Customer Service Manager

Belinda M Reynolds

**** ******* **** ** *** Vegas, NV 89117 702-***-**** ***********@*****.*** EDUCATION

Bachelor of Modern Languages. Major: education

SKILLS

Computer: Microsoft Outlook, Word, Excel

Language: Proficient and conversant in spoken and written English and Spanish EXPERIENCE

2009-2018 Facilitator, SEPA Seminars, Las Vegas, NV

• Facilitated personal growth seminar average 30 to 40 students

• Organized five seminars a year

• Held meetings twice a month to instruct each seminar team and kept them motivated

• Set seminar goal and followed up on results averaging 85% of set goal

• Developed operational manuals and updated existing procedures and systems

• Selected and negotiated the seminar locations

• Made sure the philosophy and core of values of the seminar teachings were in place by having two assistants communicating with the staff weekly, attending to the seminar presentations/events and then reporting to me.

2005 - 2018 Office Manager, Dr. Drywall & Paint too, LLC, Las Vegas, NV

• Kept in touch with Project Managers and Supervisors on a regular basis to fulfill their needs 10%

• Resolved jobsite challenges and had to make quick decisions to have a satisfied customer

• Did the billing (Peachtree and Quickbooks), issued waivers and followed up on payments 40%

• Spoke on the phone and personally with customers and vendors

• Visited the jobsites regularly and whenever needed 10%

• Scheduled estimates and workers

• Estimated and wrote change orders and proposals

• Made sure all the paperwork was in place after the jobs were awarded, including insurances certificates and signing contracts 20%

• Ordered materials and equipment

• Evaluated and hired personnel

• Helped to do payroll 10%

• Developed and translated manuals, forms and documents

• Interpreted English/Spanish

2003 – 2005 Biller/Customer Service, Prestige Homehealth Care, Las Vegas, NV

• Billed Medicare insurance and followed up on payments.

• Answered phone, contacted and provided information to customers

• Assisted nurses to communicate with Spanish patients who did not speak English

• Helped create content and procedure manuals

2001 – 2002 High School Teacher, Colegio Hebraica, Caracas, Venezuela

• Taught English to approximately 150 Spanish speaking students

• Planned English classes and activities

• Evaluated students’ progress by oral presentations, multiple choice tests and ongoing participation in class

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