on department programs including TMG, Episys & Framework. Financial Service Representative (Jul 2008 – Jun 2015)

• Ensured members financial needs were met accurately

• Responsible for branch cash ordering and balancing of branch vault

• Trained new employees by applying all processes and procedures & ensuring all employees would comply.

• Executed beneficial branch growth by meeting new account and individual sale goals. SNAP FITNESS – CHARLOTTE, NC

Regional General Manager

May 2007 – Jul 2008

• Opened new facilities in Charlotte, hired and trained new employees.

• Responsible for sales & maintained membership retention with over 200 memberships at newest gym within first three months, and 90% retention of new members overall.

• Led local marketing efforts to attract new members and corporate clients.

• Managed staff and trainers.

ADDITIONAL PROFESSIONAL EXPERIENCE:

CHARLOTTE EYE, EAR, NOSE & THROAT – CHARLOTTE, NC

Office Coordinator, Blakeney Office (May 2006 – May 2007) PLANNED PARENTHOOD – CHARLOTTE, NC

Clinic Manager (Jul 2005 – May 2006)

SUMMIT FITNESS, INC. – CHARLOTTE, NC

Member Accounts/Regional Manager, General Manager (2001 – 2005) LAKES REGIONAL HOSPITAL – MEDICAL ASSISTANT

DR. RICCARDELLO, ORAL SURGEON – OFFICE MANAGER

LACONIA CLINIC – HEAD PHLEBOTOMIST/LAB AIDE

REFERENCES AVAILABLE UPON REQUEST

• Team Building

• Financial Excellence

• Compliance

• Business Operations

• Exceed Goal Expectations

• Leadership/Management

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