Gerald Saint Louis

**** ******** **** ******* *******, FL 32825 ac83wn@r.postjobfree.com 772-***-**** Objective

Seeking a professional opportunity in a leadership position within a Human Resource or Payroll Department. Work Experience

ADP/ Orlando March 2017- Present

Payroll processing/Taxes/Banking

• Assisting 20+ clients with 3-4 different tax issues, agency notices, and processing payrolls up to nine figures weekly

• Setting up Amendments for clients with tax issues on a weekly basis

• Assisting with reinstating or voiding out payrolls

• Assisting with banking issues, direct deposits, and manual checks by providing solutions Sprint Wireless/ Orlando Aug 2012- 2015

Customer service/sales Representative

• Provided superior customer service and sales experience by providing clients with issue resolutions

• Managed 300-500 different accounts by growing each account every quarter while exceeding monthly goals of 30 new device activations

• Educated 100+ customers about their plans and rates by providing opportunities to save money and gained new customers referrals through this initiative

• Educated clients on company benefits that translated to customer sales Kelly Educational Services/ Orlando, FL Aug 2011- Oct 2013 Substitute Teacher/ Developing Students/ Training for standardized State testing

• Educated and developed students within a classroom setting

• Integrated modern technology within the school system by operating a Smart chalkboard and several new educational technologies

• Communicated effectively with students about daily objectives and student progress

• Guided students through the appropriate tasks while educating them on the various learning methods

• Worked as OCPS F-cat tutor for afterschool programs Sears/ Orlando, FL May 2011-May 2012

Sales Representative

• Sold 75 Protection Agreements to new and existing customers daily by educating customers on the benefits of obtaining the policy’s protection

• Provided superior customer service while over achieving monthly incentive goal of 200 sales per month

• Managed sales contracts while renewing old customers’ agreements and transitioned them to new sales Skills

• Software: Expert Level of Microsoft Office (Excel, Word, PowerPoint), PeopleSoft, SAP

• Platforms: Microsoft Windows 98, XP, NT, Vista, Apple Software

• Vast Knowledge of ADP Payroll systems, SAP, FSDD

• Advanced Communication skills

• Advanced salesmanship

• Advanced customer experience knowledge

• Leadership skills

• Data Entry using platforms such as PeopleSoft, SAP, and other Company software used for client data entry Education

Seminole State College / Orlando, FL

Major: Business Information Management B.A

Relevant Coursework: Human Resources, Organizational Behavior, International Management, and Marketing Graduation Date: Projected December 2020

Indian River State College/ Port St. Lucie, FL

Major: Business Administration Management/Human Resource Management Relevant Coursework: Human Resources, Organizational Behavior, International Management, and Marketing Graduation Date: May 2006

Degree: A.A Business Administration Management/A.S Business Administration/ Human Resource Management

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