Yessica Castillo
York, PA ***03
***********@*****.***
A recent college graduate, with a bachelors in Sociology:Criminology, seeking a full-time position. Also looking to expend my experience by working in a diverse setting.
Education
Millersville University, Millersville, Pa
Bachelor of Arts in Sociology: Criminology, May 2018
Work Experience
Youth Care Worker
Lancaster County Youth Intervention Center- May 2017-Present
Meeting with young people to identify and discuss their problems.
Providing support and advice in a one-on-one or group setting.
Arranging food, shelter and clothing for young people in need.
Assessing risks and providing crisis counselling to young people experiencing trauma.
Referring clients to appropriate specialists or community agencies.
Providing information about services and resources available locally.
Planning and conducting programs focused on the specific needs of young people, such as training and employment, self-development and education.
Organizing and supervising group activities including sports and recreation.
Guest Service Representative
Home 2 Suites by Hilton - York, PA - June 2016- February 2018
Answer telephone calls
Greet arriving guests, assign rooms, issue keys
Collect guest payment and billing information
Answer guest requests for assistance and coordinate with housekeeping
Fax and mail packages are delivered in a timely manner
Assist guest with ground transportation, restaurant or entertainment reservations
Home Health Aide
United Cerebral Palsy of Central PA - York, PA - August 2015 to June 2016
Provide light cleaning, cooking, running errands, and doing laundry
Assist clients with bathing, showering, grooming, and other personal hygiene tasks
Personal Skills
Bilingual-Spanish
CPR Certified
Proficient in Microsoft word, PowerPoint and Excel