Customer Service Active Directory

Heather Taylor

** ****** **. ********, ** *****

Cell: 870-***-****

********@*****.***

Highly Dedicated IT Professional

Professional Summary

Dedicated IT professional highly effective at maintaining and installing software and hardware for laptop and desktop computers. Seeking to improve my Information Technology skills in active directory and other I.T. and customer service related opportunities.

Skills

Active Directory Antivirus solutions Cameras

Printers Windows OS & IOS Computer Repair

Project planning Microsoft Office Suite Detail Oriented

VOIP Organized/Inventory Documentation

Web technologies Leadership/Project

planning

Professional History

IT Technician, 01/2016 to Current

Millcreek of Arkansas – Fordyce, AR

Managed and maintained the healthcare facility with 95 end users

Managed all network files, users, and computers on server 2008

Helped 80% of end users with UltiPro and Healthstream

Managed and maintained 99 Digium VOIP phones and server

Planned and managed 2-3 projects at once

Kept updated inventory of 28 two-way radios and 100 electronic devices

Researched and recommended 100% better technology for facility Owner, 06/2008 to Current

Taylor Tech and Learning – Rison, AR

Trained 20 or more users on the proper way to use their hardware and software

Installed 100% of software and hardware requested by the end users

Ordered, installed, and repaired 100% of hardware or software needed by the end users

Restored 100% of data, operating systems, and files requested Adjunct Instructor, 08/2013 to 01/2015

College of the Ouachita’s – Malvern, AR

Planned, evaluated, and revised course content to better fit the needs of 20 students

Wrote course material such as syllabi, homework assignments, and handouts for 20 students

Monitored 20 students’ academic progress and referred those struggling to campus resource

Got and kept 20 students interested in learning about computers and technology Heather Taylor

19 Brenda Dr. Sheridan, AR 72150

Cell: 870-***-****

********@*****.***

Contractual History

Quality Assurance and IT intern, 07/2014 to 10/2014 Flakeboard MDF – Malvern, AR

Assisted technical director in improving the quality of boards being made by 60%

Set up new users on the network with proper configurations and programs 50% of the time

Kept up inventory on 70 phones and 30 computers

Filled in 100% for Network Admin in his absence

Lead Migration Tech, 05/2014 to 06/2014

St. Vincent -- Hot Springs, AR

Installed software and Windows 7 on 500 company computers

Restored 100% of data, operating systems, drivers, and files

Implemented 100% of new services into production

Managed 6 other employees on the project

IT Intern, 08/2009 to 05/2010

South East Arkansas College – Pine Bluff, AR

Installed and repaired 75% of hardware and software as needed

Worked close with 4 new interns to completed jobs

Acquired 100% on all reviews

100% of the faculty and staff would ask for me when they needed help Education

MBA: Information Technology

Western Governors University – Salt Lake City, UT

Emphasis on IT Management

Office Administration Coursework

Coursework includes finance and operations management B.S.: Information Technology

Western Governors University – Salt Lake City, UT

Emphasis on Information Technology

Coursework in computer networks

Comp Tia Project+ certification

Associate of Applied Science

South East Arkansas College – Pine Bluff, AR

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