Administrative Assistant Bookkeeper

Experienced Executive Administrative Assistant, Office Manager and Bookkeeper with a strong work ethic and 8 years proven success providing administrative and operational support to CEOs. Frequently commended for quick critical-thinking, problem-solving, superior attention to detail and resourcefulness. Future-oriented with a high proficiency for learning new technologies and improving upon existing procedures. Extremely competent, organized and reliable with a strong personal initiative that skillfully lends itself to individual and team settings, completing tasks thoroughly and efficiently. Promotes and thrives in a proactive, positive, and enthusiastic work environment.

Professional Experience

The Bayou Easton Stoke Coal Fire Pizza & Bar The Standard/One Centre Square Easton, PA

Bartender Server Feb. 2018-Present

JAKT New York, NY

Executive Administrative Assistant Personal Assistant Bookkeeper Dec. 2017-Jan. 2018

Coordinated and directed CEO’s schedule and travel arrangements; prepared appropriate insights and documentation prior to executive meetings.

Strengthened CEO’s personal and professional CRM with CRM software for a more organized database of client information and recent company-client activity pertaining to deals, potential leads, and relationships.

Recommended and successfully facilitated recurring one-on-one meetings that enhanced CEO-employee relationships and staff morale.

Continuously demonstrated effective time management skills: organized and prioritized needs and demands of multiple people and projects; adjusted schedules under pressure on short notice and tactfully ensured that CEO remained on task without distractions.

Effectively communicated assignments across teams, followed up on action items, practiced and encouraged personal accountability.

Upheld strict confidentiality processing, maintaining, and safe-guarding proprietary data, trade secrets, financial information, personal records and other sensitive company files according to corporate security guidelines.

Prevented extremely detrimental scenarios from occurring by identifying and correcting misinformation within company contracts, legal documents, and other business materials related to an ongoing lawsuit.

Managed and prioritized all company correspondence; used administrative discretion and handled matters with professional integrity.

Provided accounting leadership and support for CEO; kept highly accurate financial records using QuickBooks: continually monitored accounts to verify they were up-to-date, created invoices, generated reports, completed bank reconciliations, collected on overdue accounts and resolved financial discrepancies.

Demonstrated acute ability to analyze and prioritize financial data and offer cost management services and solutions to strengthen and boost the organization’s financial vitality. Recouped approximately $75K-$100K in outstanding AR within one month; utilized superb research skills and resourcefulness to cut purchasing costs by 20%.

Managed payroll for domestic and international subcontractors.

Heilman Cleaning Heilman Construction, Easton, PA

Executive Administrative Assistant Bookkeeper Jul. 2009-Jul. 2017

Provided a full range of guidance and support to CEO including scheduling and travel management; researched and provided cost-effective travel options (i.e., hotel accommodations, car rental services, and airfare).

Routinely accepted and supported supplementary administrative roles and tasks: CEO’s personal assistant, managed personal and professional matters concurrently, and juggled multiple assignments while meeting deadlines.

Recommended innovative changes to office operations; increased workflow efficiency and maximized worker outputs.

Served as the main point of contact for customers, employees, and other individuals; answered questions and provided solutions to customer service issues.

Monitored and managed both business and personal finances with precision and detail.

Formulated, prepared, and issued estimates, bills, invoices, financial statements and reports; corrected errors, matched invoices, audited and reconciled financial data using QuickBooks.

Supported preparation and filing of taxes, processed contracts, reviewed account statements and completed other financial management activities according to established procedures.

Office Manager Jan. 2011- Jul. 2017

Consolidated and restructured 20-year-old business records and converted them into manageable digital files.

Created a more efficient process for organizing and filing critical documentation.

Directed everyday office operations: managed multiple projects simultaneously, delegated tasks to staff; supervised project completion.

Accountable for new hire onboarding, to acclimate new employees to the organizational culture; supervised, trained, mentored, and motivated staff to perform at peak levels and meet expectations.

Purchased and set up new office supplies, software and equipment; instructed and trained employer and colleagues on proper use and maintenance; performed troubleshooting activities when necessary.

Reviewed and approved billing invoices, prepared expense reports and other requisite materials; performed supplemental financial/bookkeeping duties such as bank reconciliations, monitoring of cash flow statements, and correcting discrepancies.

Easton Chiropractic and Rehab Banko Chiropractic, Easton, PA

Receptionist / Administrative Assistant Jan. 2016-Jan. 2017

Managed active calendar of appointments: scheduling for a chiropractor, physical therapist and massage therapist.

Received, screened, and responded to a high volume of internal and external correspondence.

Accurately transcribed handwritten information from daily notes for each doctor and medical professional into designated database.

Interviewed patients to complete intake and insurance forms as well as documented case histories.

Handled and processed confidential patient files: updated account information; completed patient medical charts, reports, and correspondence.

Addressed and resolved customer service issues while maintaining professional integrity.

Facilitated a smooth transition for staff and management during change of ownership.

East Stroudsburg University: Human Resources Department, East Stroudsburg, PA

Human Resources Department Intern Jan. 2012-May 2012

Provided administrative support tasks for the HR Dept. and developed valuable HR knowledge and skills.

Handled sensitive and confidential records with discretion.

Experience with Compliance Tracking.

oEntered PASSHE Academy programs and classes onto the PASSHE website.

oResponsible for tracking participant sign-ups and monitoring progress for program completion.

oDocumented final participant program fulfilment.

Reviewed and edited job listings for positions at ESU and other local universities; posted listings onto the university’s website and HR Department bulletin board.

Responsible for researching how PA universities utilize and justify employment costs for university staff.

Assisted with the initiation and implementation of the ESU employee recognition program (Burgy’s Best).

Education Professional Development

East Stroudsburg University – Bachelor of Arts, Psychology; Minor in Business Management

Independent Study in Research

Completed data analysis and compilation of research on Implicit and Explicit Attitudes.

Supported professor by organizing, analyzing, editing, and coding subject responses for final documentation.

Research Paper

Senior capstone research paper on how organizations and individuals (employees) can improve work-family-conflict and facilitate balance among women in the workforce and its potential effects on their children.

Skills Proficiencies

Extremely knowledgeable and proficient in Microsoft Office programs (Word, Excel, PowerPoint, Outlook), QuickBooks; additional experience with Mac, Acrobat Adobe, Visio, Slack, Trello, SharePoint and multiple social media platforms.

Possesses various computer-based skills including setting up programs, software, databases, troubleshooting, fixing equipment, etc.

Office and computer-based skills: installing and training of new programs and software; managing databases; troubleshooting; fixing equipment, etc.

Simultaneously manages multiple projects with superior prioritization and effective time-management.

Exceptional research skills utilizing various resource mediums; immediately identifies and utilizes multiple information platforms to provide impressively quick results and solutions

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