Manager Staff
Resume:
ERIC J. JONES
***********@*****.***
PROFESSIONAL QUALITIES
•Strong capacity for working in fast-paced, and complex organizations.
•Set and manage KPI Goals for staff and/or Projects.
•Implements well designed database solutions including 5+ years of database management experience.
•Creates strategies that involve cross-departmental involvement to increase enrollment, student engagement, and assess information to make further data driven decisions at the highest levels.
•Assesses security vulnerability using multiple penetration testing distributions and applications with the goal of increasing security and decreasing attempted security threats to the database.
•Able to build complex and elegant BI dashboards, implement and support Reporting servers.
•Competent in identifying and resolving complex problems, which entail cross-divisional collaboration.
•Uses technology to streamline processes, increase efficiency and increase overall production and customer satisfaction.
•Sets goals, prioritizes workload, creatively solves problems, and confidently makes difficult decisions.
EDUCATION
Binghamton University - State University of New York
Bachelor of Arts, English May 2007
PROFESSIONAL EXPERIENCE
Project Manager/Database Administrator – Project Management Office
LaGuardia Community College / City University of New York Division of Information Technology February 2016 – April 2017
•Was responsible for creating and maintaining Work Breakdown Structures to ensure that projects stay on schedule and within scope. System Administrator for Sharepoint, Hobsons CRM, and PeopleSoft.
•Security support administrator – Helped to identify weaknesses in cyber security protocols. And, helped develop and update business continuity and disaster recovery protocols.
•Created databases, built queries, ran scripts, and stored procedures for reporting purposes using SQL and other database management systems which increased productivity for reliable reporting in multiple offices by 50%.
•Collaborated with the Raiser’s edge data coordinator to build reports utilizing the Student Information System SQL servers.
•Monitored Server health to ensure data integrity and reliability for the institution to ensure proper analysis.
•Responsible for Identifying projects that benefit the college community and the division of Information Technology.
•Maintained SharePoint sites and applications which achieve a stronger collaboration with staff and applications for the student community by 40%.
•Built and maintained relationships across campus under the guise of collaboration and team community.
•Ensured that the projects were at a 100% completion – that each project meets all guidelines outlines in the scope and Work Break Down Structure.
•Fostered a greater degree of collaboration between LaGuardia Community College and other CUNY Campuses ensuring that the collection of data for respective data collectors and databases is accurate for offices inside and outside of the CUNY institution.
Project Manager – Student Affairs
LaGuardia Community College / City University of New York Division of Student Affairs
November 2013 – January 2016
Advising & Registration Effectiveness
•Teamed with IT to migrate email system from Novell Groupwise to MS Exchange.
•Provided Data and analysist reports for the all areas of the college using SQL, Microsoft Access, Visual studio, CunyFirst/Peoplesoft and conducted quality assurance of disseminated information.
•Web Application Manager for the online integrated check in application. Managed the integration between Sharepoint applications and 3 party solution to improve customers being served.
•Was instrumental in securing additional $2M in funding for the Division of Student Affairs through data analysis and reporting.
•Created, maintained and managed all scheduled processes for the Registrar’s office which produced a 80% increase in productivity and quality. This included working with the registrar and associate registrar to disseminate the calendar, rooming, curriculum updates, Communication to customer and staff population, in conjunction with Degree Works based upon the chancellor’s monthly report.
•As a member of the Knowledge Management Team I helped increase the efficiency of the AI driven application used to answer inquiries from the public by 30%.
•Created “Ask an Advisor”, via .NET, a virtual advising portal that provides online advising to LaGuardia students – this, in turn increased communication by more than 80%. Manage the part-time staff responsible for providing virtual advising. Collaborate with IT to optimize “Advise Me” including provided static communication to all students and staff and spearheaded the creation of staff utilization reports for campus leadership. Both processes involved helping students to get to where they needed to be without any back and forth communication between advising and registration.
•Created and managed the production of student and staff training videos. These videos provide insight into Student Affairs departments, provide instructions on the use of electronic resources, or clarify academic policies and procedures for registration.
•Assisted students in resolving CUNYfirst issues including claiming a CUNYfirst account, course registration, pre-requisite overrides, completing “To Do” list items, term activation, creating registration appointments, and updating placement score student groups.
•Provided oversight of the registration lab operations. Collaborate with the Information Technology department to confirm that all PC’s, hardware, and web browsers are operating. Report issues to the Registrar or the Senior Director of Advising.
•Managed student group and service indicator placement for the ASAP, College Discovery programs, Health Science departments, Business department, Honors students and other various departments within the campus community.
Project Management
•Student Affairs liaison for the campus-wide expansion of SEMS (Student Engagement Management System (SEMS). SEMS is an intelligent student tracking system that allows the campus to truly identify and monitor how students are engaged across the campus.
•Created electronic sign in for faculty and staff to capture student attendance at events.
•Implemented, managed, and maintained advising text message and paging system.
•Facilitated the purchase, programming, and deployment of student self-check-in Kiosks. Allowing students to schedule visits with various support-service areas without waiting in line.
•Assisted with the development and launch of the Advising Portal, which provides advising resources to faculty and staff in a central location.
•Managed three part-time staff members working on projects relating to Virtual Advising, Communications and data input.
•Coordinated the redesigning of a multiple offices for Student Advising Services and Registration for students.
Staff Training and Professional Presentations
LaGuardia Community College / City University of New York
June 2013 – April 2017
Staff Training
•Provide ongoing CUNYfirst/ PeopleSoft training to faculty and staff. Specific training included the Student Center, Managing Student Groups and Service Indicators, Assigning Enrollment Appointments, Class Searches, as well as Class Registration and Withdrawals.
