Administrative Assistant Customer Service
Resume:
NETTY GUZMAN
CALGARY, AB T2Y 4K7
PHONE: 403-***-****
*******@****.**
EMPLOYMENT OBJECTIVE
To obtain an Administrative Assistant/Receptionist position that will provide the opportunity to maximize my skills and abilities
SUMMARY OF QUALIFICATIONS
Highly developed computer skills (MS Word, Excel, Outlook, Power Point, Electronic Mail, Postage meter machine, Internet Browsers)
Ability to prioritize multiple tasks and assignments, while prioritizing those with the highest urgency
Know-how to effectively deal with sensitive and confidential issues
Proven ability to work independently or in a team environment
Professional and pleasant r in greeting guests and working with others
Expert in customer service
Cooperative, cheerful and calm disposition under pressure
Maintained the front desk and receptionist area in a neat and organized fashion.
Received commendation for “outstanding work, responsibility, and organizational skills”
Creative thinking and able to provide innovative solutions.
WORK EXPERIENCE
2015 – To date Millrise Retirement Concept-Receptionist (Casual)
Answer and transfer phone calls to staff and residents with professionalism
Greet visitors and residents, ensures safety procedures are followed regarding sign in/sign out.
Maintain control of petty cash funds
Receive, sort and distribute mail within the departments or residents
Coordinate work schedules to ensure coverage of the office as required. Ensure all the shifts for HCA, LPN, RN, etc. are covered
Support the Administrative team .
2016 – 2017 Alberta Central – Corporate Receptionist/Administrative Assistant
Greeted visitors and clients in a professional manner
Screened, answered and transferred calls using VOIP Skype for Business phone system
Organized catering for board members and executive team
Prepared and updated Alberta Central monthly phone book directory
Set travel arrangements for executive team (flights, hotels and vehicle rentals)
Prepared monthly expense, cash reports and credit card statements.
Ordered office supplies, ensure an appropriate stock of high usage supplies for all departments
Managed Executive and Administration calendars in MS Outlook, reviewed meeting appointments etc.
Supported the Administration team in organizing AGM, and Trimestral Board of Directors meetings.
NETTY GUZMAN
-2-
2015-June 2016 Fluor Canada – Calgary Alberta Office/Facilities Assistant – Receptionist
Prepared weekly and monthly HSE Reports for Human Resources and Facilities departments
Performed office duties such as filing, photocopying, merging documents and spreadsheets
Created and updated ID badges, using Win DXS system
Screened and transferred phones calls, greeted clients, visitors and new hires
Worked with the Facilities Department on internal moves: organized placement of user office space and set up computers
Prepared and organized new hires “welcome package”
Helped to settled parking for employees and visitors
Arranged and prepared Fire Warden and First Aiders meetings and training
2007-2015 H&R Block Inc. – Calgary, AB/ Receptionist --Administrative Assistant
Coordinated, scheduled and prepared boardroom for meetings
Provided administrative and clerical support to Managers and the Executive Team
Helped organized meeting and webinars
Assisted organizing corporate events (Stampede breakfast, Octoberfest, golf tournament, Christmas, etc.)
Prepared correspondence; created/updated Excel spreadsheets or PowerPoint
Booked and arranged travel for Directors and Executive team
Supported the Finance department (AP sorted, coded and entered invoices)
Managed calendar through MS Outlook for Directors and Executive team.
Answered, screened and transferred phone calls using Avaya phone system
Performed general office duties such as filing, faxing, photocopy, creates, merging documents, etc.
Cross training sent and received mail and courier.
RELATED EDUCATION
First Aid and AED CPR - Certificated
Records Information Management (RIM) - Certificated
Anti-Money Laundering & Terrorist Financing (AMLTF) - Certificated
WHMIS - Certificated
Telephone Etiquette – Chinook Learning Services - Certificated
Computer Business Administration - SAIT - Certificated
Office Administration Procedures – Academy of Learning – Calgary - Certificated
Executive Secretary – Diploma – “Institute Technologic of Lima” - Peru
REFERENCES UPON REQUEST
Contact this candidate