Sales Representative Customer Service

Amit Lekhi

Kew Gardens, New York ***** • ***********@*****.*** • 631-***-****

Pharmaceutical Sales Representative

Skillful and dynamic sales representative with demonstrated capacity to provide pharmaceutical products and services to meet the needs of physicians, patients, and medical facilities.

— Key Qualifications —

Proven track record of building rapport, providing exceptional customer service, business planning, and establishing and maintaining relationships with new and existing clients for the purpose of meeting and exceeding sales goals. Strong interpersonal and communication skills.

Self-motivated, strong organizational and time management skills. Adept at problem solving and profit and loss management.

Innovative, detailed-oriented and resourceful in integrating new information and technologies; adapt quickly to changing environments. Comfortable working in independent and team environments.

Proficient in Microsoft Office Suite, Outlook, and Windows. Member of the NAPSRx; familiar with commercial, Medicare, and Managed Care Insurance Carriers.

Professional Experience

Ashfield Healthcare / Boehringer- Ingelheim – Queens, New York

Respiratory Sales Specialist, 2018 to Present

Implement a high-science selling consultative approach, technical knowledge of therapeutic area, and effectively differentiate BIPI products within the customer’s practice. Utilize approved account management techniques to provide value to ensure mutual benefit for patient, customer, and BIPI. Focus on Pulmonary and Allergy Specialist, Primary Care target accounts, and support key Pharmacy accounts. Develop and foster teamwork through targeted implementation of local business plan and managed market business plan to drive and exceed sales. Through understanding of public health administration, managed care structure, impact on customer, patient, and business opportunity.

Selected Contributions:

Partnered with two representatives to maximize call planning and effective business planning.

Successful portfolio management (Stiolto, Spiriva 2.5mcg, Spiriva 1.25mcg). Increased sales, market share, quarter on quarter growth and productivity objectives for promoted products.

Silver award winner for 2018 Q4 Regional AIM initiatives contest. Sales increased by 8.6% quarter on quarter within ESI, AARP, & CVS Caremark.

103% YTD Attainment Stiolto, 106% YTD Attainment Spiriva 2.5mcg, 104% YTD Attainment Spiriva 1.25mcg.

JP Morgan Chase. – Islandia, New York

Small Business Specialist / Manager on Duty, 2014 to 2018

Planed, implemented and coordinated small business services, workshops and counseling for small businesses to optimize productivity and capture cross-selling opportunities. Identified clients’ needs and resources to deliver strategic guidance and develop measurable goals with challenging deadlines. Collaborated with managers, carried out business development calls, and cultivated positive working relationships with internal partners in retail banking, cash management, brokerage, and merchant services to meet client specifications.

Selected Contributions:

Championed and cultivated long-term relationships with small business clients.

Handled new developments, managed branch employees, and held daily meetings to keep the team informed on available business resources.

Managed a P&L1 branch to be #1 in the peer group from #12 in 3 months.

Grew over 14% in D&I in two different markets year over year (East Nassau, Central Suffolk) by exceeding sales quotas.

Achieved #1 banker in two separate markets for two years.

Grew almost 6M in D&I in the first 3 months of 2018.

Care Med SP – New Hyde Park, New York

Clinical Care Coordinator/ Intake Department Supervisor, 2011 to 2014

Monitored the daily operations of the health care facility. Organized, scheduled, and evaluated specialized programs to ensure compliance with industry standards. Assisted providers, clients, and physicians with insurance billings and inquiries regarding reimbursements. Worked as liaison to assist patients in applying for financial assistance through non-profit organizations. Established and maintained relationships with various “hubs” and manufacturers. Scheduled in-services with potential clients.

Selected Contributions:

Developed trusting relationships with all internal/external customers including manufacturers and providers accounting for more than $5M in revenues.

Contributed to the addition of 7 new care accounts in a span of 8 months

Monitored 30 care accounts to determine the level of service provided and ensure continued use of Care Med by patients.

Performed annual employee evaluations, trained staff, coordinated schedules, and addressed employee complaints; hired and fired staff members, made recommendations for improvements in performance.

Better Living Now – Hauppauge, New York

Pharmaceutical Sales Representative, 2008 to 2011

Conducted sales of prescription medications to doctors in Internal Medicine, Family and General Practitioners, Orthopedic Surgeons, Rheumatologists, Neurologists, and retail and hospital pharmacies. Established new accounts by planning and organizing daily call schedules on existing and potential sales outlets.

Selected Contributions:

Submitted activity and call reports, weekly work plans, and territory analysis to management.

Participated in the formal corporate training program by training and mentoring of new representatives.

Investigated customer complaints, developed solutions, and made recommendations to management.

Generated a 15% increase in Prescription Medication sales and a 18% increase in DME sales.

Repeatedly requested by senior sales management to train and mentor new reps. Inspired pharmaceutical sales reps to deliver outstanding levels of service and quality.

Educational Background

Bachelor of Science in Biological Sciences

State University of New York at Old Westbury

NAPSRx’s Pharmacology/Pharmaceutical Sales Training Program

CNPR Certification Number 640412018

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