•Provide ongoing training to faculty and staff on the various functions of the Student Degree Audit. Functions include “What if”, “GPA Calculator”, “Degree Planner”, and “Look Ahead”.
•Facilitated FERPA workshops to faculty and staff.
•Created and facilitated training, to the front-line staff, on the utilization of the colleges’ text messaging system.
•Provide ongoing CUNYfirst training to faculty and staff. Specific training included the Student Center, Managing Student Groups and Service Indicators, Assigning Enrollment Appointments, Class Searches, as well as Class Registration and Withdrawals.
•Provide ongoing training to faculty and staff on the various functions of the Student Degree Audit. Functions include “What if”, “GPA Calculator”, “Degree Planner”, and “Look Ahead”.
•Facilitated FERPA workshops to faculty and staff.
•Created and facilitated training, to the front-line staff, on the utilization of the colleges’ text messaging system.
Professional Presentations
•Jones, E.J. (2015). Implementing an Intelligent Student Engagement Tracking System. LaGuardia Community College – City University of New York.
•Jones, E.J. (2015). If You Text Them, They Will Come; Increasing Student Satisfaction Via Text Messaging. LaGuardia Community College – City University of New York.
•Brannon, T.P., Jones, E.J., Lindner, W., Orcutt, B., and Sidelnikov, D. (2014) Transforming Academic Advising with an Intelligent Student Engagement Tracking System. CUNY Information Technology Conference – John Jay University.
•Jones, E.J. (2014) Leveraging the Power of the Advising Degree Audit. Queensborough Community College – City University of New York.
Academic Advisor
LaGuardia Community College / City University of New York - Student Advising Services
May 2013 – December 2013
•Assisted students with clarifying academic and career goals; helps students interpret educational options and explained degree requirements.
•Offered academic and personal support guiding students through the course selection process.
•Convey and enforce the college’s policies and procedures for registration, class withdrawal, degree completion and college transfer.
•In collaboration with the Registrar’s Office, resolved CUNYfirst issues that prevented student registration.
•Taught students the art of self-advising through interpretation of the degree audit.
•Assisted the Testing Office and Registration Lab during peak enrollment periods.
•Connect students to appropriate campus support services (e.g. Single Stop, Study Halls, Financial Aid, etc.).
Adjunct Professor – English Department
LaGuardia Community College / City University of New York – English, ELA & Humanities Departments
January 2011 - August 2017
•Teach developmental skills, college level and writing intensive English comprehension and literature courses.
•Create, analyze, and assess syllabi in conjunction with student’s progress throughout the course.
•Teach critical and theoretical thinking skills, content analysis in literature and in students’ own writing, and world literature in the contemporary context.
•Coordinate courseware and curriculum with academic department chair.
Instructor – College Discovery Program
LaGuardia Community College / City University of New York Division of Student Affairs
July 2011 – June 2013
•Co-developed curriculum for English ACT and CATW preparation workshops.
•Facilitated developmental writing composition workshops for students taking the CATW and ACT exams.
•Delivered career readiness workshops including: Cover Letter Writing, Personal Statements, and Resume Writing.
•Helped modify the data capturing tool, creating a more efficient student tracking and utilization system.
•Created and designed lesson plans for both group and individualized writing workshops.
Resource Center Workshop Facilitator& English Tutor
LaGuardia Community College / City University of New York Division of Student Affairs
November 2011 – June 2013
•Co-Designed Google Doc. © Tracking System to monitor student engagement with the tutoring resource center.
•Collaborated with the College Discovery staff to identify student’s tutoring needs and assess the impact of tutoring services on student academic success.
•Designed and implemented a new group tutoring model, its protocol and assessment of effectiveness.
•Developed and administered new and more feasible data collection plans.
•Led workshops that taught mechanics in building argumentative and critical essays and engage students in complex literary debate.
•Delivered classroom presentations to introduce and connect students to available tutoring services offered by the Resource Center.
•Led career and job placement workshops which focused on career development, the art of networking, and the development of effective interviewing skills.
TECHNOLOGICAL SKILLS
Maintains Proficiency with the following software and web-based tools:
Degree Works/Ellucian
HTML
SEMS (Sharepoint System Custom Built App)
Microsoft Access, Excel, Word, PowerPoint
PeopleSoft MS
Microsoft Project
PeopleSoft Database for CUNY
SQL Server 2017
ASP.NET
Linux
Raiser’s Edge
Pen Testing Distros – Debian, Parrot, Manjaro & Black Arch
Sharepoint (Online and on Premise)
Exchange Server 2016
Visual Basic
MySQL
Hobsons CRM (Retain/Connect/StarFish)
PostgrSQL
Constant Contact
Web tools - WordPress, Wix, Squarespace
FileMaker v16 and v17
e- Career /e-portfolio
MS Visio
Mac OSX
VideoScribe – Media Production Tool
MongoDB
ERIC J. JONES
***********@*****.***
Professional References
T. Porter Brannon
Vice President for Student Services
Mitchell Community College
********@**********.***
Teresa Saljanin
Web Services Manager
Division of IT
LaGuardia Community College
*********@*****.****.***
Burhan Siddiqui
Registrar
Office of the Registrar
LaGuardia Community College
*********@*****.****.***
Ramon De Los Santos
ASAP Director
Student Affairs
LaGuardia Community College
************@*****.****.***
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