Resume of Gia M. Liberati Page * of *

GIA M. LIBERATI

Over twenty years of project management and client services experience in the utility, healthcare and pharmaceutical industries COMPETENCIES

• Proven success in mobilizing business & technical teams to deliver complex projects on time & within budget

• Experienced in introducing new products and applications, process automation, system upgrades, RFPs & regulatory compliance

• Effective project execution skills spanning project lifecycle, including- RFPs, contract management, resource planning, asset procurement, SDLC waterfall + Agile methodology, business impact analysis, fiscal management, reporting, risk mitigation & change management

• Exceptional communication and leadership skills with a proficiency in training, coaching and promoting team collaboration

• Mindful, personable disposition with ability to establish credibility & develop meaningful relationships with all organization levels

• Capacity to concurrently manage & produce results while balancing stakeholder needs within ‘do more with less’ constraints

• Comprehensive subject matter expertise on project governance optimization and process improvement EXPERIENCE

SR. PROGRAM MANAGER Vets First Choice, Inc., Portland, ME [04/2018 - Present] Mobilized cross-functional Engineering teams in support of global market product expansion.

• Led exercises with business and product stakeholders to identify and break down key non-technical initiatives that were required in parallel or prerequisite to Engineering work

• Established requirements gathering framework and defined contributing business unit responsibilities before global expansion plan was suspended in July ’18.

Advised product manager and technical team on the delivery of new-to-market appointment management application

• Drove scope, requirements and risk identification as well as risk mitigation strategies and technical options analysis PRINCIPAL PROJECT MANAGER / PMO QA MANAGER National Grid, Waltham, MA [10/2014 to 04/2018] Concurrently managed full life-cycle of multi-year, multi-vendor $1M+ technology projects and teams of 10-30 business and technical resources; Managed global Quality Assurance practice as a member of the IT PMO

• Estimated project time, resources, technology and support costs and composed regulatory project initiation requests

• Managed project life-cycle documentation from start-up to warranty, status reporting, budgeting and resource planning

• Procured vendor resources and technology through RFP/SOW processes

• Translated business requirements into functional technical designs and detailed test plans

• Lead user acceptance testing and the development of user training materials

• Controlled project scope and influenced steering committee decisions through thoughtful impact analysis, risk mitigation and change management strategies that balanced project good governance with business needs

• Provided on-going mentoring and coaching of new hire project managers, project analysts and business analysts

• Established reputation as trusted resource to lead or represent program delivery in recruitment efforts and process improvement initiatives resulting in promotion to Quality Assurance Manager on the global IS PMO team

• Charted global IS PMO QA practice, including audit processes, reporting and action item execution tracking

• Assessed as having exceeding over-all expectations for all merit reviews during term of employment CONSULTANT, SR. PROJECT MANAGER MultiPlan, Waltham, MA [2011-2014] Severed as primary customer contact and manager of shared service technical teams of up to 15 in deploying multiple, simultaneous (5-8) medium to large complexity projects to deliver EDI solution and services to national health plan and claims vendor clients

• Facilitated all post-sale client-facing and internal project activities including business requirements gathering, technical integration modeling, on-going status reporting and support

• Developed dependency project plans in compliance with unique client-driven project expectations and governance

• Influenced client stakeholders to steer decisions and strategic approaches to issue resolution and risk mitigation

• Lead 2 successful process improvement initiatives that established new requirements documentation and test governance process that eliminated test preparation re-work and increased test-to-deploy phase risk https://www.linkedin.com/in/gia-liberati-4780916

ac8414@r.postjobfree.com / 617-***-****

Resume of Gia M. Liberati Page 2 of 3

CONSULTANT, PROJECT MANAGER Covidien, Mansfield, MA [2011] Lead a project encompassing data from seven global business units that implemented a high visibility data warehousing and reporting solution to ensure compliance with the State and Federal Physician Payment Sunshine Act regulations

• Met FDA deadline by developing project plan, requirements gathering strategy and business sponsor management approach that enabled successful 6-month deployment of solution that was stalled in requirements phase for 2 years

• Managed project scope, timeline, risks and mitigation plans, budget, software licensing and hardware procurement

• Facilitated meetings, published project materials and presented project dashboard reports to executive team

