Sales Manager

SUSAN C. CHAGNON

Montgomery, IL ***** / 331-***-**** / *************@*****.***

Seasoned Client Services Professional

Motivated, results-oriented and dynamic client services professional with extensive experience effectively managing and resolving thousands of client-related issues in fast-paced, customer-centric environment. Skilled communicator able to develop collaborative relationships with clients, peers and teams. Demonstrate strong analytical and technical skills, an ability to quickly master new tasks or tells and a proven aptitude for assimilation and applying information from multiple functions. Hands-on team player with a fearless approach to problem solving and an intrinsic drive to continually enhance personal and professional skill sets.

Professional Experience

DIALOGISTIC INDUSTRIES, LLC, Saint Charles, IL

Client Relations Specialist 2016 – 2018

Diligently oversaw assigned SME accounts throughout entire client lifecycle, building, strengthening and maintaining mutually beneficial relationships. Collaborated with cross-functional team to continually improve tailored customer engagement models and strategies.

Facilitated onboarding process of new clients, enhancing client knowledge of products and services.

Communicated with existing clients, resolving queries and concerns in prompt and courteous manner, achieving a 97% satisfaction rating over 18-month period.

Assisted client relations manager, identifying and researching potential clients by means of Salesforce and various online search methods.

EULER HERMES NA, Lisle, IL

Advisory & Solutions Analyst 2015 – 2016

Efficiently and effectively received and responded to client requests via telephone and email on diverse topics related to policies, including risk, claims, commercial underwriting, quotes and renewals. Created policy endorsements and provided support to claims and collections. Reviewed and amended premium and fee invoices.

Successfully applied technical knowledge to identify and apply best practice solutions for policy-related issues or questions from policyholders, brokers, banks, agents and buyers.

Provided clients with tutorials in effective use of Euler Hermes Online Portal (EOLIS) to enhance efficiency of self-service and ensure optimized satisfaction.

Independently owned additional duties as needed to support department, team and company efforts.

EULER HERMES NA, Lisle, IL

Senior Client Advisory Specialist 2010 - 2015

Simultaneously provided exceptional client service for several portfolios of assigned agents, overseeing account management and policy tracking from application input to issuance, guaranteeing adherence to company policy guidelines.

Accurately determined coverage placement, monitoring thresholds and modifications.

Piloted program to aid Client Advisory Specialist Team in providing exemplary support to sales agents and policyholders.

Successfully achieved input of 450 applications, reaching 120% of annual planned goal.

EULER HERMES NA, Lisle, IL

Client Service Associate II 2004 – 2010

Aptly teamed with one of company’s most productive regional sales agent, providing top-notch assistance to extensive portfolio, allowing agent ability to successfully gain new business while maintaining existing client relationships.

Methodically updated, maintained and accessed client accounts, transactions and documents, ensuring all necessary paperwork had been received and recorded.

Built and maintained positive client relationships, providing timely follow-ups and turnaround times.

Routinely issued and constructed policies for clients, brokers and banks, ensuring accurateness.

Education

Master of Business Administration (MBA), Marketing, North Central College

Associate of Science (AS), Paralegal Studies, Johnson & Wales University

Bachelor of Arts (BA), English Literature, Rhode Island College

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