Customer Service Front Desk

Amber Thomas (Penchoff)

Objective: To procure work with a company that has a positive and interesting working environment that utilizes my organizational skill set and allows me to grow within the company.

15 Leinster Ave. S

Hamilton, ON L8M3A2

Phone: 647-***-****

E-mail: *************@*****.***

SKILLS & QUALIFICATIONS

●Quick to learn and implement new skills

●Able to set-up and utilize organizational systems

●Great communication skills via phone, email, and in person

●Skilled with Internet Explorer, FireFox, Safari, and Chrome

●Extensive experience w/ Microsoft Office, Google Docs, Appleworks, Adobe CS, Artcam, Rhino, AutoCAD and 20/20 Design

RELATED EXPERIENCE

Parlour Salon Front Reception

2015 to 2018

●Booked clients using the online booking system

●Answered phone calls and made outgoing appointment confirmation calls

●Processed payments from clients and prompted clients to pre-book to encourage repeat business

●Oversaw day-to-day salon maintenance

●Organized colour room and prepared colour and product orders for supplier and made payments on supply orders

The Wear and Now Inc. Front Reception and Back to Stock

2010 to 2015

●Answered phones and helped clients find merchandise

●Processed orders and priced them for clients

●Emailed clients answering questions and requests

●Ensured that all stock was properly sorted and restocked

●Tracked and processed incoming and outgoing stock

●Managed the work progress and assignments of staff

●Labeled, sized, and kept record of all new merchandise

Customer Service and Quality Control

Feature Creep Technologies

2008 to 2009

●Answered emails quickly maintaining customer satisfaction

●Monitored site content and edited as needed

●Managed site materials

●Processed Money Orders

References Available Upon request

INTERESTS

●LGBT and women’s rights issues

●Ecological awareness and impact resolution

●Art shows and live music for enjoyment and exposure to contemporary social issues

●Museums for their retrospective on fashion, culture, and art

●Exercising to clear my mind and ease frustration

EDUCATION

Hairstyling Diploma

2015

Aveda Institute, Toronto

Jewellery Arts Diploma

2012

George Brown College, Toronto

Photography Certificate

2008

Ryerson University, Toronto

Fashion Arts Diploma

2001

Humber College, Toronto

LICENSES

Hairstylist Licence

2018

Ontario College of trades/Ministry of Advanced Education and Skills Development

Onario Drivers License

G class

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