Alexis Rodriguez

EMPLOYMENT HISTORY

Feb, ***9

to Present

Customer Care Representative

ERT, Philadelphia, PA 19103

Obtain demographic and visit information for all incoming calls for assigned product lines and resolve any outstanding issues within 24 hours of the receipt of the call.

Enter Data and maintain accurate and complete client, site and patient information in the database.

Assist client with any problems with equipment, hook-up, or transmission. Escalate unachievable issues to Supervisor/Manager/Project Manager

Report specific clinical irregularities to the Supervisor/Manager/Project Manager.

Monitor fax failures and assure prompt delivery of information to the site.

Assist in the resolution of queries and report requests for related products processed in the used clinical application/program.

Report any malfunction of business related systems to Supervisor/Manager/IT.

Maintain production metrics as defined by Customer Care Management.

Receive phone calls, faxes, emails or other communications from clients requesting assistance. Evaluate the situation and provide rapid resolution to the issue.

Work closely with on-site and remote management by responding to and resolving customer inquiries and request for technical information.

Provide recommendations for service set-up, usage and troubleshooting.

September, 2018

to February, 2019

November, 2017

to September, 2018

Formulary Data Entry/ PAR Research Analyst

MMIT, Yardley, PA 19067

Entered as a Data Entry Specialist. Inputted data for pharmaceutical drugs into the formulary to ensure updated drug lists.

Edited entries for prior authorizations and step therapies.

Exited as a PAR Research Analyst.

Researched proper documents for pharmaceutical drugs.

Added prior authorization documents that related to the drug and indication of drug.

Digital Care Specialist

Comcast Cable Corporation, Philadelphia PA 19103

Customer service through Social Media platforms such as Facebook and Twitter.

Assisted customers with billing/new sales/repackaging through Social Media.

Troubleshooting cable TV services/internet and telephone via Social Media (including sending signals and fixing error codes in system).

Re-provisioned internet services as well as informed customers of outages and new home construction needed for services.

Created tickets for assisting with outside jobs and re-wiring of homes and area.

May, 2016

to November, 2017

Customer Experience Representative

Comcast Cable Corporation, Voorhees, NJ 08043

Answered incoming calls.

Assisted customers with any billing questions including repackaging.

Troubleshoot cable TV services through phone contact.

Sent signals as well as direct hits for error codes and system errors.

Maintained Sales goals monthly.

Assisted fellow coworkers with understanding systems as well as updates.

November, 2015

to May, 2016

Customer Service Representative

5 Below, Philadelphia, PA 19115

Provided excellent customer service.

Operated as cashier with money management at the POS.

Ran promotional changes and aided in the change of fixtures based on sale.

In charge of maintaining a well-kept work space on department I was assigned.

Stocking.

April, 2011

to August, 2015

Key Carrier

Payless Shoe Source, Philadelphia, PA 19152

Provided excellent customer service during the customer journey throughout the store.

Operated as cashier with money management at the POS.

Opened and closed the store with maintaining accurate recordings of money during the beginning and end of day.

Ran bank deposits as well as change to and from the store and bank drop off.

Stocking-Unpacking and running product to the proper department.

In charge of recording accurate goals and sales numbers through the day.

Operated in sales to increase numbers and promote products.

EDUCATION

June 15, 2011

Type of Degree: High School Diploma

Name of Program: Health and Medical

Name of School and Location: Northeast High School, Philadelphia PA

Graduated in 2011.

Aided in the Red Cross Blood Drive.

Volunteer work at local doctor’s office.

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