Customer Service Representative
Resume:
Alexis Rodriguez
EMPLOYMENT HISTORY
Feb, ***9
to Present
Customer Care Representative
ERT, Philadelphia, PA 19103
Obtain demographic and visit information for all incoming calls for assigned product lines and resolve any outstanding issues within 24 hours of the receipt of the call.
Enter Data and maintain accurate and complete client, site and patient information in the database.
Assist client with any problems with equipment, hook-up, or transmission. Escalate unachievable issues to Supervisor/Manager/Project Manager
Report specific clinical irregularities to the Supervisor/Manager/Project Manager.
Monitor fax failures and assure prompt delivery of information to the site.
Assist in the resolution of queries and report requests for related products processed in the used clinical application/program.
Report any malfunction of business related systems to Supervisor/Manager/IT.
Maintain production metrics as defined by Customer Care Management.
Receive phone calls, faxes, emails or other communications from clients requesting assistance. Evaluate the situation and provide rapid resolution to the issue.
Work closely with on-site and remote management by responding to and resolving customer inquiries and request for technical information.
Provide recommendations for service set-up, usage and troubleshooting.
September, 2018
to February, 2019
November, 2017
to September, 2018
Formulary Data Entry/ PAR Research Analyst
MMIT, Yardley, PA 19067
Entered as a Data Entry Specialist. Inputted data for pharmaceutical drugs into the formulary to ensure updated drug lists.
Edited entries for prior authorizations and step therapies.
Exited as a PAR Research Analyst.
Researched proper documents for pharmaceutical drugs.
Added prior authorization documents that related to the drug and indication of drug.
Digital Care Specialist
Comcast Cable Corporation, Philadelphia PA 19103
Customer service through Social Media platforms such as Facebook and Twitter.
Assisted customers with billing/new sales/repackaging through Social Media.
Troubleshooting cable TV services/internet and telephone via Social Media (including sending signals and fixing error codes in system).
Re-provisioned internet services as well as informed customers of outages and new home construction needed for services.
Created tickets for assisting with outside jobs and re-wiring of homes and area.
May, 2016
to November, 2017
Customer Experience Representative
Comcast Cable Corporation, Voorhees, NJ 08043
Answered incoming calls.
Assisted customers with any billing questions including repackaging.
Troubleshoot cable TV services through phone contact.
Sent signals as well as direct hits for error codes and system errors.
Maintained Sales goals monthly.
Assisted fellow coworkers with understanding systems as well as updates.
November, 2015
to May, 2016
Customer Service Representative
5 Below, Philadelphia, PA 19115
Provided excellent customer service.
Operated as cashier with money management at the POS.
Ran promotional changes and aided in the change of fixtures based on sale.
In charge of maintaining a well-kept work space on department I was assigned.
Stocking.
April, 2011
to August, 2015
Key Carrier
Payless Shoe Source, Philadelphia, PA 19152
Provided excellent customer service during the customer journey throughout the store.
Operated as cashier with money management at the POS.
Opened and closed the store with maintaining accurate recordings of money during the beginning and end of day.
Ran bank deposits as well as change to and from the store and bank drop off.
Stocking-Unpacking and running product to the proper department.
In charge of recording accurate goals and sales numbers through the day.
Operated in sales to increase numbers and promote products.
EDUCATION
June 15, 2011
Type of Degree: High School Diploma
Name of Program: Health and Medical
Name of School and Location: Northeast High School, Philadelphia PA
Graduated in 2011.
Aided in the Red Cross Blood Drive.
Volunteer work at local doctor’s office.
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