Manager Customer Service

Professional Summary

Skills

Experience

Robert J. Vanasco

***** *. **** *****, *******, ARIZONA 85048

Home: 602-***-**** - ********@*****.***

Seasoned Manager with more than 20 years of experience in Sales, Service, and Business Operations environments. Excellent Problem Solving and Staff Development skills. Track record of achieving exceptional results in Innovation and Client Retention.

Administration and Management Critical Thinking

Judgment and Decision Making Personnel and Human Resources Active Listening Education and Training

Customer and Personal Service Operation and Control Troubleshooting Sales and Marketing

Complex Problem Solving Active Learning

Data Analysis and Reporting Operation Monitoring

Client Retention Project Management

Management of Personnel

Resources

Management of Financial

Resources

08/2007 to Present Manager, Academic Advising

Laureate Education Inc./Walden University - Tempe, AZ Manage team of direct reports; locally and remote. Focus on; Retention, Performance, Data Collection and Reporting. Hire and develop exempt and non-exempt staff; weekly team meetings, 1:1s, Quality Assurance, Annual Performance reviews.

Manage team and department performance indicators (KPIs), data analysis/reporting, allocating resources as needed. Collaborate with multiple functional groups to identify and resolve process risks; create process efficiency.

Developed skills in; Customer Service, Conflict, Project and Change Management, Problem Solving, and Business Management. 08/2006 to 08/2007 Student Manager

Laureate Education Inc./Walden University - Tempe, AZ 06/2005 to 08/2006 Enrollment Advisor

Education

Affiliations

Laureate Education Inc./Walden University - Tempe, AZ 03/2015 Master of Business Administration (MBA):

WALDEN UNIVERSITY -

08/2000 Bachelor of Science: Global Business Management Marketing ARIZONA STATE UNIVERSITY -

ALPHA KAPPA PSI -Professional Business Fraternity

AMERICAN MARKETING ASSOCIATION

NACADA - The National Academic Advising Association

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