• Managed project interdependencies, service transitions and handoffs from current state to off-shore future-state owners PROGRAM DIRECTOR InfoMedics, Inc., Reading, MA [2010-2011] Directed shared-service clinical, creative and IT teams in the development and implementation of IVR and online patient feedback programs for $5M+ book of business of Fortune 500 pharmaceutical clients

• Maintained project plans, scope, timelines and budgets and oversaw fulfillment of technical and creative deliverables

• Drove timely issue resolution and risk mitigation strategies to ensure 100% client satisfaction with program deployment

• Responsible for obtaining medical/regulatory/legal approval, client sign-off and production of all program materials SENIOR ACCOUNT MANAGER Verisk Health, Inc., Waltham, MA [2008-2009] Lead shared services team of business analysts, developers and trainers in deploying clinical/financial data analytic product

• Responsible for KPIs including over-all client satisfaction, expansion of product adoption and organic account growth

• Guided clients on product use and data analysis to identify areas of cost savings and health quality outcome improvement

• Served as primary client contact through implementation and for on-going support, achieved 100% client renewal rate CONSULTANT, PROGRAM MANAGER Fresenius Medical Care, Lexington, MA [2007-2008] Coordinated go-live readiness activities for pilot deployment of Siemens Soarian clinical application to outpatient clinics

• Maintained project deployment plan, monitored timelines and executed risk and issue management process

• Managed product deployment readiness activity between product technical teams, clinical SMEs, facilities, and trainers

• Coordinated agile methodology driven bug tracking and change request management for each pilot clinic deployment

• Refined pilot implementation plan into scalable and repeatable nationwide roll-out to 1200+ clinics SENIOR ACCOUNT MANAGER Adheris, Inc., Burlington, MA [2004 to 2007] Led team of 6 project managers and shared services technical and clinical SMEs in the engagement and implementation of patient medication adherence programs for $12M+ book of business of Fortune 500 pharmaceutical clients

• Served as primary client contact through implementation and for on-going support, achieved 100% year-over-year client renewal rate

• Oversaw program scope definition for SOWs and management of awarded projects within rigorous ROI program outcome metrics

• Accountable for timely program implementation and medical/regulatory/legal approvals of program artifacts CONTRACT, PROGRAM MANAGER Vital Solutions, Waltham, MA [2003-2004] Managed team of 20 (RNs and support staff) in delivering HEDIS and medical record audit projects for health plan clients

• Gathered customer audit requirements to support custom design & build of audit data capture/reporting application

• Trained clinical and support staff on audit requirements and data capture application

• Managed budgets, resource demand, productivity/quality metrics, data quality checks and aggregated audit reports

• Contributed resource and cost estimates to RFP responses ACCOUNT REPRESENTATIVE NaviMedix, Inc., Pittsburgh, PA [2000-2003] Promoted integration and sustained use of web-based clinical portal by delivering comprehensive training and applying paper- to-online clinical workflow transformation/change management techniques; Lead team productivity levels for seven consecutive months, averaging 100 new installs per month; Promoted product at trade shows, conducting application demonstrations to audiences of up to 300; Lead User Acceptance Testing (UAT) for clinical customers and delivered training to client health plan provider relations teams

PROFESSIONAL SERVICES COORDINATOR Aetna US Healthcare, Pittsburgh, PA [1998 to 2000] Resume of Gia M. Liberati Page 3 of 3

Developed and delivered training modules that resulted in provider relations team exceeding productivity benchmarks and a 40% increase in electronic provider transactions in 3 mos.; Exceeded team baseline provider satisfaction rate by an average of 27% for six consecutive quarters; Educated and supported PCP and specialist physicians on pay-for-performance and disease management programs; Performed annual physician office certification site visits and HEDIS medical record audits EDUCATION & CERTIFICATION

• Northeastern University, Boston MA; Master of Science, Leadership/Healthcare Management o Sigma Epsilon Rho Honor Society

o Academic Excellence Award- Highest cumulative QPA (4.0), College of Professional Studies

• Washington & Jefferson College, Washington PA; Bachelor of Arts, English and Psychology

• Lean Competency System, Level 1a Fundamental Certification VOLUNTEER ACTIVITY

• MA Society for the Prevention of Cruelty to Animals (MSPCA)- 3 years

• Massachusetts Special Olympics- 11 years

• National Grid Corporate Team- Boston Children’s Hospital Corporate Cup, Bruins B-fit First Responder Challenge

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