Customer Service Sales

Marivic Bernardino Ardeña

** ******* ******, ****. *******,

Solano, Nueva Vizcaya

Mobile No.: 096********/092********

Email address: ************@*****.***

JOB OBJECTIVE:

To secure a job or open position in your organization or company asADMIN ASSISTANT so as to apply my expertise that will benefit from my education and previous working experiences.

PERSONAL BACKGROUND:

Born on May 27, 1984 in Solano, Nueva Vizcaya, Philippines, Single, 51kg, and 5ft. 2 inches in height.

EDUCATIONAL BACKGROUND:

College:

STI College, Santiago City, Isabela, graduated with a course in Information Technology, May 2006

College Level Undergraduate:

Saint Mary’s University, Bayombong, Nueva Vizcaya, second highest attainment undergraduate with a course of Computer Engineering, June 2001 - October 2004

High School:

Saint Louis School, Solano, Nueva Vizcaya, March 2001

Elementary:

Saint Louis School, Solano, Nueva Vizcaya, March 1998

** PASSED: CAREER SERVICE ELIGIBILITY SUBPROFESSIONAL LEVEL

TRAININGS/SEMINARS:

Date

Topic/Course Title

Nov 2005

Feb 2004

STI 11th Youth Convention, Camp John Hay, Baguio City

Programming the Erasable Programmable ROM

MS. Carina Malinlin

Saint Mary’s University, Bayombong, Nueva Vizcaya

Aug 2003

IEEE 802.1 Wi-Fi Wireless Local Area Network

Ms. Carina Malinlin

Saint Mary’s University, Bayombong, Nueva Vizcaya

WORK EXPERIENCES:

Position:

Branch Staff (Bookeper and Audit Staff)

Duration:

July 2017 – March 2018

Company:

MJ Lhuillier Financial Services Inc.

Company Industry:

Remittances and Pawnshop

Location

Bayombong, Nueva Vizcaya

Department:

Audit and Bookeeping

Job Description:

Ensures operations are conducted in accordance with established Company policies, legal and regulatory requirements, and audit standards. Provides suggestions for improved effectiveness. Ensures branch security. Assists with opening and closing the building in accordance with set hours.Ensures the branch balances all transactions at the close of each day. Proofs Tellers, runs related reports, and balances the vault at the end of each day. Provides assistance to Tellers as needed. Completes month end certification of all cash items and negotiable instruments. Assists with Financial Service functions. Completes required reports and records and ensures that branch functions are properly documented.

Position:

Sales Clerk and Admin Staff

Duration:

January 2017 – April 2017

Company:

Quadkore Enterprises

Company Industry:

Computer Enterprise

Location

14 Don Domingo Madella, Dumalao Blvd., Bayombong, Nueva Vizcaya

Department:

Audit and Bookeeping

Job Description:

Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Perform personal bookkeeping services. Assist customers when they have trouble or questions using computer softwares such as Microsoft Office, Adobe softwares and all softwares that are being used in the cyber café. Troubleshoots different kinds of computer programs, hardwares and softwares. Provide services such as encoding, printing, downloading and all other operations provided.

Position:

Technical Support Representative Tier 2

Duration:

February 2, 2015 – June 30, 2016

Company:

Convergys Phil.

Company Industry:

Call Center / IT-Enabled Services

Location

8th Flr. Vector One Building, Northgate Cyberzone, Alabang, Muntinlupa City

Department:

Telecommunications (Mobile / Mobile Broadband Technical Account: OPTUS MOBILE TELECOM)

Job Description:

To deliver various incoming and outgoing calls from numerous clients in accordance with established policies, procedures, and quality standards. Diagnose and resolve technical hardware and software issues involving mobile and internet connectivity. Follow standard processes and procedures, identify and escalate priority issues per Client specifications, redirect problems to appropriate resource, accurately process and record call transactions using a computer and designated tracking software, offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business and makes customers and their needs a primary focus of one’s actions, developing and sustaining productive customer relationships.

Position:

Customer Service Advisor II

Duration:

August 2012 – January 2014

Company:

Accenture Inc. Phil.

Company Industry:

Call Center / IT-Enabled Services

Location

21st Flr. Global One Bldg., E-commerce Rd., Eastwood City, Libis, Quezon City

Department:

Telecommunications (Mobile Billing Account: VIRGIN MOBILE / MEDIA GROUP OF COMPANIES)

Job Description:

Customer Contact loves to make a difference. And they aren’t satisfied until they can hear the smile on the customer’s face The goal is to delight and dazzle with your knowledge and commitment and to provide customers the need support or advice, or they want to get something sorted out, and they deserve to get the right help, right now.

Position:

Inbound Service Representative II

Duration:

February 2011 – June 2012

Company:

TeleTech Customer Care Management Inc.

Company Industry:

Call Center / IT-Enabled Services

Location

5th Floor Eco Plaza Building2305 Don. Chino Roces Ave.Makati City

Department:

Telecommunications (Mobile and Cable Billing Account: TELSTRA TELECOMMUNICATIONS)

Job Description:

TeleTech helps our clients create opportunities to build strong customer loyalty, realizing the full potential of social CRM and multichannel customer management. We use a blend of direct interaction, self-service, and collaborative techniques to connect with customers. To do this, we draw from our diverse and successful experience with a variety of: Skills, Languages, Cultures and Cost Opportunities.

Position:

Customer Service Advisor and Technical Helpdesk Representative Tier 1

Duration:

March 2007 – March 2010

Company:

West Contact Services

Company Industry:

Call Center / IT-Enabled Services

Location

17th and 18th Flr. Cybergate Tower 1 Bldg., Pioneer St., Mandaluyong City

Department:

Telecommunications (Mobile Billing and Technical Helpdesk : CRICKET COMMUNICATIONS)

Job Description:

To deliver various incoming and outgoing calls from numerous clients in accordance with established policies, procedures, and quality standards, as well as any federal laws and regulations.

Position:

Sales Clerk

Duration:

October 2004 – May 2005

Company:

Anita’s Department Store

Company Industry:

General Merchandise

Location

83 Gaddang St, Solano, Nueva Vizcaya

Department:

Merchandising

Job Description:

Obtains or receives totals bill, accepts payment, and makes change for customers in retail store. Sets up advertising displays or arranges merchandise on counters or tables, stamps, marks, or tags price on each merchandise. Removes and records amount of cash in register at end of shift. May keep record of sales, prepare inventory of stock, or order merchandise.

REFERENCES:

Fatima Acupan

Computer Technician / Supervisor

Quadkore Enterprises

Mobile No.: 090********

Disa Yadao

Juvy H. Villafuerte

Branch Manager

MJ Lhuillier Financial Services Inc .

Mobile No.: 092********

Adminstrative Officer

DEPED Regional Office

Mobile No.: 090********

Marivic B. Ardeña

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