Desktop Support

JONATHAN TRISTAN

********.*******@*****.*** Mobile: 281-***-**** 1916 Highlands Dr, Spicewood, TX 78669 A dedicated and organized management professional seeking to use unique vision and leadership skills to drive operations in an Information Technology environment. SUMMARY:

Dedicated, accomplished, and technically skilled

business professional. Excel in resolving challenges with innovative solutions, systems, and process

improvements . Able to apply customer service

concepts in all technology services to improve user experience, company wide.

CERTIFICATIONS:

• ITIL Foundation 2011 Course

• O365 Exchange Administration and Configuration

• SCCM: Concepts and Administration

• Powershell: V4.0 for the IT Professional

• SCCM: OSD 2012

• Certified Associate in Project Management (CAPM) Training SKILLS:

• O365 Administrator

• System Center Configuration Management

• Audio Visual Management

• Project Management

• Policy and Procedure Implementation

• Inventory Control and Vendor Relations

PROFICIENCIES :

• ITSM Based ticketing system

• Image Creation and Patch Management

• Windows 7, 8, and 10

• iOS

• Hyper V

• Tier I Exchange Administrator

• Intune

WORK EXPERIENCE:

Distribution NOW/National Oilwell Varco Houston, Texas IT Support Lead 2012-Present

• Manage team of Helpdesk and Desktop Support Analysts globally.

• Lead migration teams for various company acquisitions, transitioning all external technology to DNOW systems and domain.

• Maintain and implement global IT standards

• Tier III Advanced Technical Support

• Executive and Board of Directors Lead Support while maintaining confidentiality with privileged information Goode Technology Group Houston, Texas

IT Coordinator/Project Management 2011-2012

• System Administrator for Servers

• Support and Technician Dispatching

• MDF setup and cabling

• Client retention, Inventory Control, and customer relations AT&T Mobility Houston, Texas

Assistant Manager 2006-2010

• Managed sales team and customer experience

• Exceeded sales goals regionally

• Corporate Technology Sales

EDUCATION:

Columbia Southern University

Associates of Science in Business

Projected Graduation April 2019

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